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Chapter 3 . Communication Ethics 69

anepaid Expense .........93 i

il tr"al cuo"nt Assets 10,705 trxed Assets, Ne1............... ,,........8,585 Sodwill and Other Assets ..........3,691 Total Assets 22,981

t-ong Term Debt, Banks. .............. 1,800 &le to ParenUEquity.....,... .,.......17,639 Total Liabilities & Equity,.... .......,22,981

NYLONCRAFT lncome Statement Year Ended

Decemb€r 1990

r";re: Figures are given in thousands ofdollars (LJ.S.).

ts case wos prepared from personal interviews and public sourccs by James S. O'Rourke, C-oncurent Professor of Management. r Se basis for class discussion rather than to illuslrate either ellbctive or inetTective handling ofan ridministrafive situation. r,:pvright O 1994. Revised: 2005. Eugene D. l'anning C-'enter fbt Business Communication. Mendoza Clollege of llusiness^

-dfersity ofNotre Dame. All rights reserved. No pafl ofthispublication rnay be reproduced, stored in a retrieval system, used in a s-eadsheet, or hansmitted in any form or hy any means-electronic, mechanical, photocopf ing, record(8, or othenvise-u'ithout

Frmission.

CASE STUDY 3.2

A Collection Scandal at Sears, Roebuck & Gompany

i: gas just 8:30 e.u. on a Sunday morning. While most ..i Chicago was either still asleep or out retrieving the noming paper. Arthur C. Martinez was meeting with a Jozen of his company's top executives at their

headquarters building in suburban Hol'fman Estates. lor a few moments" the room grew quiet as Martinez tried

to digest what he had just bet-'n [old. t,aw'yers lbr Sears, Roebuck & Company were cxplaining how employees had secretly violated lederal larv tbr nearly a decade.

N{artinez couldn't believe rvhat he rvas hearing:

Sears attomeys and credit employees, according to a bankruptcy.iudge in Boston. had lbr years been dunning

NYLONCRAFT Summary Balane Sheet

Deember 1990