Age Care certIV

STUDENT ASSESSMENT BOOKLET

CHCCCS011 Meet Personal Support Needs Student Name: ___________________________

Suite 203, 11-15 Deane Street Burwood, NSW, 2134

Email: [email protected]

RTO Code: 45342

© 2020 Advance College

Advance College is a trading name of Australian Newtown College, RTO 45342.

Cover image © Bigstock www.bigstock.com

RECORD OF ASSESSMENT OUTCOMES: CHCCCS011

This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for the unit CHCCCS011 Meet personal support needs.

The table below shows all the assessment requirements for this unit. Once a student has satisfactorily completed all requirements related to the unit, they can be given a Final Assessment Result of ‘Competent’. A number of spaces have been provided to record multiple attempts. Final Assessment Results should only be recorded once all tasks have been attempted.

Assessment requirements/tasks	Task Outcome
	Satisfactory (S) Not satisfactory (NS)	Date	Assessor initials
1. Written questions
2. Role plays
3. Observation tasks
4. Supervisor report
Final Assessment Results	Result (C/NYC)	Date
CHCCCS011 Meet personal support needs
Student name:
Assessor name:
Assessor signature:	Date: / /

ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment of CHCCCS011 Meet personal support needs.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 3 assessment tasks. You are required to complete all tasks to demonstrate competency in this unit.

Assessment Task	About this task
Assessment Task 1: Written questions	You must correctly answer all the questions to show that you understand the knowledge required of this unit.
Assessment Task 2: Role plays	You are to do this task in your workplace. You will be observed: · transferring a person in and out of a vehicle · transferring a client from a bed to a chair · using a hoist in a falls recovery situation.
Assessment Task 3: Observation task	You are to be observed in your workplace supporting at least two clients with a variety of personal care needs.

Supporting resources

You may like to look at the following websites, books and documents for more information about the topics related to this unit:

· Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.

· Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Prerequisite

The prerequisite for this unit is NIL.

PERFORMANCE EVIDENCE

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

safely supported at least 2 individuals by performing the activities outlined in the performance criteria of this unit. This includes following support requirements of an established individualised plan and supporting each of the following activities:

· bed bathing

· dressing, undressing and grooming

· eating and drinking using appropriate feeding techniques

· oral hygiene

· shaving

· showering

· toileting and the use of continence aids

· using aids and equipment including devices used by the person

performed the following hazardous manual handling scenarios at least once:

· transferring a person between bed and chair

· transferring a person in and out of car

· falls recovering

KNOWLEDGE EVIDENCE

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

different contexts for provision of personal support and impacts on the way services are provided

role and responsibilities of the personal support providers and workers

concepts of enablement and re-ablement

legal and ethical requirements related to the provision of personal support, and how these are applied in an organisation and individual practice:

· privacy, confidentiality and disclosure

· duty of care

· work health and safety, including manual handling

basics of:

· body hygiene

· grooming

· oral hygiene

· human body system

personal safety and security risks associated with provision of personal support and strategies to minimise those risks

features, functions and safe use of equipment and aids used in provision of personal support and devices used by the person including the importance of adjusting equipment and aids to the needs of the individual

techniques for completing physical support routines

infection control procedures

organisational reporting technologies

For all documentation on the performance criteria and assessment requirements of the unit CHCCCS011 Meet personal support needs, please refer to the training.gov.au website with this link: https://training.gov.au/Training/Details/CHCCCS011.

ASSESSMENT TASK COVER SHEET

Students: Please fill out this cover sheet clearly and accurately for this task.

Student Name
Assessor Name
Unit: CHCCCS011 Meet personal support needs
Assessment Details
Assessment Type	Written/Oral questions Role play Observation tasks
Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?	Yes	No
Do you understand the requirements of this assessment?	Yes	No
Do you agree to the way in which you are being assessed?	Yes	No
Do you have any special needs or considerations to be made for this assessment? If yes, what are they? …………………………… ………………………… ………………… ……… … … .………………………………………….	Yes	No
Do you understand your rights to appeal the decisions made in an assessment?	Yes	No
None of this work has been completed by any other person.	Yes	No
I have not cheated or plagiarised the work or colluded with any other student/s.	Yes	No
I have correctly referenced all resources and reference texts to complete these assessment tasks.	Yes	No
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.	Yes	No

STUDENT DECLARATION

I, , certify that the statements I have attested above have been made in a good faith, are true and correct. To the best of my knowledge and belief, these tasks are my own work.

