Age Care certIV

What do I need in order to complete this assessment?

· Access to textbooks and other learning materials.

· Access to a computer and the Internet (if you prefer to type your responses).

· Access to a copy of the Universal Declaration of Human Rights.

When do I do this task?

You will do this task in your own time.

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

Instructions to students:

Provide answers to each of the questions.

Question 1

Answer the following questions.

a) In your own words explain the concepts and definition of ‘diversity’.

b) In your own words, explain the concepts of ‘cultural awareness’. Consider the work roles in your preferred industry and write down how an understanding of cultural awareness can be of benefit to relationships with others in the workplace.

c) In your own words, describe the concepts of ‘cultural competence’ and its impact on those employed in community services.

d) List two ways in which an organisation and its staff can demonstrate cultural competence.

e) In your own words, describe the concepts of ‘cultural safety’ and its impact on community service workers.

f) What ways could an organisation and its staff develop cultural competence? Provide at least three strategies.

Question 2

1. Describe the legislative and ethical rights and responsibilities of employees, employers and clients to ensure a culturally safe and diverse work environment and care experience. List in your answer the types of requirements that must be adhered to.

1. What actions can a client take if they feel an organisation is being discriminatory and not taking due care to meet their cultural needs?

Question 3

1. Explain the role of a language interpreter and how it differs from a cultural interpreter. Explain which interpreter is required in this scenario and how it will help Terese.

1. Terese’s family has given permission that the services of an interpreter can be used. Use the Internet to locate an interpreting/translation services provider in your own local area. (You can choose Terese’s cultural background to locate specific translation/interpretation services.) Write down their name, address and telephone number.

Question 4

1. Identify the type of legislation and types of workplace procedures that have been breached and how.

l) Explain how this situation can impact the cultural safety of the workplace.

m) Explain how this situation can impact Tom socially and professionally. Consider in your response the impact on his relationships with others in the workplace and his relationship with Dave.

Question 5

1. Describe the purpose of the Universal Declaration of Human Rights.

q) Apply the Universal Declaration of Human Rights to Tom’s situation at Question 4 above. What fundamental rights has Tom been refused?

r) What are some of the frameworks, approaches and instruments used in aged care industry workplaces that relate to human rights? List at least 3

Question 6

1. List at least three effective strategies that could encourage effective communication in a situation where there is a language barrier.

t) List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and needed to sensitively resolve it.

u) Describe the effectiveness of visual imagery when communicating information to diverse audiences.

v) Provide at least three examples of universal imagery or colours used within the workplace (you may draw examples where required).

Question 7

1. Explain how diversity has impacted Australia’s ever-changing economic, employment, social, cultural and political landscape. Write at least one paragraph for each area.

1. Using at least three paragraphs, now write about how Australia’s diverse community has been impacted (consider both positives and negatives) by the changing economic, employment, social, cultural and political landscape.

Question 8

z) For each group, identify one way that the group’s characteristics inform how you provide care and services to them.

Question 9

1. Answer the following questions about Martin’s situation.

· What breach has the workplace committed?

· What could be the consequences of this scenario?

· What do you think would be the impact on Martin in this situation?

ab) Answer the following questions about Giovanni and Cathy’s situation.

· What breach has the café committed?

· What could be the legal consequences of this scenario?

· What do you think would be the impact on Giovanni and Cathy in this situation?

ac) Answer the following questions about Umair’s situation.

· What breach has the workplace committed?

· What could be the consequences of this scenario?

· What do you think would be the impact on Umair in this situation?

ad) Review the Universal Declaration of Human Rights and identify Article/s that are being breached in Umair’s story.

Question 10

1. Explain why some people experience marginalisation.

· people with disability

· those who are ageing

· those with mental health/emotional issues.

ag) List three protective factors that can help those in marginalised groups to cope.

Question 11

In a short paragraph, describe at least three cultural biases or social expectations which may exist when working with:

1. Someone of an older generation.

ai) A person with a disability.

Question 12

Access the National Disability Standards at https://www.dss.gov.au/our-responsibilities/disability-and-carers/standards-and-quality-assurance/national-standards-for-disability-services

In the following table list, each of the Standards and provide for each an example of a possible impact on a client if a standard was breached. The first one has been completed as an example.

