Assignment W5 Wald
Coaching Reflection Plan and Action Plan
Walden University
WMBA 6010: Managing People and Promoting Collaboration
The Situation
You took over as manager of your team approximately 6 months ago. For the first 3 months, one of your employees, Chase, exhibited great engagement and motivation. For example, they would often volunteer suggestions for improving processes, initiate team get-togethers and celebrations, and consistently greet you and team members warmly and with a smile.
You have asked Chase to meet with you today to discuss your observations and concerns. To prepare for this conversation, your senior leader has asked you to complete and use the Coaching Conversation Checklist to ensure your conversation is productive. The checklist will guide you through the steps to a successful conversation and will provide space for you to write out key statements (such as the purpose of the conversation) or specific questions you want to be prepared to ask during your meeting.
You have also taken the step of consulting HR to ensure you are fully prepared for the conversation. They reminded you that the company has an Employee Assistance Program (EAP) available to all employees at no cost to them. The EAP is a workplace benefit that confidentially provides a range of services to employees to assist with personal problems that may be impacting work performance. Issues they can help with include substance abuse, social service referrals, and short-term counseling, to name a few. HR provided you with contact information and materials you can share with Chase if it seems appropriate. You are also prepared to make appropriate adjustments to Chase’s work schedule and workload if it will be helpful, such as providing a more flexible work schedule, making arrangements for Chase’s workload to be covered so they can use some accumulated paid time off (PTO), or making some adjustments to Chase’s current workload and deadlines. While you are prepared to work with Chase using any of these resources that seem appropriate, you do not want to pry unnecessarily into their personal affairs. You also want to make clear that the primary purpose of the conversation is to discuss performance-related observations and concerns and come away with a clear plan for performance improvement and monitoring. Specifically, you want to ensure there are no more missed deadlines (indicating work progress will need to be tracked and monitored before the deadlines occur) and that Chase both attends and actively participates in team brainstorming and process improvement sessions.
Coaching Conversation Checklist
Frame the Conversation
_____ Welcome Chase warmly and thank them for meeting with you today.
Coach comments - Hello everyone, am glad you made time to attend today’s meeting. Its is also an owner to see that every staff from chase are willingly here to listen to what I want to talk about today.
_____ State the purpose of the conversation in one sentence, followed by your suggestion for how the conversation will proceed and a clear statement of the desired outcome (Remember that you want to provide appropriate support for any issues Chase may be facing, but your primary goal is to ensure their performance does not continue to deteriorate.):
Coach comments The purpose of this meeting today is to talk about the issue of you people slacking in work and this has a huge loss in working performance. After this meeting I hope that if any of you have any grievances about work you will come talk to me directly or with the human resource manager. And working performance will be high as it was before the change started.
_____ Get Chase’s agreement to proceed as outlined, or else agree with specific changes to the process:
Coach comments Is there any question that anyone of you would like to ask or add? If there is none, I would like to continue with saying, that all of you would agree with me when I say that the behavior that is being portrayed now is not a positive that is needed in a workplace.
Understand the Current Situation
_____ Open the discussion by sharing one or two specific behavioral observations of the shift in behavior that you have noticed. Attend carefully to tone of voice as well as wording to ensure your observations are clear, behavioral, and non-judgmental:
Coach comments From the past 2 months I have seen that you have started to give out your assignments past the deadline, all of you have also been self-isolating yourselves with other coworkers. Also, you have stopped giving out suggestions that might help improve the process of working.
_____ State your concern and/or possible interpretation of the behavior change and ask for more information, using an open-ended question:
Coach comments My main concern is that if this kind of behavior continues and are not dealt with then chase performance will vigorously drop. Am sure that many of you have noticed these results. what do you think is making this behavior to arise at this time?
_____ Be prepared with at least three additional, open-ended questions to elicit more information:
Coach comments
· If we continue with this kind of behavior, where do you think we will be in the next few months because our performances are becoming thin?
· What type of function would you suggest we have that will help us associate with our benefactors and coworkers to improve our social life at work?
· What would you want me to improve as your manager?
Explore Desired Outcomes
_____ Ask what possible strategies or resources have been considered: Coach comments
· Setting a goal for what we will acquire in the next few months.
· What kind of developing resources pool, will be drawn when planning a project with the team.
· Coming up with a strategic plan for putting schedule on how to perform work (Chron 2020).
_____ Clarify what’s important to the coachee, while being clear about success factors that must be met on your end:
Coach comments
· Having high engagement to work benefits them and the company.
· Being interested in the conversation will make it easier for them to know their issue.
· Being open to what they are feeling to the HR in order to find solutions.
_____ Suggest possible resources or strategies, allowing multiple options (Important Reminder: From your discussions with HR, you know that there are things that can be offered if Chase is experiencing some kind of personal issues affecting their performance. For example, the company has an Employee Assistance Program (EAP), providing free, confidential counseling and referral to resources; Chase has some accumulated paid time off (PTO) that can be used if desired, and the company does allow managers to provide flexible schedules if warranted. You want to make sure that no further deadlines are missed, so it’s important that progress be clearly tracked and measured along the way.): Coach comments
· Providing them with pleasant place of work by introducing EAP that is in the company to them.
· Offering them opportunities for self-development
· Reminding them of the PTO that can be used if they want.
Lay Out a Success Plan
_____ Reach clear, mutual agreement on the plan for success, including:
_____ Action items and owners of the actions:
Coach comments
· There would be a performance improvement and monitoring of the way the staff will be doing their work.
· Putting out a working schedule that will be used by every staff in chase.
· Making sure there is no missed deadline of work.
· Chase will attend any activity input.
_____ Due dates for each action item:
By the end of this month this month I would like to see that each and every person has the knowledge and followed every action item that we have planned to make sure we have a smooth working progress.
_____ Dates for follow-up check-ins to measure progress and define what, if any, next steps need to be taken:
After every two weeks there will be an audit and assessing of each individual to know how they are doing in their work, in order to measure the progress of the work in general at the company (McNamara, 2021).
_____ End the conversation by summarizing the agreed-to plan, asking for additional comments or concerns, thanking the coachee, and expressing confidence:
To summarize we have all agreed that we will attend every activity and participate, we will be submitting our tasks before deadline and opening up when we have problems. Is there any question or comment? Thank you for coming and listening to me I hope that everyone will abide with what we have talked about.
Reference
Chron (2020). Three Basic Strategic Resources in Business Retrieved 20 November 2021, from https://smallbusiness.chron.com/three-basic-strategic-resources-business-47141.html
McNamara, C. (2021). Developing Your Strategic Plan. Retrieved 20 November 2021, from https://managementhelp.org/freebusinesstraining/strategic-planning.htm
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