Student Signature: …………………………… Date: ............... /................./...................................

ASSESSMENT TASK COVER SHEET – Attempt 1

Result

Satisfactory (S)

Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3)

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – Attempt 2

Re-assessment Result

Satisfactory (S)

Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3)

Assessor signature: Date:

ASSESSMENT TASK COVER SHEET – Attempt 3
Re-assessment Result	Satisfactory (S)	Not Yet Satisfactory (NYS)

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3)

Assessor signature: Date:

ASSESSOR DECLARATION

I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have observed the student demonstrate unit outcomes through consistent and repeated application of skills and knowledge over a period of time and provided appropriate feedback. Signature: ________________________ Date: ______/_______/______________

STUDENT FEEDBACK AND ASSESSMENT APPEALS

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

I have received my assessment result and I am satisfied with the given feedback for this assessment.

I am not satisfied about my result and I would like to appeal regarding my result.

Student Signature: …………………………… Date: ......... /.........../..................

ASSESSMENT TASK 1: WRITTEN QUESTIONS

Task summary: · This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required. · You must answer all questions correctly. · Write your answers in the space provided. · If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering. · You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it.

What do I need in order to complete this assessment?

· Access to textbooks and other learning materials.

· Access to a computer and the Internet (if you prefer to type your answers).

When do I do this task?

· You will do this task in your own time.

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

Question 1

a) What is the purpose of a job description for a personal support provider?

b) A work colleague has asked you to do something that it outside the training you have done. What would you do?

What are three workplace health and safety responsibilities of an employer in relation to manual handling?

c) What does duty of care mean?

Question 2

What rights do clients have to privacy and confidentiality?

Question 3

Geraldine trips over a bucket that has been left in the corridor. Luckily she is not hurt. Geraldine’s carer removes the bucket and puts it back in the cleaner’s room.

1. What should you do to report the incident (both verbally and in writing)?

How to report verbally:

How to report in writing:

e) Why is it important to report this incident given that Geraldine is unhurt?

Upon investigation, it is found that the new cleaner left the bucket in the corridor. He is called to the supervisor’s office and told that his work practices were unsafe – Geraldine could have been seriously hurt. Geraldine’s carer informs her that the cleaner has been spoken to and he will probably get fired if he ever does it again.

f) Did the carer act appropriately? Explain your answer.

Question 4

In your work you will be required to use the computer to complete reports and access information. What are two safety considerations you must use when using computers?

Safety consideration 1:
Safety consideration 2:

Question 5

Elsie has dementia. She is a resident in a high-care nursing home. She needs significant help with personal care, including showering, grooming, dressing, feeding, toileting and transferring. Damien is a young man with MS. He has sound cognitive ability but is dependent on his wife for assistance with all activities of daily living. His wife needs to go to hospital so she has arranged for home nursing while she is unable to look after Damien. Damien will tell the carers what he requires and how he likes things to be done. Jessie cares for her mother, Maria, who lives next door to her. Maria is frail but has full cognitive function and is able to undertake most activities of daily living without assistance. Jessie is having a baby in four weeks’ time. Jessie has arranged for her mother to go into respite care for a month after the baby is born so she has some time to recover from the birth and get used to her role as a mother. She is relieved that Maria will be safe and have meals cooked for her.

In approximately 100 words, describe the differences between the giving of personal care for each of these situations.

Is it a ‘one-size fits all’ approach, or is care planned for the individual needs of each client?

Question 6

Molly is feeling a bit down today. She is feeling old and tired. You spend time with her doing her hair and helping her to put on a bit of makeup. She then asks if you would do her nails for her. When you have finished, she looks in the mirror and smiles.

a) How has this helped Molly’s health and wellbeing? Give 2 reasons.

b) What 3 types of activities can you assist a client with to ensure they maintain good body hygiene? Why is maintaining good body hygiene important?

c) What 3 types of activities can you assist a client with to ensure they maintain a good grooming routine?

Question 7

Why is it important to wash from front to back when cleaning the perineal area?

