Service Operations Management Overview

Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar. 

Include the following in the paper:

· What is your perception of the service the operation provides?

· Discuss the service the operation provides to their customers.

· How do the mission, strategies, goals, and tactics of a company determine the management of the organization's service expectations?  Explain.

· Define three types of service operations.  Compare and contrast them.

Provide 3 to 5 examples of how service expectations are established within your organization.

Format your paper consistent with APA guidelines.

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