Question 13

Research the social, political and economic issues that are affecting Aboriginal or Torres Strait Islander people and write at least one paragraph about each issue you identify and its impact.

Question 14

Explain how the Australian culture and systems and structures impact Aboriginal and/or Torres Strait Islander people are impacted on engaging with services?

CHCDIV001 Work with Diverse People

© Advance College

Page 37

July 2020 Version 3.0

What do I need in order to complete this assessment?

· Access to textbooks, learning materials and the Internet for research.

· Workplace policies and procedures on working with diversity

When do I do this task?

You will do this task in your own time.

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing and resubmit entire assessment.

Answer the questions that were incorrect verbally.

Instructions:

For this task, you are required to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace (if you are a classroom-based student, think about your experiences so far while undertaking your work placement, or your experiences when working in a previous role).

You are to write a reflective report that covers each item below. You can use the headings provided below to separate your discussions. You must cover each bullet point and attach your report to the back of this booklet

Remember that cultural sensitivity and competence is not just shown in how you speak and interact with others, but how you write about different cultures and your opinions and perspectives.

1: Your own culture

· Discuss your cultural/social background and that of your family. What language, policies/structures and customs are relevant to your own culture? How do you think your own background impacts on people from backgrounds/cultures different to your own?

· How do your cultural beliefs, values and experiences affect your own behaviour, your relationships with others and your social expectations of others from different cultures?

· How do you think your culture has impacted Australian society – consider now and its impacts in the future? Do you think there has been positive change?

· What changing practices to Australia’s political, economic and social landscape do you believe have directly impacted your culture?

· Consider what you have learned during this unit of competency. What cultural biases or assumptions did you have before undertaking this unit?

2: Diversity in the workplace

· Provide some detail about your workplace (or the service you are doing your placement at). How diverse is this workplace in terms of staff and client base? Consider race, gender, sexual identity, religious and spiritual beliefs and other areas that define diversity in your response.

· How do you, in your day-to-day work activities, show that you value and respect people from different cultures and backgrounds to your own? Provide at least three examples.

· How culturally competent is your workplace? Give a reason for your ratings.

· How do you think your ability to build professional relationships with your colleagues and clients encourages a culturally safe work environment?

· How does your own cultural background affect your communication style and delivery in the workplace? Have you been involved in a cross-cultural misunderstanding with anyone in the workplace, or experienced a difficult situation that stemmed from diversity?

If yes, explain the situation and the strategies you used to bring it to a respectful, sensitive resolution.

If no, explain a situation you have either seen occur between others in the workplace, or have heard about. Discuss the strategy used to deal with the situation – do you agree with the way in which it was handled, or would you have done it differently?

· What is one limitation or barrier you feel you have when working with people from backgrounds or cultures different to your own? What do you think you can do to remove the barrier or address the limitation?

· What frameworks, approaches and instruments are used in your workplace to not only champion human rights, but to also adhere to legislative and ethical requirements? In your response, ensure you are also referring to frameworks and procedures that deal with discriminatory practices and behaviours.

· What interpreter services does your workplace use or make available to its staff and clients? What is the process used? How does your workplace ensure that the situation requires an interpreter, and that the person’s communication needs are met?

· What imagery is used in your workplace to assist with a culturally competent and culturally safe workplace?

What do I need in order to complete this assessment?

· Access to three clients or colleagues from different social and cultural backgrounds.

When do I do this task?

· This task will be done during your assessor’s visits to your workplace service.

Instructions:

You will need to demonstrate your effective communication skills and cultural competence in three different situations. During each situation, you may be responding or working with one person or multiple people.

This observation may be undertaken in any situation that is relevant to your workplace. For example, you could be assisting a client with activities, greeting a client’s family, providing information to a client about services, working with a colleague, meeting with a supervisor and so on.

Following each interaction/situation, your assessor will ask you a series of verbal questions.

You should discuss the arrangements for this assessment with your assessor and supervisor to make sure that a suitable variety of situations will be available for you during your assessor’s visit. In some cases, your supervisor and assessor may need to organise for appropriate situations to occur so you can demonstrate your skills across the three required occasions.

Where you are going to be observed working with clients, you must obtain permission from the client for the observation to occur. Make sure the permission forms located at the end of this task are signed and submitted to your assessor.