Question 8

Geda has dementia. She is able to brush her own teeth, but forgets when they need to be cleaned and often forgets the process she needs to follow.

1. What support would you give Geda to clean her teeth?

h) Why is it important for Geda to clean her teeth regularly?

Question 9

1. Lisa has sickness and diarrhoea. Which is the major body system involved?

1. Gerald has bad eczema. Which is the major body system involved?

1. Marion has suffered a heart attack. Which is the major body system involved?

1. Martin has Parkinson’s disease. Which is the major body system involved?

Question 10

Barry is in his 50s. He has had a stroke, which has affected his right side and restricted his movement. He cannot use his right hand to grip. He can walk with a stick. His wife left him last year – she used to do all the cooking. Barry is depressed and feels he can’t do anything for himself. His daughter tries to persuade him to do things for himself more. He has personal care to get him up in the morning, shower him and get him a cup of tea. He has meals on wheels which he hates but is not able to make food for himself, or even a cup of tea. Barry’s care has been reviewed and the occupational therapist visits Barry in the home and suggests she works with him to improve his ability to do his activities of daily living. She arranges a microwave for him and shows him how to use it. She also arranges a tipper for the kettle so that he does not need to grip it. The OT builds up his experience with the kettle and the microwave. As he gains confidence with this he also learns how to make simple dishes on the stove. A nutritionist visits to provide advice to Barry about the importance of good nutrition. A friend visits after a month and is surprised when Barry dishes up sausages and mash and a big fresh salad for lunch washed down with a mug of tea. He notices that Barry seems a lot less depressed.

1. How has this reablement approach assisted Barry with his health and wellbeing?

n) What may have been the consequence if Barry had continued in the way that he was?

Question 11

Gemma removes her gloves after dressing a client’s wound. She does not wash her hands because her hands were protected from infection by the sterile gloves.

a) Is this correct infection control procedure? Explain your answer.

b) What is the correct 7 step hand washing and infection control procedure for hand hygiene when helping clients with personal support needs?

Question 12

Why is it important to adjust each equipment aid used to the needs of each client?

Question 13

List 2 personal safety or security risks that are associated with providing personal support to clients. For each risk identified, outline how you would prevent the risk from occurring.

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Question 14

For the 4 listed equipment aids, outline the features, functions and safe use.

Equipment / Aid	Features	Functions	Safe Use
Toileting / Shower Chair
Hoist
Wheelchairs
Walkers

Question 15

Outline the techniques and procedures you would use when completing the below physical support routines

Physical Support Routine	Technique	Physical Support Routine	Technique
Transfer into a car		Bed bathing
Transfer out of a car		Dressing, undressing
Transferring between a bed and chair		Showering
Falls Recovering using a hoist		Toileting

What do I need to hand in for this task?	Have I completed this?
Your answers to each question

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ASSESSMENT TASK 2: ROLE PLAY
	Task summary: You will need to do this task in your workplace. The task has three parts: · Part 1: Transfer person in and out of a vehicle · Part 2: Transfer client from bed to chair · Part 3: Falls recovery using hoist.
Part 1: Transfer person in and out of a vehicle

What do I need in order to complete Part 1 of this assessment?

· Access to a vehicle

· A person to play the role of the client – this may be a colleague or a real client (however, if a real client is to participate, you must obtain permission from the client and also your supervisor to proceed)

· A walking aid (wheeled walker)

· Client’s possessions (a purse and some papers)

· Workplace procedure for transferring clients.

When do I do Part 1 of this assessment?

· You will do this task during your assessor’s visit to your workplace.

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

Your client

Your client, who is elderly and frail, is on the way to their doctor’s appointment. They will be role played by one of your colleagues, your assessor will play the role of the supervisor.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you need to provide if you are unsure.

