Analyse impacts of sociological factors on clients in community services
SnehaShrestha 
CHCDEV002_V1.0_Portfolio.v1.0.docx
CHCDEV002
ANALYSE IMPACTS OF SOCIOLOGICAL FACTORS ON CLIENTS IN COMMUNITY WORK AND SERVICES
Portfolio
Contents
About this document 3 Student details section 3 Work placement information 3 Evidence collection 4 Section 1: Preparation 7 Section 2: Gathering and analysing information 13 Section 3: Monitoring 25 Section 4: Supervisor report 36 Section 5: Personal reflection 40
(
CHC52015
Diploma
of
Community
Services
)
(
Portfolio
–
CHCDEV002
Analyse
impacts
of
sociological
factors on
clients
in
community
work
and
services
|
Page
5
of
41
V1.0:
January
2022,
Approved:
QAC
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About this document
This document is to be used as a portfolio to collect evidence for the unit CHCDEV002 Analyse impacts of sociological factors on clients in community work and services.
Student details section
Fill in the table below:
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Student name: |
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Name of RTO: |
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Trainer/assessor name: |
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If this portfolio is found, please contact me using the details below: |
Work placement information
Work placement provides you with an opportunity to learn and be assessed in a hands-on, real-life industry environment. Learning in the classroom is important, and you will engage in lots of classroom discussion, practice and be involved in demonstrations and simulations before you are ready for your work placement – but gaining practical experience during your work placement hours provides you with the opportunity to put your new-found knowledge into practice and provides you with an appropriate environment to be assessed in. It also provides you with opportunities to observe qualified and experienced community services workers and allows you to learn while under the close supervision and guidance of a workplace supervisor and mentor.
You will not be paid for your work placement as it forms part of your training and assessment for this qualification.
Responsibilities
You are always expected to comply with all of your work placement’s policies and procedures for their staff members and follow your supervisor’s instructions. You will receive the required information about working hours, dress requirements and specific guidelines from your work placement before you begin and will sign a work placement agreement prior to starting. If
you’re unsure of anything then speak to your trainer/assessor and ask questions when the placement arrangements are being made. You may undertake more than one placement at a different facility – this will all be arranged with your trainer/assessor and made clear to you during this time.
Your work placement supervisor will arrange an induction for you where the expectations will be outlined and the limitations of what you are able to do while you are at your work placement.
Evidence collection
In this section, the details of the evidence you need to collect are outlined along with instructions about what you need to do.
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ICON KEY |
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Assessor: this icon indicates that the assessor needs to observe this at the workplace visit or will be asking the student questions directly. |
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Student: this icon indicates that the student needs to complete this section. |
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Supervisor: this icon indicates that the supervisor needs to do something. |
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Attach: this icon indicates that you need to attach something as evidence to support what you have written. |
There are five parts to this portfolio document:
· Section 1 – Preparation
· Section 2 – Gathering and analysing information
· Section 3 – Monitoring
· Section 4 – Supervisor report
· Section 5 – Personal reflection.
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Note to work placement supervisor: When you see this icon, action is required on your part. Read the student’s account of events and make a comment to confirm the truthfulness and accuracy as a form of evidence collection for the assessor. Please make sure the student is suitably supervised and that they have permission from everyone involved to engage with the client. This may include the person directly or may require permission from their family member, carer or advocate. |
Section 1: Preparation
In this section, you will describe the steps that you undertook in preparation to work with each person.
