***For C. Owens Only***

Figure 1

Covenant House service delivery theoretical model

Services and Programs Offered and Delivered

Covenant House Management

Service & Program Administration

Shelter

Self-sustainability

Support Services

Discretionary Organizational Inputs (x) Corporate donations Individual donations Administrative staff Program & service staff Support staff Materials Supplies

Outputs (y) Number of clients served Number of clients attaining self-sustainability Number of clients receiving support services Number of legislative sessions attended Number of community meetings held

Performance Management Effectiveness measures Efficiency measures Quality measures ROI Fiscal health

Nondiscretionary Organizational Inputs Grants Federal revenue Local revenue State revenue

Advocacy

Outcomes (z) Reduction in adolescent homelessness Reduction in adolescent human trafficking Increase in community support Increase in adolescent employment rate Increase in human capital Increase in social capital