Following the observation task you must answer additional verbal questions outlined in the table below:

CHCCCS011 Meet Personal Support Needs - II

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Assessment Task 3: Role play 1 – Transfer person in and out of a vehicle (Assessor to complete)
Your assessor will be looking to see that you:	Comments	Attempt 1 Yes/No Date:	Attempt 2 Yes/No Date:	Attempt 3 Yes/No Date:
Check the client’s individual needs and confirm their needs for assistance?
Identify if there are any requirements outside scope of role and seek support from relevant people where required.
Identify risks to themselves and their client and confirm with a supervisor?
Put steps in place to reduce risks identified?
Assess the client’s ability to participate in the process?
Prepare for the task correctly:
Provide support in line with client preferences?
Communicate with the client throughout the process to let them know what was happening and give them instructions if needed?
Follow procedure to transfer the client into the vehicle?
Settle the client into the vehicle so they were comfortable and were safe to travel
Follow procedures to transfer the client out of the vehicle?
Ask the student the following questions (note the answers in the comments box):
What risks were involved in transferring the client? Think about both risks to the client and to yourself.
What did you do to reduce these risks?
What physical and sensory needs did the person have?
What difference did these physical and sensory needs make to how you performed the task?
How much was the client able to participate? How did you encourage their participation?
What would you have done if the client told you they were was feeling dizzy when they got out of the vehicle?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments for this task below.

Part 2: Transfer person between a bed and a chair

What do I need in order to complete Part 2 of this assessment?

· A bed

· A chair

· Cushions and a knee rug

· A person to play the role of the client

· Workplace procedure for transferring clients.

When do I do Part 2 of this assessment?

· You will do this task during your assessor’s visit to your workplace service.

· Write in the date of your assessor’s workplace visit:

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

Your client

Your client, who is elderly and frail, needs to be transferred between the bed and chair.

The role of the client will be played by one of your colleagues or your assessor.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you will need to provide if you are unsure.

Your assessor will be looking to see that you:

Identify the client’s individual needs and confirm their needs for assistance

Identify risks to yourself and the client

Put steps in place to reduce risks identified

Assess the client’s ability to participate in the process

Prepare for the task in line with client preferences.

Communicate with the client throughout the process?

Follow procedure to transfer the client from the bed to the chair

Follow procedure to transfer the client from the bed to the chair

Following the observation task you must answer additional verbal questions outlined in the table below:

Assessment Task 3: Role play 2 – Transfer person between a bed and a chair (Assessor TO Complete)
Your assessor will be looking to see that you:	Comments	Attempt 1 Yes/No Date:	Attempt 2 Yes/No Date:	Attempt 3 Yes/No Date:
Identify the client’s individual needs and confirm their needs for assistance
Identify if there are any requirements outside scope of role and seek support from relevant people where required.
Identify risks to themselves and their client and confirm with a supervisor
Put steps in place to reduce risks identified
Assess the client’s ability to participate in the process
Prepare for the task correctly
Talk with the client to find out their preferences for support
Communicate with the client throughout the process
Follow the correct procedure to transfer the client from the bed to the chair
Ask the student the following questions (note the answers in the comments box):
What risks were involved in transferring the client? Think about both risks to the client and to yourself.
What did you do to reduce these risks?
What physical and sensory needs did the person have?
What difference did these physical and sensory needs make to how you performed the task?
How much was the client able to participate? How did you encourage their participation?
What would you have done if the client told you they were feeling pain when they were lying in bed?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments for this task below.

Part 3: Recover client from floor using a portable hoist

What do I need in order to complete Part 3 of this assessment?

· Portable hoist suitable for lifting a person from the floor

· Operating instructions/procedures for the hoist being used

· A chair

· A person to play the role of the client

· A person to play the role of the colleague who assists

· Workplace procedure for falls recovery.

When do I do Part 3 of this assessment?

· You will do this task during your assessor’s visit to your workplace service.

· Write in the date of your assessor’s workplace visit:

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

You will need one of your colleagues to play the role of the carer who will help you with the client.

Your client

Your client, who is frail and has dementia, has fallen.

You and your colleague will need to lift the client using a portable hoist and help them into a chair.

The role of the client will be played by one of your colleagues and the assessor will act as a supervisor if the task requires you to interact with a supervisor at any stage.

Your assessor will provide you with information about the physical and sensory needs of your client. Ask questions to confirm the assistance that you will need to provide if you are unsure.

