need presentation
Suresh-
Click-Service2.pptxClick-Service: students Name: institutional Affiliation: professors Name: Date:
Introduction
Cars makes the transportation sector much easier and comfortable to use especially when the work is located far away from the home.
However, its sometimes leads to some inconveniences in delivering car services to the this cars
This may be due to tight schedule at work as sometimes the car service center is far away from the working or one’s residing place (Laitinen, 2019).
Click-service is an app that is would be made that would help in solving this issue.
Customer gains
Gains
Quick service
Security is ensured
Good services provided
Enough time for the car services
Payment can also be done online
Cheaper and convenient means
Customer pains
Lack of time to take cars to service
Poor servicing of the cars
High pricing due to congestion
Distance from the mechanics
.
Features of the app
Search section where clients can search the service company they would prefer to serve them
The app would have messaging section where the client can speak with the mechanics directly and offer directives of how the type of service that is made
The funds sections where a down payment would be made prior to the car collection for servicing and after the servicing is done
The recommendation section where the client can recommend the service for other clients
Customer jobs
The first step is choosing the Click- service app
Chose the service (repair, car wash etc)
Choose the person to pick the car
Give specification of the car service
Make your down payment
After the service finish up the payment
Leave a comment and recommendation below
Value proposition map
There are also several risks and or pains that may be associated with the use of app.
First, the customer may feel the obligation of being around to explain some of the aspects as the mechanics may fail to do everything described
There is a risk of hacking as customers cars may be stolen easily by selecting a fraud to take the car
Trustworthiness of both the customers and the mechanics may be an issue
Value proposition map
The app would have a section that allows a customer to express themselves fully and describe how he want the car to b serviced
The app offer great security as the clients would be registered members which reduces cases of car theft
Good service and on time delivery would be an aspect to avoid any inconveniences that may result due to lateness
Good pricing as customers cars can be serviced without any hurry as for instance no congestion as customers can also book servicing in advance.
Conclusion
This app would help in reducing the time wastage that clients waste in taking their cars to the service while they need to be at work at the same time
Its reliable as it can be used at any point and service company can also collect the cars and return them at any location
It also offers flexibility among the customers and the service company
It would also help in saving funds as the app offers quality servicing at quite a cheaper price.
References
Laitinen, T. (2019). Innovation Management Framework for Service Company.
