200 words disscusion

Class Group Discussion 2

SCM 3040-Sec 1

9/17/2020

Instructions:

With reference to chapter 4: business processes, consider a business process. You can pick any business process you are interested in or have experience with. I have also included some options in this document. Perform a write up that describes the steps in the process. Also, explain how the process can be improved (shorter cycle time, higher productivity/efficiency, fewer mistakes/defects, etc). Then, draw a map using the guidelines and symbols that you learned in chapter 4. Please submit a word document which includes both the write up and the map. The write up must be at least 200 words. Attach the word document to the discussion forum on blackboard.

Please include the information (first name, last name) of your group member at the end of your post. All students in each group must post on the discussion board to get their credits.

Here are some contexts/options that you can select from.

Administration: The process of onboarding new employees with steps such as providing them with an employee ID.

Banking: A bank’s settlement process transfers securities after a stock trade.

Manufacturing: A production line assembles bicycles in a series of steps.

Operations: An order-to-bill process includes everything that is required to accept an order, deliver a service and bill a customer.

Procurement: A procure-to-pay process includes the steps required to secure parts and materials such as purchasing, receiving, invoice reconciliation, and accounts payable.

Sales and Operations Planning: A plan-to-inventory process includes all the steps required to plan inventory levels based on factors such as customer demand and production capacity.

Information Technology: A change management process allows business units to submit change requests for systems. Each change is evaluated, prioritized, developed, implemented and reviewed.

Information security: An information security audit process checks for vulnerabilities in systems such as access control lists that include unused or unnecessary permissions.

Customer service: A customer service process investigates customer complaints and determines if customers are owned compensation. The process also drives improvement to the organization as failures may be logged as problems and fixed.

Asset Management: A data center performs an asset inventory process on an annual basis that accounts for all equipment in the facility.

Marketing: An idea-to-offering process includes everything related to develop and launch a new product to market.

Sales: A quote-to-cash process includes the steps required to sell to a customer including proposals, quotes, orders, delivery and billing.