(
CHC52015
Diploma
of
Community
Services
)
(
Portfolio
–
CHCDEV002
Analyse
impacts
of
sociological
factors on
clients
in
community
work
and
services
|
Page
13
of
41
V1.0:
January
2022,
Approved:
QAC
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4535
2
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C
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0368
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Comment on and endorse Section 1. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
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Person 2 |
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Name of work placement: |
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Name of supervisor: |
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Person 2 identifier: |
Age: |
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Write a summary of this person with details such as age, background, the type of services and support that they access with your organisation. |
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Comment on and endorse Section 1. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
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Person 3 |
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Name of work placement: |
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Name of supervisor: |
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Person 3 identifier: |
Age: |
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Write a summary of this person with details such as age, background, the type of services and support that they access with your organisation. |
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Comment on and endorse Section 1. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
Section 2: Gathering and analysing information
In this section, you will describe the strategies which you used and the activities which you undertook to examine, identify and analyse the socio-cultural information and impacts for each person who you worked with. Describe each activity and detail what you did and the strategies that you used. You will also be asked to attach evidence and examples have been provided.
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Gathering and analysing information – activities: Person 1 |
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Activity |
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What happened? Provide detailed information. |
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Attach evidence |
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Comment and endorse each page. |
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Gather information relating to the social and cultural issues impacting this person, their family and their community |
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For example: · Intake forms · Research undertaken · Notes · Assessment forms |
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· Relevant policies and procedures · Information gathered |
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Use available information to identify and analyse social and cultural factors impacting on this person |
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For example: · Report/results of analysis · Summary of analysis · Case management plan · Individual plan |
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Clarify the current health and wellbeing and associated support needs for this person with consideration to the social |
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For example: · Documentation · Correspondence |
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and cultural factors impacting them. |
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· Information supplied · Notes · Case management plan · Relevant policies and procedures |
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Make decisions informed by the person’s socio- cultural factors in relation to specific work to be undertaken and/or services to be provided. Describe the decisions that you made and how they were informed by the person’s socio-cultural factors and impacts. Describe the process that |
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For example: · Case plan · Advocacy plan/report · Documentation · Correspondence · Information supplied to person · Notes |
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you used to work collaboratively with the person to advise, refer or provide them with access to services or support based on those decisions. |
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· Relevant policies and procedures |
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Comment and endorse Section 2. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
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Gathering and analysing information – activities: Person 2 |
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Activity |
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What happened? Provide detailed information. |
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Attach evidence |
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Comment and endorse each page. |
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Gather information relating to the social and cultural issues impacting this person, their family and their community |
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For example: · Intake forms · Research undertaken · Notes · Assessment forms · Relevant policies and procedures · Information gathered |
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Use available information to identify and analyse social and cultural factors impacting on this person |
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For example: · Report/results of analysis |
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(
CHC52015
Diploma
of
Community
Services
)
(
Portfolio
–
CHCDEV002
Analyse
impacts
of
sociological
factors on
clients
in
community
work
and
services
|
Page
17
of
41
V1.0:
January
2022,
Approved:
QAC
I
n
t
e
r
na
t
i
o
n
a
l
C
o
ll
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of
T
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ng
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:
4535
2
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C
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:
0368
3
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)
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· Summary of analysis · Case management plan · Individual plan |
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Clarify the current health and wellbeing and associated support needs for this person with consideration to the social and cultural factors impacting them. |
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For example: · Documentation · Correspondence · Information supplied · Notes · Case management plan · Relevant policies and procedures |
|
(
CHC52015
Diploma
of
Community
Services
)
(
Portfolio
–
CHCDEV002
Analyse
impacts
of
sociological
factors on
clients
in
community
work
and
services
|
Page
22
of
41
V1.0:
January
2022,
Approved:
QAC
I
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r
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a
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Make decisions informed by the person’s socio- cultural factors in relation to specific work to be undertaken and/or services to be provided. Describe the decisions that you made and how they were informed by the person’s socio-cultural factors and impacts. Describe the process that you used to work collaboratively with the person to advise, refer or provide them with access to services or support based on those decisions. |
