Cmst (19/02)
berli
CMST340FosteringaCollaborativeClimate.pptxFostering a Collaborative Climate
Fostering a collaborative climate: 1. Create norms for members to be assertive.
Assertive – having or showing equal concern for self as well as other
Passive – having more concern for other; having little or no concern for self
Aggressive – having or showing more concern for self; having little or no concern for other
*Team Tip: Question ideas in a constructive way.
e.g. “I like that your approach to the issue is clear, however, I’m curious if it gets at the core problem. Would you mind explaining in more detail?”
*Team Tip: Create a norm of curiosity to hear ideas from all members (even quiet ones).
e.g. “Let’s take turns and listen to everyone’s thoughts.”
Fostering a collaborative climate: 2. Be inclusive.
Ensure that everyone’s voice/opinion matters and is valued.
Avoid judgement
Support experimentation; play with ideas; there is no right or wrong; have fun exploring different alternatives
Bring a spirit of inquiry
*Team Tip: Be open to innovation and divergent opinions.
Fostering a collaborative climate: 3. Engage in dialogue.
Dialogue is different than ordinary conversation
dialogue is slow, careful and, attentive
dialogue attempts to try on different interpretations
it is a process to encourage appreciation for differences
provides a voice for all
gives every person the opportunity to voice as well as listen; promote equality through balance
Listen, actively and mindfully!
listen consciously for the content and intent of the message being communicated
it is through listening that understanding becomes possible
listen carefully before speaking
try on different interpretations
hear the message, consider it, then reconsider it
Solicit feedback
ask questions
seek clarification
seek explanation
Adapted from: Timpson, Yang, Borravo & Canetto 2005. 147 Practical tips for teaching diversity. p. 79. Tip #79. and Bontz, C. R. (1993) Diversity and group cross-cultural team research. Journal of Applied Communication Research, 21, p. 12.
Adapted from: Evanoff, R.J. (2004). Universalist, relativist, and constructivist approaches to intercultural ethics. International Journal of Intercultural Relations, 28, 439-458 and Wilmot, W.W., & Hocker, J.L. (2001). Interpersonal Conflict, 6th ed., New York: McGraw-Hill, p. 257
Fostering a collaborative climate: 4. Create norms for members to be highly cooperative.
Be flexible/agile
Yield; make concessions
Focus on interdependence
Accept responsibility
*Team Tip: Strive to surmount challenges.
Fostering a collaborative climate: 5. Create norms that build respect and trust.
Team members support one another and know that they have one another’s back.
Create psychological safety so that every team member is valued and appreciated and knows:
They are invited/welcome
Their ideas and opinions matter and are respected
*Team Tip: Share how each person's role contributes to the overall result.
Fostering a collaborative climate: 6. Engage in (do not avoid) constructive/ civil conflict.
Effective teams storm!
*Team Tips:
Stay calm. Breathe.
Seek first to understand. Gather information. Ask questions instead of making assumptions.
Use active/mindful listening.
Assume good intentions.
Identify the core problem and focus on it (not on people).
Acknowledge feelings. Try to empathize.
Be assertive. Show equal concern for self as well as other.
Show goodwill. Have the other person’s best interest in mind (not just your own best interest in mind.)
View the conflict as an opportunity for dialogue.
Focus on common goals.
Focus on responding rather than reacting.
Ask for solutions or co-create solutions.
Adapted from: LaFasto, F., & Larson, C. When Teams Work Best: 6,000 Team Members and Leaders Tell What It Takes to Succeed. Sage. 2000.
Ames, J., Abelli, H., Thorpe, D., Baumgartner, R., Wilson, G., Shankar, R., Buckner, L., and McGlen, C. 14 Characteristics of Highly Performing Teams. Forbes. 16 September 2020.
