management
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Communication.pptEmpowering Human Potential at Work
MGT 551
Communication Strategies for Success
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“Murphy’s Law”
Anything that can go wrong, will go wrong.
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If a message can be understood in different ways, it will be understood in just that way which does the most damage.
“Murphy’s Law” of Communication
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Communication Process
Communication
Process of sending and receiving messages with meanings attached
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Communication Process
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Individual Differences
Perception – Process for receiving and interpreting information from the environment
The accuracy of two–way communication is limited by the perceptual distortions of the sender and receiver.
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Functional Structures
Functional Chimneys or Silos
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Communication Channels
Communication channels
- Medium used to carry message
Channel richness
- Ability of the channel to convey meaning
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- Clarity
- Respectful
- Stimulating
- Congruency
Communication Components
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Once a word goes out of your mouth, you can never swallow it again.
~ Russian proverb
Communication is Irreversible
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Communication is Irreversible
Think
As a result of this interaction, do I want to be seen as an ally or an adversary?
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Listening
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Feedback
Constructive feedback
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Recognizing Communication Styles
Who am I dealing with and
how can I best do so?
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The Communication Styles assessment is designed to help you:
- Gain influence by recognizing certain communication styles and adjusting your approach to meet that style.
- Recognize strengths and shortcomings in communication styles.
- Understand your natural communication style
Assessment Learning Goals
Communication Styles
- Cooperative
- Good listener
- Likes teams
- Patient
SLOW
FAST
RELATIONSHIP
TASK
- Friendly
- Energetic
- Optimistic
- Talkative
- Analytical
- Plans ahead
- Perfectionist
- Asks for time
- Direct
- Results oriented
- Wants to be in charge
- Impatient
Connecting
Creating
Computing
Commanding
Communication Styles
How can we best collaborate with each of these styles to develop rapport, and therefore, influence?
Connecting
Creating
Computing
Commanding
- Be creative and enthusiastic
- Don’t waste a lot of time with facts
- Explore all possibilities
- Avoid long explanations
- Strive for uniqueness
- Encourage using intuition
- Constantly brainstorm and create
Creating Communicators
- Let them be in charge
- Have order and logic in your presentation
- Get to the point as quickly as possible
- Stand your ground confidently
- Give just a few details
- Show benefits to them personally
- Don’t promise what you can’t deliver
Commanding Communicators
- Be organized and prepared
- Provide lots of data and information
- Explain systematically
- Analyze all facets
- Focus on ideas, not people
- Give lots of time to decide
- Have written support for your plan or idea
Computing Communicators
- Build rapport by chitchatting
- Assure confidentiality and talk in private
- Express your care and concern
- Show benefits first, then outline the plan
- Talk about your concern for people
- Slow down
- Don’t make them feel rejected
Connecting Communicators
