operation strategy

Chick-n-Gravy Dinner Line

The operations manager of a firm that produces frozen dinners had received numerous complaints from supermarkets about the firm's Chick-n-Gravy dinners. The manager then asked her assistant, Ann, to investigate the matter and to report her recommendations_

Ann's first task was to determine what problems were generat- ing the complaints. The majority of complaints centered on five iefects: underfilled packages, a missinq item, spillslmixed items, Inacceptable taste, and improperly sealed packages

CASE r{

Next, she took samples of dinners from the two production lines and examined each sample, making note of any defects that she found. A summary of those results is shown in the table.

The data resulted from inspecting approximately 800 frozen dinners. What should Ann recommend to the manaoer?

Missing Spill/ Unacceptable lmproperly Dut" Tir" Lin" undetfillud lte* Mited r"ste s""led 5l tZ 0900 1 ,/ / ,/ ./ ,/ ,/ 5112 1330 2 1' ,, 5113 100027//,/ 5/13 1345 1 ,/,/ /,/ s/13 1530 2 /,/ ,//,/ t 5114 0830 1 /// /,// 5/14 r 100 2 ,/ ,/ ,// Vl" 1400 1 !/ ,/ 5ll5 1030 1 /,/,/ ,/,/,/,/,/ 5i15114521/i s/ 15 1500 1 ,/ ,/ 5/16 0845 2 1,/ ,/,/ 5/16 1030 1 ,/,/,/ / /,/,/ 5/16 1400 1 5/16 'f545 2 ,/ //.// ,/ ,/ /{

Assignment: Ann's Recommendations to her manager.

A) Chart the data to produce a Pareto chart. B) Break the data by:

a) each production line and by AM and PM

b) prepare a Pareto chart by showing columns of the 5 defects from the largest to the

smallest.

c) color the columns with one color for line 1 and a different color for line 2.

C) Ann's Recommendations backed by data'