commingle work process

COMMINGLE WORK PROCESS

Enter MRN in Patient Station

Highlight the Admission/HAR

Click Registration

To Add a Commingle status to the HAR’s on both accounts

>Under Guarantor Accounts, click on the P/F Account

· Under the Account Status field, enter Co-mingled

· Work Comp account only, Place commingled status on W/C account

To Deactivate My Chart on incorrect record

>Under Demographics, click on Documents & Add Info

· Click the Sign up box or unclick click my chart to deactivate

· Under Preferred Communication, unclick the MyChart box if checked.

To add Release Restriction FYI to incorrect record has to be attached to affected HAR

>Click on the FYI tile

>Click on New Flag

· In Flag Type field

· Click on Magnifying glass and chose Release Restriction or type in “2” for Release restriction.

· Add in the reason for any comments

Type in the box section “commingled for date of service 01/01/1890”

To add Commingled FYI to both records

>In Flag Type Field “New Flag”

>Incorrect: Type in “This is a commingled record. This is the incorrect record.

· Click on the Magnifying glass and chose Commingled MRN or type in Commingled MRN or enter “5004”

· The correct record is MRN 32331 is correct, this is a commingled record. This is the correct record. The incorrect is record is MRN 4444.

>To exit, click back on Registration, click on Finish.

To add a Co-mingle Stop Bill on both accounts

>Click on Account Maintenance on the Tool Bar/Patient station on the left

· Enter the HAR#

· Click Accept

>Click on Account activities Summary Tool Bar or Enter “28”

· Under Add New Stop Bill Reason/ Modify Stop Bill

· Click the magnifying glass in the Stop Bill field and chose Co-Mingled Issue

· Click Accept then, Click on Add Stop Bill

· Close

To Remove Care Everywhere Status on incorrect record

Click Epic>Tools>Care Everywhere Status

· Enter MRN# or chose patient from Open Patients in Patient Lookup

· Unclick the box under “This patient not participates in Care Everywhere at this Organization”.

· Accept & Stay

· Close

Run an Audit Trail Report

· Make Changes As Needed

Chart Correction Cases/ Tasks

· Go to Patient lookup> New Correction>General>Select Patient>Add the Correct Patient by MRN

· Go to Task>Task list>Commingle Record>Check list

· Add Task List by applying Date as Complete

· Do an Extension of Date As Needed

Example send correct claims >extend for 2 weeks, Review Billing Status>Extend for 1week, reactive/deactivate>extend for 1 week

· Anything box that involves another department/ team member will be extended for 2 weeks.

· Uncheck Any that Does Not Apply to the Patient

· Email /Resolve Overlay Report

>Go through all Task Individually and Mark them as Complete and Confirm

Patient Contact Move (Must Test In Epic Support)

· Select all Records Pertaining to date of Service that is Incorrect

· Click on the Right arrow to Move it over >then select contact move

· Check Patient station to Confirm if chart has Moved Successfully from incorrect chart to Correct

Confirming a Successfully Move

· Go to Manage Patient Identity

· Confirming all records i.e. labs, media scan, etc. Information Has Moved Successfully

· Deactivate/ Remove All FYI flags from Corrected Chart

· Chart Correction Case to Confirm all Activities that Was Complete

· Sent Email Confirming commingle has been corrected.

Email should include: Example-The HAR 74775021 Has Been Combined to 81882048