8310 Dis 1 week 7

4

Respond to at least one of your colleagues’ posts in 125 words and provide additional recommendations to your colleague.

COLLEAGUE 1

Paula Webb 

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Interview Techniques

The interviewing techniques in Part One and Part Two were different. The set-up of the room was different comparing both videos. Part One video had a student desk and small chairs and a recording device plugged into the wall with the cord strung across the room. The interviewer made a comment to watch out for the cord. In Part Two, the room was set-up with a table and larger chairs.

The approach of each video was different as well. The interviewer in Part One did not prepare the interviewee about the logistics of the interview process. Additionally, the recording device did not have a cord strung across the room (possibly battery-operated). The questions in Part One were basic and did not solicit detailed conversations about the question asked, such as, “What is workplace morale?” (Walden University, 2016). In the beginning of Part Two video, the interviewer explained in detail the purpose of the interviews and what will happen with the answers she provided. Part Two questions were more personalized and detailed which provided the opportunity for the interviewee to discuss in detail her thoughts on the questions asked, such as “Laura, what does workplace morale mean to you?” (Walden University, 2016). Furthermore, in Part One, the interviewer seemed to put her opinions into the conversation which could have influenced the interviewee’s answers. The interviewer would make faces and shake her head as the interviewee would answers the questions.

In both videos, the time limit was stated as 30 minutes for the duration of the interview. The time in Part One did not appear to be tracked to maintain the 30-minute window stated by the interviewer. Therefore, the final question was not answered as the others were. She changed her position on workplace morale. In Part Two, the interviewer let the interviewee not the 30-minutes were up, and they could continue if she would like. The interviewee agreed to the one more question and provided a detailed response.

 

Inform My Interviewing Approach

The best practices to conduct an interview is to prepare the interviewee ahead of time to the purpose and the logistics of the interview process. Additionally, the interviewer would need to discuss these details at the beginning of their interviews. The practices to avoid would be to prepare with the recording devices prior to the interview and have furniture accommodating for the interviewee so they are comfortable this will be assisting in maintaining a productive interview process. Additionally, the opinion of the researcher would need to be excluded in the interviewing process. These videos informed my approach in the interviewing process. I will explain the purpose in detail, explain the time limit and make sure I keep track of time, and ask questions which will prompt in-depth responses.

References

Walden University, LLC. (Producer). (2016). Doctoral research: Interviewing techniques, part one [Video file]. Baltimore, MD: Author.

Walden University, LLC. (Producer). (2016). Doctoral research: Interviewing techniques, part two [Video file]. Baltimore, MD: Author

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COLLEAGUE 2

Stephanie Gouskos 

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 Establishing best practices when interviewing is very important as it can establish the direction the interview will go. In the first video, you can tell that the interviewer was not as prepared as they mentioned that they weren’t sure how to use the recording device. In addition to that, the interview did not reestablish what was going to take place during the interview such as recording, note-taking, and time frame. In the second video, the interviewer established these areas as well as confirmed that the interviewee was comfortable and aware they could make changes at any time. 

Another great practice that the interviewer in video two did that the interviewer in video one did not was she mentioned that a copy of the interview and the notes would be given to ensure that there was no misinterpretation. This was not established in the first interview and you could see that the interviewee seemed to be a bit uncomfortable. Overall, I have learned that making the participant comfortable will help provide an easy interview process for both myself and the interviewer.

 

References

Rubin, H. J., & Rubin, I. S. (2012). Qualitative interviewing: The art of hearing data (3rd ed.). Thousand Oaks, CA: Sage Publications.

Walden University, LLC. (Producer). (2016). Doctoral research: Interviewing techniques, part one [Video file]. Baltimore, MD: Author.

Walden University, LLC. (Producer). (2016). Doctoral research: Interviewing techniques, part two [Video file]. Baltimore, MD: Author.

 

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COLLEAGUE 3

Angelia Slavings

Interviewing Techniques

 

This week's resources included two excerpts from interviews conducted by Dr. Crawford (Walden,2016). The first interview began with Dr. Crawford welcoming Laura by remaining seated, having her step over a cord to be seated, and thanking her for helping complete her study. Laura had questions about the study and the timeframe. Dr. Crawford was vague and did not create a sense of rapport or trust in the interview. She began the questioning with a broad question about workplace morale, and her follow-up was a statement and not a question or a probe, leading to Laura's narrative. Dr. Crawford also forgot that Laura should not use names when speaking about her experiences. Time ran out of the interview, and Laura said she had to go; instead of understanding and sticking to the agreed-upon time, Dr. Crawford pushed her to answer the last question., to which Laura responded with a "You know, it is not that bad. I have to go, I have to go". Laura then got up to leave, and Dr. Crawford reminded her not to trip and "mess up my study."

The second excerpt from the Walden (2016) resources gave a different interview example. Dr. Crawford rose to greet Laura; the tape recorder did not have a cord for Laura to trip over; she shook her hand and immediately thanked her for doing the interview. Dr. Crawford then reviewed the purpose of the study and how the interview would work, reminding her that she would be taping the interview if that was okay with Laura and that she would send her notes and transcripts for review when the interview was completed. She also told her that her name would not be used in any publication or conference where the study is presented. She asked her if she was ready, establishing further trust and rapport. The first question of the interview, "what does workplace morale mean to you?" was followed up with a question, noting Laura's use of the word fun in her answer; this technique was missing in the first interview. The subsequent questions were followed up with questions or probes.

Additionally, in the first video , Dr. Crawford had her head down most of the interview, taking notes; in this excerpt, Dr. Crawford took notes but mainly kept her eyes focused on what Laura had to say. The interview ran out of time, and Dr. Crawford asked Laura if she could ask one more question, but assured her that she wanted to respect her time and they could end the interview there; Laura opted to stay and answer the question for Dr. Crawford. From that question, Dr. Crawford was able to get the words:" Respect, support, and openness," which will most likely be used in coding the interview; this was not given in the first excerpt of the interview. The interview ended with Dr. Crawford thanking her for the interview and reminding her she would send the notes and transcripts for her approval. These two excerpts clearly show a well-done qualitative interview and an interview lacking interview skills. The difference in rich, descriptive data between the two interviews shows how a well-formed interview will give more comprehensive data to analyze and code.

Ratvich and Carl (2021) noted that before an interview, the researcher should clearly state the purpose and intent of the discussion, choose a comfortable setting, review infrared consent, address the confidentiality of the interview, as well as explain the format and process of the interview. During the interview, the researcher should engage the participant, practice active listening, ask follow-up questions, make eye contact, take notes and show appreciation for the participant. The researcher should also leave time during the interview for the participant to ask any questions they may have. After the interview, the researcher should thank the participant, let them know the researcher's next steps in the research, write a note of thanks to the participant, complete the notes for coding, write down observations and make a summary. Qualitative interviews can not happen without interviewees' participation; researchers should always be evident, upfront, and respectful of their time.

 

References

Ravitch, S. M., & Carl, N. M. (2021). Qualitative research: Bridging the conceptual, theoretical, and methodological (2nd ed.) Sage Publications.

Walden University, LLC. (Producer). (2016). Doctoral research: Interviewing techniques, part one [Video file]. Baltimore, MD: Author.

Walden University, LLC. (Producer). (2016). Doctoral research: Interviewing techniques, part one [Video file]. Baltimore, MD: Author.