FINAL PROJECT crucial conversation

Application takes place here: Comment by D. C.: Theory takes place here: Both solid rationale (e.g., a deep reliance on the CC text) and citations should be present here as right margin review comments. Please learn how to do this if you are not knowledgeable about this feature in MS Word.  This will establish your knowledge base and showcase your understanding of the Patterson et al. text.  

Create a mock exchange between a manager and an employee (or other one up one down relationship) in the context of the Vanilla Healthcare Case Study.  Specifically, there must be a power differential between the two parties (i.e., not just two peers talking). The verbatim exchange should establish your ability to create a scenario that asks the right questions and provides the appropriate answers (from both sides) as tied to “Shows No Initiative.”  Using the case study will provide a context for your mock data exchange that is business oriented and consistent with our work with Vanilla Healthcare across the term.  

Make sure that you cover ALL of the elements of the case.  For example, there are very specific elements associate with “Shows No Initiative.”  Each and every one must be present in the applied and theoretical portions of your response.   They are listed below…

· Establish new and higher expectations

· Instead of dealing with a specific instance, deal with the overall pattern

· Give specific examples of when the person ran into a barrier and the backed off instead of figuring it out

· Raise the bar - expect more

· Jointly brainstorm solutions

· Pay attention to the way in which you are compensating of that person's lack of initiative

· Stop expecting that others won't take initiative.  Instead, talk through the expectations and establish agreements that put the responsibility back on to the other person, where it belongs.

Also, many of the general elements of crucial conversation must be present as is applicable to establish your case (mutual purpose, STATE, AMPP, ABC, villain stories, etc…).   

Best responses will clearly delineate (using bold or CAPS or some other method) each element. That way, readers (me in this case) can see, at a glance, where and how you have dealt with each element of the assignment.

Please remember to include a title page and reference page.

Good luck!