Project 2: Requirements

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Putting It All Together

IAKM-60112-001-201560: Advance Information Architecture

Putting It All Together

page 1

Overview of the Project The areas of focus Upper Sandusky Community Library site were to:

1. Organize the site’s content that makes sense to the users 2. Easily provide access to current events, on-line tools and applications 3. Help the user find their way to the information they need on the site 4. Provide an organized on-line catalog 5. Create a more attractive landing page 6. Update the site’s technology but also making it easy enough for the current staff to update the site

The other issues that were addressed included: 1. No visual breadcrumbs; users should know where they are at all times on the site. 2. No search function for the site itself; user needs quick access to the whole site. 3. Create a better layout for the homepage. Display some information that attracts the user to want to continue their experience of the site. 4. Add an actual footer at the bottom so that the user can access contact information quickly, and also so that users can request additional information. 5. Change some of the label titles to make it more clear and understandable to the user. 6. Keep the navigation types consistent. 7. Use better visual contextual clues so that users knows that an image is just an image, or if its a click-able button.

The Research Research Interviews Research was conducted at the South Bowie Branch Library located in Bowie MD. The library is fairly new, and has an area dedicated and designed for the younger readers. The library also has meeting and conference rooms avail- able to rent. Two librarians from the South Bowie Branch Library were asked in person the following questions in order to learn and understand why people are using municipal sites:

1. What type of people most commonly use your website? 2. Why do they come to the site, what are they doing? 3. What challenges do they face when using your website?

Research Sources According to PEW Internet and Pew Research Centers, libraries have to shift their focus to add more e-book options because of their customer’s new reading habits. Mothers like that libraries offer service to help educate their young children and also because its a free service. Teens and young adults like new technologies and would most likely use a GPS application to find material at the library, and Redbox like kiosks for books and movies.

Labeling, Taxonomy & Navigation Preformed a Treejack study using four participants to assess the information architecture design. Also tested the navigation using Chalkmark using four participants and wireframe sketches.

Putting It All Together

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Personas Karen Williams is a stay-at-home mother of two children who also has a blog called Free Range Mom for other moms and suggest free activities for small children. Karen stopped working at her 9 to 5 as an editor for an on- line magazine after giving birth to her second child. Her and her husband agreed money would be tight, but it was the best decision because of the rising cost of daycare for two small children. Plus she can spend lots more time with her children while they were young and be a little more hands on in their early development stages.

Because Karen’s children are not in a daycare setting she still wants them to interact and gain good social skills with other children. When her children are both ready to enter elementary school, Karen will return to the work- force. Karen visits her local library website to check the schedule for free story time, and has even joined a reading club for her oldest at the library that meets every 2nd and 4th Wednesday. Karen often blogs about the free services at the library and also provides a link to her readers that connects them to the library’s calendar page.

Goals: • Attend free literacy programs for her young children • Keep her children engaged and social with their peers • Provide free and useful information to her readers

Karen Williams “Busy dot YEAH!!!!”

Tina Gray is a nurse practitioner and a single mother of two 12 year old twin girls. She works at a community clinic and some weekends she may pick up a shift working on-call at the local hospital. Her live in mother often helps with caring for the girls when Tina is at work.

Raising tween-aged girls is a difficult job for the very busy Tina, because the girls don’t want to do homework, so assignments are often done at the last minute. Also Tina’s mother doesn’t drive, so during Tina’s break at work she logs on to the library’s site and reserves books for her girls and picks them up after her shift. Tina also receives email notification when checked-out books are overdo. If Tina is working an extra shift and doesn’t have time to stop by the library, she simply logs on her library account and renews her daughters books. Goals:

• Be able to reserve books on-line and pick-up at the library quickly • Renew books through the website without having to pay late fees • Reserve and then pickup books at a later time

Tina Gray “Tween double trouble but

twice the fun”

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Personas (continued)

Jayden Johnson is a sophomore at Woodson Senior High. He still only 15 so he doesn’t have a car or an after school job, because his parents want him to stay focused on school. Jayden is an honor roll student and gets his home- work done quickly but often gets bored with school. Jayden loves to write fiction stories, and wants to become a writer. He is also working on publish- ing his first e-book.

Jayden wants to keep his writing skills, and story-telling fresh, so he reads a lot, and also does a lot a research. Because he doesn’t have a car, when he forgets to return books on-time, his parents get mad at him for having library fines that they have to pay for. To avoid being in trouble, Jayden re- news his books through his library account on the site. Also Jayden tries to find e-book versions of books that he can download also through his library account. If he can’t find an e-book version he then reserves the book and picks it up later. Goals:

• Download e-books personal computer • Renew books through the website without having to pay late fees • Reserve and then pickup books at a later time

Jayden Johnson “The streets are paved in

adverbs”

Week

Activity 1 2 3 4 5

Project Brief

Recruit for Interviews

Analysis Content

Classification Scheme

Site Map

Labeling & Taxonomy

Wireframes

Testing Wireframes X

X X

X X X

X X

Persona Table

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Navigation Structures

The topic classification scheme was the option for picked for the top level of the Upper Sandusky Library site. Similar items are grouped together that make sense for the particular category. Because the current site has a lot of navigation items in the top level, those items can be compiled into groups with the sim- ilar subjects. The top topics can also be turned into sub topics and use simple labels so that the user can understand exactly what they will get when they select that topic or be able to dig deeper by using the subtopics.

Also the audience specific scheme was the option for the “Login in Account” section. This would take the user to another section which is dedicated to their library accounts, and the actions they can perform in that area that is for account holders. This scheme was chosen based off the typical users who want to get to items quickly like renewing books, reserve books, downloading digital items, and submitting comments to the library.

Wireframes

Username

Password

Mon - Thur: 9 am to 8:30 pm Fri: 9 am to 6pm Sat: 9 am to 1pm Sun: Closed

301 N. Sandusky Ave. Upper Sandusky, OH 43351 Directions

Search Catalog Search Website GO breadcrumbs

Logo

Home About Library Events

Services For Kids For Teens Resources

Footer

Content

Hold Books

Renew Books

Digital Library

Feedback

Sta�

Feedback

Rooms Calendar Library Card

Learning Express Book a Room

Jobs Common Reader Book Club

Early Learning

After School TAB Newsletter

Tax Forms Voter Info

Ohio Library Database

Virtual Librarian

News

Heritage Room

Ellison Room

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Wireframes (continued)

Username

Password

Mon - Thur: 9 am to 8:30 pm Fri: 9 am to 6pm Sat: 9 am to 1pm Sun: Closed

301 N. Sandusky Ave. Upper Sandusky, OH 43351 Directions

Search Catalog Search Website GO breadcrumbs

Logo

Home About Library Events

Services For Kids For Teens Resources

Footer

Hold Books

Renew Books

Digital Library

Feedback

Tell us what you think.

Your Name

Your email

Your Feedback

Submit

Username

Password

Mon - Thur: 9 am to 8:30 pm Fri: 9 am to 6pm Sat: 9 am to 1pm Sun: Closed

301 N. Sandusky Ave. Upper Sandusky, OH 43351 Directions

Search Catalog Search Website GO breadcrumbs

Logo

Home About Library Events

Services For Kids For Teens Resources

Footer

Feedback

Library Card

Learning Express Book a Room

Jobs Common Reader Book Club

Book a Room

Location

Room A: Large

Time to 00:00 AM

Date

# of Attendees 10

Equipment Request

DVD

Projector

Kitchenette

00:00 AM

Submit Room Request