Enterprise Models

Copyright 2021 by University of Phoenix. All rights reserved.

CMGTCB/556: Enterprise Models Course Information Description This course introduces organizational managerial support systems and the use of metrics in strategic business decisions. Strategies for the use of a supply chain management (SCM) system with a focus on the software selection and implementation are evaluated. Additionally, the role and benefits of a customer relationship management (CRM) system is examined with a comparison of enterprise resource planning (ERP) benefits to the business process. The skills developed in this course ensure that students have a strong foundation and background of successfully integrating all three strategies within an organization.

Credits 3

Competency Statements and Learning Objectives

Competency Statement Competency Learning Objectives (LO) Where you will

demonstrate your learning:

You will research different management support system (MSS) processes and create a leadership presentation on how an MSS will help the organization gain a competitive advantage through improved business decisions. You’ll create a presentation on applying CSFs and metrics, such as KPIs, to the IT department and explain how CSFs and KPIs can help the department and organization assess its performance and make better business decisions.

Competency 1 – Use metrics for supporting business decisions.

Learning Objective 1 – Describe the different types of managerial support systems (MSS) used in managerial decisions.

Learning Objective 2 – Compare each MSS’s potential to increase effectiveness in an organization.

Learning Objective 3 – Discuss the importance of decision-making for managers at three different managerial levels within an organization using the decision characteristics.

Learning Objective 4 – Discuss the impact the evolution of data, information, business intelligence, and knowledge have on organizations.

Learning Objective 5 – Summarize when a business should use

Competency 1 – Competency Assessment

CMGTCB/556 Syllabus Page 2 of 4

Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO) Where you will

demonstrate your learning:

metrics to measure strategic initiatives to achieve success.

Learning Objective 6 – Apply an IT metrics effectiveness and efficiency strategy to an IT department.

You will research at least three SCM and CRM software packages, compare the major elements and aspects, and then recommend one SCM and one CRM software package based on the needs of a specific organization.

Competency 2 – Differentiate between SCM, CRM, and ERP and their uses.

Learning Objective 7 – Summarize the four supply chain drivers.

Learning Objective 8 – Identify a strategy for evaluating success of supply chain management (SCM) in an organization.

Learning Objective 9 – Compare SCM system software packages, including their advantages and disadvantages for an organization.

Learning Objective 10 – Define the role of CRM in supporting business operations.

Learning Objective 11 – Discuss the benefits and challenges of CRM in an organization.

Learning Objective 12 – Summarize the best practices of successful CRM system implementations.

Learning Objective 13 – Compare several CRM system software packages, including their advantages and disadvantages.

Competency 2 – Competency Assessment

You will compare three different ERP software packages for a specific organization and share their conclusion comparison table that contrasts the major features of the software packages and in a presentation that also describes how they can be used to solve business

Competency 3 – Use enterprise models to analyze, understand, and solve business problems and security threats.

Learning Objective 14 – Explore the benefits of enterprise resource planning (ERP) to business processes in an organization.

Learning Objective 15 – Compare several ERP system software packages, including their advantages

Competency 3 – Competency Assessment

CMGTCB/556 Syllabus Page 3 of 4

Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO) Where you will

demonstrate your learning:

problems. You’ll examine the importance of protecting data kept in SCM, CRM, and ERP systems and ways to limit security threats to their SCM, CRM, and ERP systems.

and disadvantages for an organization.

Learning Objective 16 – Formulate the business value of integrating SCM and CRM with ERP in an organization.

Learning Objective 17 – Analyze security threats that could be harmful to SCM, CRM, ERP systems, and the management functions they support in an organization.

Learning Objective 18 – Examine the influence of the Internet on businesses, focusing on SCM, CRM, and ERP in an organization.

Materials Textbook Baltzan, P. (2017). Business driven technology (7th ed.). McGraw-Hill/Irwin.  

Course Overview

Competency Activities Assessment

Competency 1 – Metrics to Support Business Decisions

Overview, Assignment Information, Assessment Rubric

Learning Resources – Managerial Support Systems (MSS) and Decision Making

• Read - Business Driven Technology: Chapter 1, Chapter 2, and Chapter 9

• Watch - Building an IT Strategic Plan by Jason Edleman

• Watch - Implementing Your IT Strategy by Peter High

Learning Resources – The Use of Metrics in Business Decisions

• Read - Business Driven Technology: Chapter 3, Chapter 4, and Business Plug-In B2: Business Process

• Watch - Measuring IT performance from Creating Your IT Strategy by Peter High in the Redefining the IT Role section

Competency 1 – Reflection

Competency 1 –Assessment

CMGTCB/556 Syllabus Page 4 of 4

Copyright 2021 by University of Phoenix. All rights reserved.

Competency 2 – SCM, CRM, and ERP Differences

Overview, Assignment Information, Assessment Rubric

Learning Resources – Supply Chain Management (SCM)

• Read - Business Driven Technology: Chapter 10 and Business Plug-In B8: Operations Management

• Watch - Supply Chain Foundations by Eddie Davila

Learning Resources – Customer Relationship Management (CRM)

• Read - Business Driven Technology: Chapter 11

• Read - CRM Implementation: 6 Steps for a Winning Strategy

• Read -The Crucial Points of CRM Implementation

• Watch - Keeping on Top of Customer Relationship Management (CRM) in the course Building Your Marketing Technology Stack by David Booth in the Leveraging the Back-Office Layer section

• Watch - Customer Relationship Management Software in the course Sales Performance Measurement and Reporting by Dean Karrel in the Measuring Metrics section

Competency 2 – Reflection

Competency 2 –Assessment

Competency 3 – Enterprise Models to Support Business

Overview, Assignment Information, Assessment Rubric

Learning Resources – Enterprise Resource Planning

• Read - Business Driven Technology: Chapter 12 and Business Plug-In B4: MIS Infrastructures

• Watch - Enterprise Resource Planning (ERP) in the course Inventory Management Foundations by Steven Brown in the Inventory Control Systems section

• Watch - System vs. Enterprise Architecture in the course Software Architecture Foundations by Allen Holub in the Categories of Architecture section

Learning Resources – Enterprise Data and Process Security

• Read - Business Driven Technology: Chapter 5 and Business Plug-In B6: Information Security

• Watch - Introduction to Information Security by Keith Watson

• Watch - Implementing an Information Security Program by Kip Boyle

Competency 3– Reflection

Competency 3 –Assessment

Competency 1, 2, & 3 Final Course Reflection