IT Infrastructure

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CMGTCB/554: IT Infrastructure Course Information Description This course focuses on the managerial level of knowledge and terminology for telecommunications and computer networks. This course covers the concepts and application of the Internet, server and storage architectures, and regulatory considerations.

Credits 3

Competency Statements and Learning Objectives

Competency Statement Competency Learning Objectives (LO) Where you will

demonstrate your learning:

By examining a company’s network diagrams, a student identifies the current IT infrastructure, IT standards, and IT protocols and then identifies potential technology improvements to increase business performance and creates a report to senior management justifying the need for the technology improvement.

Competency 1 – Comprehend how to build an environment that blends telecommunications and computer networks.

Learning Objective 1 – Justify the role of information technology in the business environment. Learning Objective 2 – Identify the IT manager’s role with information systems and information technology decisions for a business. Learning Objective 3 – Distinguish the role of IT Infrastructure in business performance improvement. Learning Objective 4 – Compare the roles of network models in an enterprise IT Infrastructure. Learning Objective 5 – Explain how protocols support accurate and timely network communications. Learning Objective 6 – Summarize voice, video, and data communications and network standards. Learning Objective 7 – Recommend communication and collaboration tools for a business.

Competency 1 –

Competency Assessment

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Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO) Where you will

demonstrate your learning:

By analyzing network diagrams of a company, a student authors a summary of risks to the current IT structure, recommendations for mitigating the risks, recommendations for IT infrastructure improvements, and a system management plan detailing the addition of an Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or Supply Chain Management (SCM) system.

Competency 2 – Incorporate foundational architectures into IT.

Learning Objective 8 – Classify the enterprise networks used in a global business environment. Learning Objective 9 – Illustrate the networking technologies used in a global business environment. Learning Objective 10 – Analyze the components of network risk assessment and mitigation. Learning Objective 11 – Explain how software applications utilize the IT Infrastructure. Learning Objective 12 – Analyze the role of ERP, CRM, SCM, and big data analytic systems. Learning Objective 13 – Describe data management concerns in the context of regulatory considerations, ethical responsibility, and business performance. Learning Objective 14 – Construct an organizational systems management plan incorporating current trends and security concerns.

Competency 2 –

Competency Assessment

By utilizing concepts taught throughout the course, a student examines integration of e-commerce components into an IT system and security risks through the writing of an e-commerce proposal/implementation plan, an IT system security plan, and Request for Proposal (RFP) presentation.

Competency 3 – Classify applicable regulatory considerations for your organization.

Learning Objective 15 – Distinguish the role of IT Infrastructure in supporting e- commerce and e-business. Learning Objective 16 – Analyze how IT Infrastructure facilitates mobile computing. Learning Objective 17 – Evaluate the influence of social networking on business and IT Infrastructure. Learning Objective 18 – Develop a plan to secure the IT infrastructure. Learning Objective 19 – Recommend IT metrics that can be used to increase efficiency and effectiveness of IT operations.

Competency 3 –

Competency Assessment

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Copyright 2021 by University of Phoenix. All rights reserved.

Competency Statement Competency Learning Objectives (LO) Where you will

demonstrate your learning:

Learning Objective 20 – Assess the impact of current trends in technology on IT infrastructure.

Materials Textbook Laudon, K. C., & Laudon, J. P. (2020). Management information systems: Managing the digital firm (16th ed.). Pearson Education. ISBN: 978-0-13-519179-8. 

Course Overview

Competency Activities Assessment

Competency 1 – Blended Telecommunications and Computer Network Environments

Overview, Assignment Information, Assessment Rubric

Learning Resources – IT Infrastructure in the Global Business Environment

• Ch. 1: Information Systems in Global Business Today, from Management Information Systems: Managing the Digital Firm

• Ch. 2: Global E-business and Collaboration, Sections 2.1 and 2.2

• Ch. 3: Information Systems, Organizations, and Strategy, Sections 3.1, 3.2

• Ch. 1 Video Exercise: The Importance of MIS

Learning Resources – Telecommunications Concepts

• Ch. 7: Telecommunications, the Internet, and Wireless Technology

• The OSI model vs. the TCP/IP model • Walking through OSI and TCP/IP • Networking Foundations: Networking Basics • Business Collaboration in the Modern Workplace • Ch. 7 Video Exercise: Telecommunications, the Internet,

and Wireless Technologies • Ch. 7 Video Case 1: Telepresence

Competency 1 – Reflection

Competency 1 – Assessment

Competency 2 – Incorporating Foundational Architectures

Overview, Assignment Information, Assessment Rubric

Learning Resources – Enterprise Networks

• Ch. 5: IT Infrastructure and Emerging Technologies, Sections 5.1 and 5.2

• Ch. 8: Securing Information Systems, Section 8.3 • Ch. 14: Managing Projects, Sections 14.2, 14.3, and

14.4 • Chapter 15: Managing Global Systems Network Types • Network Design • Risk Assessment

Competency 2 – Reflection

Competency 2 – Assessment

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Competency Activities Assessment

• Quantitative Risk Assessment • Risk Management • Ch. 5 Simulation: Hardware, Software, and Mobile

Systems

Learning Resources – Enterprise Information Systems, Data Management, and Applications

• Ch. 4: Ethical and Social Issues in Information Systems, Sections 4.1 and 4.2

• Ch. 6: Foundations of Business Intelligence: Databases and Information Management, Sections 6.3 and 6.4

• Ch. 9: Achieving Operational Excellence and Customer Intimacy: Enterprise Applications

• Ch. 4 Video Exercise: Ethical and Social Issues in Information Systems

• Ch. 6 Video Case 2: Brooks Brothers • Ch. 9 Video Exercise: Achieving Operational Excellence

and Customer Intimacy • Ch. 9 Video Case: Evolution Homecare

Competency 3 – Classifying Regulatory Considerations

Overview, Assignment Information, Assessment Rubric

Learning Resources – Mobile Computing, Social Networks, and E-Commerce

• Ch. 2: Global E-business and Collaboration, Section 2.3 • Ch. 5: IT Infrastructure and Emerging Technologies,

Sections 5.5 and Case Study BYOD: Business Opportunity or Big Headache?

• Ch. 10: E-Commerce: Digital Markets, Digital Goods. • Ch. 13: Building Information Systems, Section 13.5 • Writing a Proposal (Optional) • Ch. 10 Video Case 1: Walmart V. Amazon • Ch. 10 Video Exercise: Social Media Information

Systems • Ch. 10 Video Case 2: Groupon

Learning Resources – IT Metrics, Security, and Technology Trends

• Ch. 5: IT Infrastructure and Emerging Technologies, Sections 5.3 and 5.4

• Ch. 8: Securing Information Systems, Sections 8.1, 8.2, and 8.4

• PowerPoint 2016 Essential Training • Software Metrics in Action • Adding and formatting video from your computer and

YouTube (Optional) • Working with Video Clips (Optional) • Adding and Working with Audio Files (Optional) • Adding Speaker Notes (Optional) • Ch. 5 Video Case 3: Netflix • Ch. 8 Video Exercise: Information Security Management • Ch. 8 Video Case 2: Cyberespionage • Ch. 8 Simulation: Information Security Management

Competency 3– Reflection

Competency 3 – Assessment

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Competency Activities Assessment

Competency 1, 2, & 3 Final Course Reflection