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For example: · Case plan · Advocacy plan/report · Documentation · Correspondence · Information supplied to person · Notes · Relevant policies and procedures |
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Comment and endorse Section 2. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
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Gathering and analysing information – activities: Person 3 |
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Activity |
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What happened? Provide detailed information. |
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Attach evidence |
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Comment and endorse each page. |
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Gather information relating to the social and cultural issues impacting this person, their family and their community |
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For example: · Intake forms · Research undertaken · Notes · Assessment forms · Relevant policies and procedures · Information gathered |
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Use available information to identify and analyse |
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For example: |
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social and cultural factors impacting on this person |
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· Report/results of analysis · Summary of analysis · Case management plan · Individual plan |
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Clarify the current health and wellbeing and associated support needs for this person with consideration to the social and cultural factors impacting them. |
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For example: · Documentation · Correspondence · Information supplied · Notes · Case management plan |
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· Relevant policies and procedures |
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Make decisions informed by the person’s socio- cultural factors in relation to specific work to be undertaken and/or services to be provided. Describe the decisions that you made and how they were informed by the person’s socio-cultural factors and impacts. Describe the process that you used to work collaboratively with the person to advise, refer or provide them with access |
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For example: · Case plan · Advocacy plan/report · Documentation · Correspondence · Information supplied to person · Notes · Relevant policies and procedures |
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to services or support based on those decisions. |
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Comment and endorse Section 2. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
Section 3 : Monitoring
In this section, you will describe the strategies which you used and the activities which you undertook to monitor the services provided to the people you worked with. You will also describe the processes that you used to review the effectiveness of your work and the changes that you made to better address socio-cultural issues. Describe each activity and detail what you did and the strategies that you used. You will also be asked to attach evidence and examples of suitable evidence have been provided.
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Monitoring: Person 1 |
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Activity |
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What happened? Provide detailed information. |
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Attach evidence |
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Comment and endorse each page. |
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Monitor the impact of the work undertaken and/or the services provided to this person. Describe the outcomes of the monitoring process. This monitoring should be undertaken in line with the |
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For example: · Formal feedback · Informal feedback · Reports from service providers · Case notes |
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scope of your role and your organisation’s policies and procedures. |
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· Relevant policies and procedures · Correspondence |
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Review the effectiveness of the work undertaken and/or the services provided to this person in relation to their identified social and cultural factors and impacts. This monitoring should be undertaken in line with the scope of your role and your organisation’s policies and procedures. |
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For example: · Formal feedback · Informal feedback · Reports from service providers · Case notes · Relevant policies and procedures · Correspondence · Assessment reports |
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If required, revise aspects of the work undertaken and/or services provided to this person to better address their social and cultural issues and to enhance their outcomes. Describe the decisions that you made and how they were informed by the monitoring and feedback processes. Describe how you worked collaboratively with the person to revise aspects of their services and support and how the revisions made would enhance their outcomes. |
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For example: · Documentation · Correspondence · Information supplied · Notes · Case management plan · Relevant policies and procedures |
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Comment and endorse Section 3. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
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Monitoring: Person 2 |
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Activity |
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What happened? Provide detailed information. |
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Attach evidence |
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Comment and endorse each page. |
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Monitor the impact of the work undertaken and/or the services provided to this person. Describe the outcomes of the monitoring process. This monitoring should be undertaken in line with the scope of your role and your organisation’s policies and procedures. |
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For example: · Formal feedback · Informal feedback · Reports from service providers · Case notes · Relevant policies and procedures · Correspondence |
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Review the effectiveness of the work undertaken and/or the services provided to this person in relation to their identified social and cultural factors and impacts. This monitoring should be undertaken in line with the scope of your role and your organisation’s policies and procedures. |
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For example: · Formal feedback · Informal feedback · Reports from service providers · Case notes · Relevant policies and procedures · Correspondence · Assessment reports |
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If required, revise aspects of the work undertaken and/or services provided to this person to better address their social and |
