Crisis Management

Name of Company – Strategic Planning

Star Student

Westcliff University

BUS 779: Crisis Management in the COVID-19 Pandemic Era

David Johnson, Ph.D.

Month Date, Year

Name of Company – Strategic Planning

Introduce material here. This template was created to help you align your various elements of your case study with correct APA formatting. Remember, though, that your audience is someone like your roommate – intelligent, educated, but has NO IDEA what the case study is about. This section is the introduction, as there is no heading for “Introduction” in APA.

This is generally two or three paragraphs. The easiest way to explain this section is to think of it like an introduction describing the overall scenario to someone who knows nothing about what you are writing about. This helps set up the rest of the paper, which are the review of the case, analysis, recommendations, and the conclusions sections. Remember that when citing information you got from the textbook you should cite Crandell et al. (2021). You should NOT write “According to the textbook,” as your reader has NO IDEA who or what is that.

The paper should be written in third person narrative. Unless instructed otherwise, it should NOT be written in the first person. Note: I have bolded the required headings that must be present in the paper and please keep bolded. A reminder: a business is an “it,” not a “they.” Remember that when you use pronouns describing a business. Note that all spacing is double spaced, 0-point before and after, as that is part of APA format. Also remember to state the legal name of the company, then you can abbreviate in brackets for the rest of the paper.

The Crisis Management Team

Here, you will describe what is a crisis management team and its function in crisis management. This is the academic portion at looking at the purpose of crisis management plans are for and how they are implemented. You can link this to how the team is responsible for the crisis management plan. If there are other agencys that should be involved, and the affected stakeholders. A benchmark from a similar business would add to the academic depth of the importance of the crisis management team.

The Crisis Management Team at Name of the Company

Here, you will detail some of the following elements about the crisis management team (from the interview): its composition (i.e., who is one it and how are they selected, how they meet, what type of training they have had, and so forth).

The team meetings: how often, how long, in what venue, (i.e., do they rotate or they permanent, or what?)

What other agencies are involved? (e.g., the fire department, police department, or whatever agencies would be appropriate. The grocery industry, for example, should have ties with the Department of Food and Agriculture and the Department of Weights and Measures.  Communications companies should have ties with the Federal Communications Commission [FCC]. Restaurants would do the same if an E.coli out break his with the Department of Food and Agriculture and the Food and Drug Administration [FDA]. These things are very industry specific).

Other stakeholder involvement? E.g., Major shareholders, vendors, suppliers, key customers, and so forth).

If the company has no formal team, then asking what the organization would do if an Earthquake struck, or other disaster, depending on the industry, will get some answers. E.g., the insurance agent, vendor phone numbers, and other emergency contact type of information.

The Crisis Management Plan

Here, you will describe what is a crisis management plan and its function in crisis management. This is the academic portion at looking at the purpose of crisis management plans are for and how they are implemented. A benchmark from a similar business would add to the academic depth of the importance of the crisis management plan.

The Crisis Management Plan at Name of the Company

Here, you will detail the crisis management plan devised by the crisis management team from the company. Be as detailed as possible. This should be derived from the interview.

If the organization has no plan, then state what it does have for its crisis management – i.e., insurance, or any backup-plans if a disaster struck. For example, “ what would you do if an earthquake hit this establishment?” They may not have a formal plan, but detail what they have thus far.

Addressing the SWOT Analysis and the Potential Crises

Here, you will give your summation from DQ 3.1. Using the questions and answers you got from DQ 3.1 with regard to the SWOT analysis and the potential crises in the SWOT analysis, give your report on how well or poorly the company is set up to address these potential crises. Be as detailed as possible. You do not copy and paste everything from the DQ, but give a detailed explanation of your findings.

Conclusions From Interviews

After answering these questions, you will continue with your findings from your interview using the questions from the first week’s Discussion question (DQ 3.1). Use your SWOT analysis to relate if/how well they are prepared for the various potential crises. This section will tie together all sources used for this case study, conclusions drawn from the reading and any inconsistencies. This section will generally be one to two paragraphs. Notice the paper has a continuous flow; there are no page breaks between sections. The only page breaks occur between the title page and the introduction and the summary/conclusions and the reference page. All references for the case study must appear on a separate page (see the following page for an example). Also, remember that you will need to cite the textbook and at least six (6) peer-reviewed sources for your paper.

References

This section will reference all original work cited throughout the paper. The heading should appear at the top of the page and all reference material should be listed below in alphabetical order by first last name; also, the title for books is always in italic format and in sentence form. In contrast to book references, the title for articles is in sentence format, not in italic, but the name of the publisher is in italic. Note: when citing a book, you no longer need the location of the publisher. See examples below:

Barzani, R. S. (2014). Studying the effects of business strategies on the organization's performance in regards to human resources' policies at the social security insurance companies based. International Journal of Academic Research in Business and Social Sciences, 4(5), 549-561.

Chopra, M., Munro, S., Lavis, J. N., Vist, G., & Bennett, S. (2008). Effects of policy options for

human resources for health: An analysis of systematic reviews. The Lancet, 371(9613),

668-674. http://doi.org/10.1016/S0140-6736(08)60305-0.

Crandall, W., Parnell, J. A., & Spillan, J. E. (2021). Crisis management: Leading in the new strategic landscape (4th ed.). Independently published

Holt, D. (2016). Branding in the age of social media. Harvard Business Review (online). https://hbr.org/2016/03/branding-in-the-age-of-social-media

McShane, S., & Von Glinow, M. (2020). Organizational behavior (9th ed.). McGraw-Hill

Meyer, M., & Crane, F. (2014). New venture creation: An innovator’s guide to entrepreneurship (2nd ed.). Sage Publications

You must also provide a reference for all sources used to support the case study. (Note: As a minimum, the textbook and at least six (6) additional peer-reviewed sources will be used and referenced.)

After answering these questions, you will continue with your findings from your interview using the questions from the first week’s Discussion question (DQ 3.1.)

Conclude by summarizing your findings.

Appendix

Here you will put the transcript of your interviews. How you wish to lay them out is up to you.