Need a help with management report writing

Complaints Form

Personal Information

Title Mr/Mrs/Ms/Miss/Dr/Other (please specify) Ms

First Name Margaret

Surname Bell

House / Unit No & Street 123 Any Street

Suburb / Town Cairns

State QLD

Postcode 4870

Area Code & Phone Number Work 0X XXXX XXXX

Home 0X XXXX XXXX

Mobile 0X XXXX XXXX

Fax Number N/A

Your Complaint

Centre Cairns

Location Bounce Fitness Centret

Program Title / Instructor / Product Step - Advanced

Date & Time of Action for Complaint 11th March 2008

Complaint Issue Margaret felt that the class was too intensive even for an advanced class. She felt that given her experience in other Centres around capital cities in Australia, that this class pushed participants too hard, could cause damage and loss of confidence. She wanted her money back.

Complaint Summar y (Office Use Only)

As above

Please sign here Date

This form may be posted or faxed to Bounce Fitness Centre, PO Box XXXXX, Cairns Qld 4870.

Privacy Note: The information in your complaint, including your name and address, will be disclosed to relevant staff

concerned during the course of investigating your complaint.

If you do not include your name and address details Bounce Fitness will not be able to respond to your complaint.

11th March 2008