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For example: · Documentation · Correspondence · Information supplied |
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cultural issues and to enhance their outcomes. Describe the decisions that you made and how they were informed by the monitoring and feedback processes. Describe how you worked collaboratively with the person to revise aspects of their services and support and how the revisions made would enhance their outcomes. |
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· Notes · Case management plan · Relevant policies and procedures |
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Comment and endorse Section 3. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
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Monitoring: Person 3 |
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Activity |
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What happened? Provide detailed information. |
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Attach evidence |
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Comment and endorse each page. |
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Monitor the impact of the work undertaken and/or the services provided to this person. Describe the outcomes of the monitoring process. This monitoring should be undertaken in line with the scope of your role and your organisation’s policies and procedures. |
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For example: · Formal feedback · Informal feedback · Reports from service providers · Case notes · Relevant policies and procedures · Correspondence |
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Review the effectiveness of the work undertaken |
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For example: |
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and/or the services provided to this person in relation to their identified social and cultural factors and impacts. This monitoring should be undertaken in line with the scope of your role and your organisation’s policies and procedures. |
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· Formal feedback · Informal feedback · Reports from service providers · Case notes · Relevant policies and procedures · Correspondence · Assessment reports |
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If required, revise aspects of the work undertaken and/or services provided to this person to better address their social and cultural issues and to enhance their outcomes. |
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For example: · Documentation · Correspondence · Information supplied · Notes |
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Describe the decisions that you made and how they were informed by the monitoring and feedback processes. Describe how you worked collaboratively with the person to revise aspects of their services and support and how the revisions made would enhance their outcomes. |
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· Case management plan · Relevant policies and procedures |
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Comment and endorse Section 3. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
Section 4 : Supervisor report
Your supervisor needs to complete this section once all of the tasks have been completed and they have endorsed sections 1, 2 and 3.
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Supervisor report |
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The information provided by the student in their reflective journal is an accurate reflection of their actions. |
· Yes ☐ No |
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During the activities described in their reflective journal, the student: |
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· worked within the organisation’s policies and procedures |
· Yes ☐ No |
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· worked to a satisfactory level in line with their assigned roles and responsibilities |
· Yes ☐ No |
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· used effective oral communication and positive, respectful and inclusive language |
· Yes ☐ No |
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· used a supportive and person-centred approach |
· Yes ☐ No |
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· demonstrated ethical and legal consideration, e.g. duty of care, human rights, privacy, confidentiality and disclosure |
· Yes ☐ No |
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· advised, referred or provided at least three people with access to services based on socio-cultural information gathered |
· Yes ☐ No |
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· monitored and reviewed the effectiveness of the services provided (within their scope of practice) |
· Yes ☐ No |
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· where necessary, revised the work and/or services provided to enhance outcomes and better address social and cultural issues |
· Yes ☐ No |
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· reported to me when they were unsure of something or if something was beyond their abilities or role |
· Yes ☐ No |
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· completed, maintained and stored documentation and reports according to the organisation’s policy and protocols |
· Yes ☐ No |
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Provide the details of three examples where the student advised, referred or provided access to services based on socio- cultural information gathered. |
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Do you have any feedback for the student? |
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The student has permission to submit the information contained within the portfolio for the purposes of assessment. |
· Yes ☐ No |
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Tick one only: |
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The student has permission to submit workplace documentation to support their portfolio. |
· Yes ☐ No |
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The student does not have permission to submit workplace documentation – the assessor can view these files on site. |
· Yes ☐ No |
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Full name: |
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Position: |
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Contact details: |
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Signature: |
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Date: |
Section 5 : Personal reflection
In this section, you will reflect on your work placement.
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Personal reflection |
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Describe two things that you feel that you did particularly well when providing support to people based on their socio- cultural needs. |
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Describe two things that you think you could do better next time. How will you apply this learning to your practice in future? |
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Add any other reflections you might have about your experiences in regard to this unit. |
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Don’t forget to attach your supporting evidence and any additional documentation for your portfolio. Make sure to deidentify these documents. |
