| User Story | Scenario | As a … | I want to … | so that … | Notes | Status |
| Shopping | Searching Items | Retail Customer | search for items in the webstore | I can select products I like to purchase. |
| Shopping | Selecting Items | Retail Customer | review the selected items I have for purchasing | I can visualize all the products I want to buy. |
| Transaction | Ordering | Retail Customer | be able to order my selected items | I could purchase the items from the webstore. |
| Transaction | Creating Accounts | New Retail Customer | be able to enter my personal information | The shipping company could identify me when delivering my purchased the items. |
| Transaction | Creating Accounts | New Retail Customer | be able to create a customer account | I not have to enter my information again when returning to the webstore. |
| Transaction | Adding Account Details | Retail Customer | be able to enter my address | my order could be shipped to my home address. |
| Transaction | Adding Account Details | Retail Customer | be able to select the shipping | so I could use my delivery discount card. |
| Transaction | Adding Account Details | Retail Customer | be able to enter my payment information | so I could pay for the items I want. |
| Transaction | Adding Account Details | Retail Customer | be able to select between credit cards or debit cards for my payment method | I could add point to my credit card, or get cashback from my debit one. |
| Transaction | Secure Account Information | Retail Customer | be able to trust | my transaction will be secured and my payment information cannot be stolen during a transaction. |
| Account Access | Customer Account Access | Retail Customer | be able to view all the transactions I made | I could check the status of the placed orders, I can have a record of them. |
| Account Access | Customer Account Access | Online System | restrict access to information by account | I could comply with data privacy regulations and confidentiality threads. |
| Account Maintenance | Customer Account Maintenance | Retail Customer | be able to update my account information | I could keep my information up-to-date, without having to contact customer service. |
| Reporting | Issue Reporting | Retail Customer | be able to report webstore issues | I could contribute with the wellbeing of the webstore functionality, without having to contact customer service. |
| Shipping | Package Tracking | Retail Customer | receive an email or a text message when the order is delivered | I could verify I got the physical package. |
| Payment | Payment Options | Retail Customer | Review, select, or update my payment options | I can complete my purchase(s). |
| Shopping | Searching Items | Retail Customer | Create wishlists in the online store | I can make purchases in the future on what I saved. |
| Transaction | Purchase History | Retail Customer | Review the items that I have purchased in the online store | I can purchase again or review my purchase history |