CIS 499 Week 4 Assignment 2

Project Introduction for Data Collection Company

Name

Professor:

Strayer University

CIS499

October 20, 2018

Project Introduction for Data Collection Company

Company Background

Mamset Technologies Inc. is a data collection and analysis firm based in the US established in June 2017. The company's operations based off of Web analytics data collection methods coupled with the data from the operational systems. The company’s range of data analysis operations are limited concerning customers’ needs; as such, it outsources some of its services to satisfy its customers. The quality of the data collected in an exercise is critical in fostering correctness and accuracy of the analysis results (Pita, Cheong & Corbitt, 2010).

It's for this reason; it is essential for the company to employ the best methods and strategies to ensure that the data collected is accurate and reflective of particular circumstances. The company is expected to grow by 60 percent within the next 18 months; the growth will depend on the company’s quality of service to their clients. Although collaboration or outsourcing may be an easy avenue for expansion, the option does not foster the assurance and longevity not promoted through development from within. As such, it is in the best interest of Mamset Technologies Inc. to expand its business and enable the entire data collection and analysis process to be undertaken purely from within the company. For this reason, the firm has plans to expand its local premises from one to three floors within the next six weeks and recruit an additional 30 employees to add to its current staff of 20 employees to attain this vision.

Current Outsourcing Activities

The company operates mainly through its business partners which it outsources most of its activities – the outsourced functions include the primary data collection and analysis processes. The firm outsources the best firms in the market by conducting a search and evaluating the companies’ performance and evaluating data from third-party evaluators. Mamset Technologies also outsources its cloud computing functions from the leading cloud computing companies in the market. The initial outsourcing agreements are for a limited period of up to five years, after which the outsourced parties are evaluated based on the quality or value, they offer to the company to assess the renewal of the contracts or termination thereof.

Current Team

The current team constitutes mostly of IT and data analysis specialists, whose primary role is evaluating the quality of data and the accuracy of analysis results. The company has a simple structure which involves three departmental supervisors who report to the CEO, with each department composed of 5 employees. The current staff will be considered for inclusion in the project first before the rest of the project personnel is recruited.

Types of Data the Company Collects

Mamset Technologies collects various types of data both for internal use and for meeting different customer requirements. The data collected for internal use of the company include:

Customer Information

The firm collects customer information including their registered business name, physical address, nature of the business, number of workers, and their specific needs.

Company’s Workforce and the Job Position of Workers

The firm collects and stores information on its employees including their job description, responsibilities, performance, achievements, and rewards. The information stored in an operational database which allows for frequent updating.

Company’s Business, Operations, and Orders

The firm collects information about all its business operations including a detailed account of current, pending, and executed orders. The data also company performance, revenue, and financial conditions.

Data for the Customers

On the other hand, the data collected for its customers include customer data and data about the companies’ internal operations customers – this consist of both primary and secondary data.

The Current Information System

The Operational System and Databases

The company’s current information system has a broad application making it inherently versatile and multifaceted. It consists of an operational and database system for collecting and storing data. The principal role of this section is to provide a means for data entry, retrieval, updating, as well as analysis. However, the data used in this case is for administration purpose as opposed to serving clients’ needs. The system uses a SQL system which provides a stale mechanism for the transfer of data (Zhang, 2011).

Analytics and Interfaces

The information system allows for the analysis of the data for output about the administrative matters. For instance, the managers can establish the number of customers, the state of current orders, non-performing employees and the current performance of the company. The system also allows for the analysis of the customer's data in line with their requests.

Infrastructure and Security

The entire database built on the Oracle platform which is robust and provides various security features (Zhang, 2011). The system used by the firm employs a certificate security system that does not allow access or the transfer of information between compartments without the release and authentication of the security keys. As such, the system is highly secure, although insecurity can arise where the system opened for cloud access. The creation of the link between the database and the cloud systems involves the use of a firewall to provide several layers of security.

References

Pita, Z., Cheong, F., & Corbitt, B. (2010). Strategic Information Systems Planning (SISP). International Journal Of Strategic Decision Sciences, 1(2), 28-61. doi: 10.4018/jsds.2010040102

Shendryk, V., & Boiko, A. (2015). Stages of Information System Development in the Process Approach. Procedia Computer Science, 77, 98-103. doi: 10.1016/j.procs.2015.12.365

Zhang, Q. (2011). SQL Optimization Based on Oracle Database. Energy Procedia, 11, 486-492. doi: 10.1016/j.egypro.2011.10.271