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Running head: TRAINING PROJECT 1

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Project Title: Communication strategies for performance review and poor communication skills of managers.

Introduction

Poor communication in workplace is a serious problem and can be costly to the organization if not addressed accordingly. Effects of poor communication in an organization include loss of customers, goods, products, services, loss of business, loss of productivity, employee turnover, absenteeism, injury, sabotage and accident. This paper reviews the literature investigating the effects of poor communication on organizational performance and come up with strategies for improving communication at workplace in order to enhance employee motivation (Husain, 2013).

Existing literature gives the relationship between poor communication skills of managers and organizational performance. Communication problems are inevitable in workplace environment since humans interact with other humans. High turnover is a sign of poor communication between the manager and employees. Due to poor communication, they may not understand what is expected from them and receive unclear instructions leading to dissatisfaction which result to employees leaving the business. Low motivation, productivity and business performance are indicators of poor communication. Open and regular disagreements (rejected appraisals or open conflict) between managers and employees are also indicators of poor communication. Such situations create feeling to the employees that they are not valued, appreciated and kept informed hence becoming frustrated leading to poor performance. Poor communication lowers efficiency. It affects employee morale because communicative and collaborative work environment promotes employee creativity, inspiration and productivity. It is clear that poor communication demoralize employees because they feel bored by presentations that offer unclear instructions that lead to monotony and confusion. Poor communication affects the capacity to innovate given that capacity to communicate offers opportunity to generate exciting ideas and improvements. Poor communication can tarnish reputation of managers. They should therefore work diligently to evade communication mistakes and misunderstanding that can build confusion (Hersey, Blanchard & Johnson, 2007).

Previous research failed to show that there is no direct relationship between poor communication and organizational performance. It is clear that the effects of poor communication skills of manager on organizational performance are indirect. Poor communication discourages employees to put their effort in the realization the goals of the organization. The communication problems between the manager and the team kills the morale of the employees towards work hence low productivity. Previous research did not indicate that communication problems areas such as cultural backgrounds, personality differences, ethical issues and interpretations, accountability and goal setting. They should be identified and addressed quickly in order to encourage employees to go to work hence improving organizational competitiveness and productivity. Some previous research also failed to indicate common barriers of effective communication. Previous research should also acknowledge that alongside effective communication, there are other factors like team building and motivation that contribute to improved organizational performance.

Managers should give their undivided attention to the view of the employees. They should maintain focus in order to encourage every individual to stay present and value the communication. They should not also monopolize conversation. They should accommodate views of the employees in order to make them feel valued and appreciated. They also feel that play active role in conversation. Managers should be mindful of the way they communicate. They should also explain and clarify their thoughts. They should use their leadership position in informing and inspiring employees. Mentoring and coaching employees is important for effective communication that enhance organizational performance (Conger & Benjamin, 1999).

Conclusion

Communication problems affects organizations everywhere. Poor communication downgrades productivity. It is important for managers to pay attention towards promoting effective communication for increased organizational performance. To be successful, managers should maintain open lines of communication that guide others in completing goals. They should accept the responsibility of decision making and adapting to change. Managers should foster and nurture climate that allow open communication.

References

Husain, Z. (2013). Effective communication brings successful organizational change. The Business & Management Review, 3(2), 43.

Hersey, P., Blanchard, K. H., & Johnson, D. E. (2007). Management of organizational behavior (Vol. 9). Upper Saddle River, NJ: Prentice hall.

Conger, J. A., & Benjamin, B. (1999). Building leaders: How successful companies develop the next generation.