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ClosureSurvey.doc

Closure Survey

Note: These questions are examples and the various areas correlate to the closure report template. Modify these questions to fit your organization. Be sure to include project team members, project sponsors, and stakeholders in the people who respond to the closure survey. You may also want to have a closure workshop where project team members can discuss key lessons learned.

Key Lessons Learned

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project schedule was met.

2

The project came in on or under budget.

3

The deliverables on the project met their requirements.

4

The project met the original business benefits.

5

This project was successful.

6

The team was happy with the project result.

7

Senior management was happy with the project result.

8

The project met customer needs.

9

The project met its objectives.

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Question

Comments

1

What are the top three most effective things that were done on this project?

2

What are the top three least effective things that were done on this project?

3

For future project teams working on similar projects, what would you want them to learn from this project?

Project Assessment

Business Case Development

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project business case was convincing.

2

The alternatives to the project were thoroughly researched.

3

The project fit with the corporate strategic objectives.

4

The project met the customer need as defined through market analysis.

5

The project makes the organization more competitive in the market.

Initiation

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project scope was well defined.

2

Project assumptions were identified.

3

Project constraints were identified.

4

Project risks were identified, qualified, quantified, and prioritized effectively.

5

The team understood whether sponsors felt that scope, schedule, or cost was the most important element.

6

The initial deliverables were clearly defined.

7

The target timeline was realistic.

8

The project had clearly defined, measurable success criteria.

9

Roles and responsibilities on the project were defined and clearly communicated.

10

The project organization structure was defined and everyone was told his or her roles.

Requirements Definition

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The people who needed the product defined requirements.

2

The right people in the company were involved in defining requirements.

3

Official signoff was obtained on the requirements.

4

The requirements were clear and concise.

5

The team clearly understood the goals and objectives of the project because of the quality of requirements.

6

Technical documents were effectively completed (architecture, functional/technical specifications, use cases, etc.).

Planning

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Project deliverables were well defined.

2

The work breakdown structure was thorough.

3

The team members who performed the work developed the work breakdown structure.

4

The project budget was thorough.

5

The project cost benefit analysis was complete.

6

Business processes that needed to change were identified.

7

Training needs were identified.

8

A communication plan was created in conjunction with the team and stakeholders.

9

Quality expectations for project deliverables were clearly defined.

10

Procurement needs were identified.

11

The procurement process (RFI/RFP) was followed.

12

Vendor contracts were appropriately developed.

13

Project resources were secured.

14

The project schedule included all project work.

Controlling

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Question

Agree

Neutral

Disagree

N/A

Comments

1

A formal change control process was followed to manage project scope.

2

A formal change control process was followed to manage project budget changes.

3

A formal change control process was followed to manage project schedule changes.

4

Status reports were distributed on a regular basis.

5

Ongoing status reports were received from the vendor.

Executing

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Project deliverables were met.

2

The communication plan was followed.

3

Test cases were developed.

4

Test cases were executed.

5

The project deliverable met the defined quality standards.

6

Training materials were developed.

7

Training was effectively delivered.

8

New business processes were developed.

9

New business processes were implemented.

Closing

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Project deliverables were formally accepted.

2

Vendor contracts were formally ended.

3

Knowledge was transferred from vendors to employees.

4

Project deliverables were transitioned into production and onto maintenance schedules.

Other

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Comments

1

Include any additional comments about the project.

Project Manager Assessment

Integration Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project followed the organizational project methodology.

2

The project was initiated through a project charter.

3

The project manager involved team members in analysis of requested changes.

4

The project manager kept the team informed as to project progress.

5

The project work breakdown structure was used to monitor the project progress.

6

The project manager effectively managed the project.

Scope Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

A formal change control process was used to control changes to the initial project scope.

2

Changes to project scope were effectively managed.

3

Scope changes were effectively estimated.

Cost Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

A formal change control process was used to control changes to the initial project budget.

2

Changes to project cost were effectively managed.

3

The budget was adequate.

4

The costs of changes were effectively estimated.

Time Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

A formal change control process was used to control changes to the initial project schedule.

2

Changes to project schedule were effectively managed.

3

The schedule adjustments because of changes were effectively estimated.

Quality Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project had a quality management plan.

2

The quality management plan was followed.

3

The project manager monitored deliverables to ensure that they met quality standards.

4

Deliverables met quality standards set for the project.

Risk Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Risks were identified early in the project.

2

A thorough risk response plan was created.

3

Additional risks were identified thorough the project.

4

Risks were monitored on an ongoing basis during the project.

5

New risks were communicated to the project team.

6

Risk management was a team effort.

Communications Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project manager provided team members with information that allowed them to understand the purpose and scope of the project.

2

An effective project kickoff meeting was held.

3

Regular team status meetings were held.

4

Team meetings were effectively managed.

5

Issues were clearly communicated.

6

Effective status reports were distributed based on the agreed upon communication plan.

7

The project manager quickly responded to communication requests.

Procurement Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The project manager identified appropriate potential vendors.

2

The project manager used the RFI/RFP process effectively.

3

The project manager effectively managed the vendor relationship.

4

The project manager effectively transitioned vendor knowledge to full-time employees before the vendor relationship ended.

5

The vendor provided deliverables that met quality standards.

6

The vendor provided deliverables on time.

7

The vendor provided deliverables within budget.

Human Resources Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Project sponsors were engaged during the project.

2

Project sponsors effectively supported the project.

3

The project manager gave realistic expectations about how much effort would be required for each team member.

4

The project manager had an effective rewards system for high performing team members.

5

The project was effectively staffed.

6

The project organizational structure was effective.

Other

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Comments

1

Include any additional comments about the project manager.

Team Assessment

Professionalism

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The team was respectful of each other at all times.

2

Team expectations were clearly set at the start of the project.

3

Team members had the appropriate skills to complete project work.

4

Team members knew their roles and responsibilities.

5

The team had experience with the technology used on this project.

6

Team members effectively fulfilled their roles and responsibilities.

7

Team members received appropriate training that effectively helped complete the project deliverables.

Collaboration

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Team members worked well together.

2

Team members were willing to assist each other even if the assistance was not part of their original responsibilities.

Teamwork

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Question

Agree

Neutral

Disagree

N/A

Comments

1

The team worked as a cohesive unit.

2

Members of the team were aware of what other team members were working on.

3

The team communicated effectively.

Conflict Management

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Issues between team members were resolved quickly and appropriately.

2

Inappropriate behavior was not acceptable on this project.

3

There were consequences for not completing work. or being part of the project team.

4

There were consequences for not working as part of the team.

Responsiveness

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Question

Agree

Neutral

Disagree

N/A

Comments

1

Team members responded to requests from other team members in a reasonable timeframe (24 hours).

Other

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Comments

1

Include any additional comments about the project team.

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