CONFLICT NEGOTIATION AND RESOLUTION

COM3700 Week 5 Assignment Outline

Intro/Main Idea

· Discuss and briefly describe current job at a financial services company.

· Discuss role as Financial consultant coming from a customer service back ground and the adjustment I went through while studying for the FINRA licenses.

· Briefly describe company culture and demographics.

· Transition to dysfunctional conflict scenario and provide main idea that will be discussed

Dysfunctional Conflict

· Provide stress when running late to work due to the long drive and feeling not worthy of role.

· Use current pandemic as the other example and how abruptly we had to adjust to change.

· Provide strategy used to be happy after said conflict and transition to functional conflict.

Functional Conflict

· Highlight the constructive and honest criticism provided by my supervisor and my behavior of lacking drive or motivation. He told me that maybe I should start looking for another job.

· Provide strategy used to have more self-worth and pride in my job. (many people would love to have my job role)

· State that functional conflict is preferred in my opinion and transition to close.

Close

· Summarize main idea

· Highlight personal solutions stated previously or add something new before closing. (humor or outside work experience)