Cmst (19/02)
berli
CMST340NormsThatHelpMakeaGroupaTeam.pptxNorms That Help Make a Group a Team
Differences Between Groups and Teams
Adler, R., Maresh-Fuehrer, M., Elmhorst, M., and Lucas, K. Communicating at Work. 2023.
Teams have all the attributes of a group but also have other distinct qualities that make them more satisfying to work in and more productive.
e.g. Teams look forward to working and solving problems together.
Michelman, P. How Will You Make Your Team a Team? 2004.
GROUPS
Members are primarily concerned with their own challenges and goals.
Members produce individual products.
Work is shaped by the manager.
TEAMS
Members focus primarily on team challenges and goals.
members produce collective products.
work is shaped collectively by the team leader and members.
6 Norms That Help Make a Group a Team: 1. Teams have a common purpose and clear and compelling shared goals.
Members know why their team exists.
Members believe the purpose is important and worthwhile.
Members put the team’s goals above their own personal interests.
*Team Tip: Openly discuss the purpose and shared goals.
6 Norms That Make a Group a Team: 2. Teams appreciate difference and diversity to the extent that both are celebrated.
We are different and that is a good thing! Different minds create different ideas which lend nicely to innovation.
Identify and focus on each member’s strengths.
*Team tip: Discuss the strengths that each team member brings.
e.g. Complete an Asset Map
https://docs.google.com/presentation/d/1unz86VwPhQAAH1eGbHbiTlo5FlW8VmRyDgfbAOtdMnI/edit#
*Team tip: Discuss how your team will appreciate and cultivate the strengths of each team member. How will you leverage individual strengths?
6 Norms That Make a Group a Team: 3. Teams maintain standards of excellence.
Doing outstanding work is a norm.
*Team tip: Hold yourself and each other accountable.
e.g. Give each other constructive feedback and be open to receiving constructive feedback.
https://www.youtube.com/watch?v=wtl5UrrgU8c
6 Norms That Make a Group a Team: 4. Teams foster a collaborative climate.
Collaborative behavior is both assertive and highly cooperative.
Passive Assertive Aggressive
Passive – having more concern for other; having little or no concern for self
Aggressive – having or showing more concern for self; having little or no concern for other
Assertive – having or showing equal concern for self as well as other
Passive-aggressive – outwardly passive; inwardly aggressive; expressing dissatisfaction in a disguised manner; may result in strategic sabotage or revenge
6 Norms That Make a Group a Team: 5. Teams openly reflect.
Teams regularly assess how things are going and take action to improve.
*Team Tip: Schedule regular check-ins on how things are progressing. Discuss ways to improve and how every member can receive support in order to succeed.
6 Norms That Make a Group a Team: 6. As much as possible, teams strive to make decisions by consensus.
Consensus – when all team members can accept a particular choice; takes time; increases satisfaction in the group
Promotes critical thinking
the systematic evaluation of information and ideas
based on evidence and logic rather than intuition, hunch or prejudgment
Helps guard against groupthink
the absence of critical thinking in cohesive groups
Symptoms of groupthink:
Excessive conformity
Over-abundance of cohesiveness
Overly cooperative
Overly collaborative
Lack of conflict/debate
the group becomes closed-minded to alternative views
Tendency to rationalize or discount negative/contrary information
Pressure to conform
illusion of agreement
*Team Tip: Effective teams welcome difference of opinion! Engage in (do not avoid) constructive/healthy/civil conflict and debate. Effective teams storm!