Following the observation task you must answer additional verbal questions outlined in the table below:

Assessment Task 3: Role play 3 – Recover client from floor using a portable hoist (Assessor to Complete)
Your assessor will be looking to see that you:	Comments	Attempt 1 Yes/No Date:	Attempt 2 Yes/No Date:	Attempt 3 Yes/No Date:
Did the student identify the client’s individual needs and confirm their needs for assistance?
Identify if there are any requirements outside scope of role and seek support from relevant people where required.
Identify risks to themselves and their client and confirm with a supervisor
Put steps in place to reduce risks identified?
Assess the client’s ability to participate in the process?
Prepare for the task correctly
Communicate with the client throughout the process
Follow workplace procedures and hoist instructions to lift the client safely?
Correctly settle the client into their chair
Ask the student the following questions:
What risks were involved in recovering the client? Think about both risks to the client and to yourself and your partner.
What did you do to reduce these risks?
What physical and sensory needs did the person have?
What difference did these physical and sensory needs make to how you performed the task?
How much was the client able to participate? How did you encourage their participation?
What would you have done if the client became frightened during the transfer?
Show me the workplace documentation that you would complete following this client’s fall and recovery?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments for this task below.

ASSESSMENT TASK 3: OBSERVATION TASKS

Task Summary: You are to support at least two clients in your workplace with a range of personal care needs.

What do I need in order to complete this assessment?

· Access to at least two clients

· Approval from each client and your supervisor to undertake personal care activities

· Personal care aids, supplies and equipment specific to the activities being undertaken

· Access to a qualified aged care worker (for example, your supervisor)

· Journal (see end of this task)

When do I do this task?

· You will do this task during your assessor’s visit to your workplace service.

What do I need to hand in?

· Completed journal (if alternative arrangements need to be made) that has been signed by a supervisor to confirm that it is a true and accurate reflection of the work you completed with the client.

· Supervisor Confirmation Report.

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, or receives feedback from your supervisor that you did not show appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

Instructions:

For this task you need to provide personal care support for at least two clients in your workplace, as set out in their individualised care plans.

Each of the following tasks must be demonstrated at least once during the care that you provide:

· Bed bathing

· Showering

· Oral hygiene

· Grooming

· Shaving

· Dressing and undressing

· Eating and drinking

· Using aids and equipment – such as hoists, wheelchairs, walkers, lift chairs, motorised beds, crutches,

· Toileting and/or use of continence aids.

Note: You do not have to do each task twice – for example, you might bed-bath client 1 and shower client 2.

Your assessor will observe you providing at least one personal care routine with each client. If you do not cover all of the remaining tasks in each routine, the remaining will be documented in your journal. You need to ensure that you

Note: you will need to obtain permission from your clients and your workplace supervisor for your assessor to observe you doing these activities. See ‘Alternative arrangements’ below for further information.

A qualified care worker (for example, your supervisor) must supervise your provision of care services and confirm the tasks to be performed by completing the checklist at the end of this task.

Make sure you give this checklist to them before you start.

Alternative arrangements: In some cases it may not be possible for your assessor to observe all of these personal care needs, either due to privacy issues or due to the care not being needed by the client during your assessor’s workplace visit. Your assessor will ask you to explain, in detail, each of the procedures related to the tasks they did not observe during their workplace visit. You must record in the journal at the end of this task any personal support activity provided that was not observed by your assessor during their visit and observation. You must provide a detailed account of what you did, the steps you took, how you communicated with the client and how you made them feel at ease during the process. You need to ensure that your journal outlines and covers all the points listed in the “Your assessor will be looking to see that you” box below. If you require additional room attach additional pages to this booklet, ensure that you clearly identify your name and which personal care routine it relates to. Your journal must be signed off and dated by your supervisor to confirm it is an accurate record of what happened.

Your assessor will be looking to see that you:

Correctly undertake each personal care support activity.

Check and confirm each client’s individual care plan to work out their needs. Make sure you are able to do the tasks.

Respond respectfully and appropriately to each client’s needs including cultural needs.

Introduce yourself to each client on your arrival and talk to them about the personal care task you will be helping them with.

Make sure your clients are comfortable with the process before you start.

Protect each client’s privacy and dignity.

Assess the environment and the task to be performed for health and safety risks.

Talk to your supervisor about any risks you identify and what to do about them.

Gather all equipment and aids you will need to do the task. Make adjustments as necessary.

Communicate appropriately with each client during the activity.

Use correct infection control techniques.

Use correct manual handling techniques.

Talk to your supervisor about any issues you had with providing support and the impact that providing support can have on clients.

Complete all required documentation.

Store documentation in line with your workplace’s procedures.

What do I need to hand in for this task?	Have I completed this?
Your journal (if applicable) and any additional pages

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Note to student: complete the journal ONLY if your assessor is unable to observe you undertake any of the personal care activities. You should not complete this section until after you have been assessed directly first.

Assessment Task 3: Client 1 - Workplace observations (Assessor to Complete)
Your assessor will be looking to see that you can	Comments	Attempt 1 Yes/No Date:	Attempt 2 Yes/No Date:	Attempt 3 Yes/No Date:
Did the student undertake each personal care activity correctly following the correct techniques and policies and procedures?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
Prior to assisting clients with each of the following tasks, did the student check and confirm each client’s individual care plan to work out their needs? Did the student make sure they could to do the tasks?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student respond respectfully and appropriately to each client’s needs including cultural needs?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student introduce themselves to each client on their arrival and talk to them about the personal care task they were going to help them with?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student ensure their clients were comfortable with the process before they started?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student protect each client’s privacy and dignity during care activities?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student assess the environment and the task to be performed for health and safety risks?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student talk to their supervisor about any risks identified and what to do about them?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student gather all equipment and aids needed to do the task? Did they adjust as necessary?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student communicate appropriately with each client during the activity?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student use correct infection control techniques?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student use correct manual handling techniques?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student talk to their supervisor about any issues they had when providing support and the impact that providing support can have on clients?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student complete all required documentation correctly?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student store documentation in line with the workplace’s procedures?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
Student questioning (this is only required to be completed if the assessor is unable to observe any personal care activities):
Did the student answer your questions correctly and demonstrate knowledge of the steps involved in the personal care tasks completed?

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Assessment Task 4: Client 2 - Workplace observations (Assessor to Complete)
Your assessor will be looking to see that you can	Comments	Attempt 1 Yes/No Date:	Attempt 2 Yes/No Date:	Attempt 3 Yes/No Date:
Did the student undertake each personal care activity correctly following the correct techniques and policies and procedures?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
Prior to assisting clients with each of the following tasks, did the student check and confirm each client’s individual care plan to work out their needs? Did the student make sure they could to do the tasks?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student respond respectfully and appropriately to each client’s needs including cultural needs?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student introduce themselves to each client on their arrival and talk to them about the personal care task they were going to help them with?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student ensure their clients were comfortable with the process before they started?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student protect each client’s privacy and dignity during care activities?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student assess the environment and the task to be performed for health and safety risks?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student talk to their supervisor about any risks identified and what to do about them?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student gather all equipment and aids needed to do the task? Did they adjust as necessary?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student communicate appropriately with each client during the activity?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student use correct infection control techniques?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student use correct manual handling techniques?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student talk to their supervisor about any issues they had when providing support and the impact that providing support can have on clients?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student complete all required documentation correctly?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
When assisting clients with each of the following tasks, did the student store documentation in line with the workplace’s procedures?
Bed bathing Showering Assisting with oral hygiene Grooming Shaving	Dressing and undressing Eating and drinking Using aids and equipment Toileting or assisting with incontinence aids
Student questioning (this is only required to be completed if the assessor is unable to observe any personal care activities):
Did the student answer your questions correctly and demonstrate knowledge of the steps involved in the personal care tasks completed?
Student journal (this is only required to be completed if the assessor is unable to observe any personal care activities):
Did the student’s workplace supervisor sign off on the journal to confirm that the journal was an accurate reflection of the student’s workplace activities?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments for this task below.

Journal – Assessment Task 4
In the correct row, write down how you provided the care to your client/s You must provide a detailed account of what you did, the steps you took, how you communicated with the client and made them feel at ease during the process.	Date	Which client did you provide this care for? (Refer to clients as ‘Client 1’, ‘Client 2’ etc.)
Bed bathing
Showering
Oral hygiene
Grooming
Shaving
Dressing and undressing
Eating and drinking
Using aids and equipment
Toileting and/or use of continence aids.
SUPERVISOR SIGN OFF
I confirm that the student completed the above personal care activities as detailed above and it is a true and accurate account of the work the student completed and interaction with the client.
Supervisor name:
Supervisor signature:	Date:

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© Advance College