Age Care certIV

The prerequisite for this unit is NIL.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

coordinated the service needs for at least 3 older people requiring varying levels or types of support

the social model of disability

aspects of elder abuse, including:

· indications of neglect or abuse

· emotional impact of abuse

· appropriate management of issues surrounding abuse

manifestations and presentation of common health problems associated with ageing, appropriate actions in response to these problems and when to refer

role and function of various relevant health professionals

relevant community and support services

principles and practices of case management

organisation standards, policies and procedures

For all documentation on the performance criteria and assessment requirements of the unit CHCAGE003 Coordinate services for older people, please refer to the training.gov.au website with this link: https://training.gov.au/Training/Details/CHCAGE003.

Students: Please fill out this cover sheet clearly and accurately for this task.

STUDENT DECLARATION

I, , certify that the statements I have attested above have been made in a good faith, are true and correct. To the best of my knowledge and belief, these tasks are my own work.

Student Signature: …………………………… Date: ............... /................./...................................

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3 to Task 4)

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3 to Task 4)

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 1 to Task 2)

Assessors: Please return this cover sheet to the student with assessment results and feedback.

Assessor signature: Date:

ASSESSOR FEEDBACK (Assessment Task 3 to Task 4)

Assessor signature: Date:

ASSESSOR DECLARATION

STUDENT FEEDBACK AND ASSESSMENT APPEALS

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

I have received my assessment result and I am satisfied with the given feedback for this assessment.

I am not satisfied about my result and I would like to appeal regarding my result.

Student Signature: …………………………… Date: ......... /.........../..................

What do I need in order to complete this assessment?

Access to textbooks and other learning materials.

Access to a computer and the Internet (if you prefer to type your answers).

When do I do this task?

You will do this task in your own time.

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.

Answer the questions that were incorrect verbally.

Instructions to students:

Question 1

In one to two paragraphs, describe how the social model of disability has changed the way in which care is provided to older people in Australia.

Question 2

What are the roles of the following health professionals in relation to elderly patients?

Page 9

July 2020 Version 3.0

CHCAGE003 Coordinate Services for Older People

© Advance College

Question 3

In the table below, list five common health problems associated with ageing. Include the symptoms of these health problems and when referral to services would be appropriate.

Common health problem in the elderly	Common symptoms	When would referral to specialist services be appropriate?	Which services may a person with this health condition be referred to?

CHCAGE003 Coordinate Services for Older People

© Advance College

Page 16

July 2020 Version 3.0

Question 4

Provide a definition of ‘case management’.

Describe the steps involved in a typical case management process.

Question 5

Rebecca has a number of aged related conditions which require her to access a number of different services. She has a case manager who coordinates these services. Rebecca’s conditions include: Arthritis Chronic pain Difficulty walking Isolation No longer able to drive Difficulty dressing and manipulating objects

1. Make a list of services that will assist Rebecca to meet her needs.

Make a list of 10 activities that Rebecca could engage in to make her less isolated.

What are five supports that Rebecca may need to assist her to access these services and activities?

List five ways in which having a case manager will help Rebecca?

Question 6

1. In the table below, list at least three indicators you may observe in a person who is subject to abuse.

Type of abuse	Indicators of abuse
Financial
Sexual
Physical
Psychological / Emotional abuse
Neglect

What are some of the emotional impacts of elder abuse?

Page 20

July 2020 Version 3.0

CHCAGE003 Coordinate Services for Older People

© Advance College

What steps would you take if you suspected a client was being abused?

Page 21

July 2020 Version 3.0

CHCAGE003 Coordinate Services for Older People

© Advance College

ASSESSMENT TASK2: ROLE PLAY

Task Summary: You will participate in a role play and provide support for a family member who cares for an elderly person.

What do I need in order to complete this assessment?

Your assessor will play the role of the family member

Environment set up for a meeting with the family member

When do I do this task?

· You will do this role play during your assessor’s workplace visit.

· There is almost some research that you will need to do in your own time before you do this role play

what do I need to do if I get something wrong?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some feedback and you will need to do the specific task again.

What do I need to submit?

· Copies of any policies and procedures followed and any documentation completed as part of these policies and procedures

Instructions

Jelma has asked to see you to talk about options for support for her father, Alfred. She currently cares for her father in her home. You know Alfred, as he has personal care services provided at home. He has Parkinson’s Disease with dementia, which is worsening. Currently a personal care worker attends her father three times a week to shower and dress him. Jelma provides all other care.

To prepare for this role play you must research services and community groups that can assist families and carers when caring for elderly people.

Bring a list of these services and groups with you to the role play so you can discuss them with Jelma.

Your assessor will play the role of Jelma. You are to meet with Jelma to find out her challenges in caring for her father and provide support by letting her know what services she and her father could access.

[Assessor to Complete]

Your assessor will be looking to see that you:	Comments	Attempt 1 Yes/No Date:	Attempt 2 Yes/No Date:	Attempt 3 Yes/No Date:
Recognise how providing support to an elderly person with complex needs can impact on family members
Recognise and respond appropriately to signs of abuse
Provide appropriate support to Jelma.
Refer the client and Jelma to relevant services
Provide information on the relevant support services
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.

ASSESSMENT TASK 3: WORKPLACE PROJECT 1

Task Summary: You need to fill out the attached template to document the coordination of services for three older people.

What do I need in order to complete this assessment?

Access to three clients requiring coordination of services

Approval from your supervisor to work with each client

Individual development plans for each client

Resources in order to complete your work (such as referral forms, feedback forms, case notes and so on).

When do I do this task?

· You will do task in during your workplace

what do I need to do if I get something wrong?

If your assessor marks any part of template as having insufficient detail, they will give you some feedback and talk to you about resubmission.

Instructions

In this assessment you are required to work with three clients to coordinate services and support activities.

You will need to do the following:

Choose three clients who require coordination of various types and levels of support.

Get approval from your supervisor to work with these clients (see permission note below).

Identify and prioritise your clients’ needs, goals and preferences by accessing their individual development plans and consulting with the clients, their family and your colleagues.

Make a plan for each client to document services and activities to be provided for the coming fortnight. The plan will document each service/activity, time and location, service provider, resources and arrangements

Support the clients to arrange and access services, activities and support agencies.

Monitor if services and support workers can provide the level of services required and take action if services are no longer sufficient or relevant.

You must obtain permission from your supervisor to work with each client.

You will be supervised at all times during your work. Complete the following permission form for each client.

ASSESSMENT TASK 4: COORDINATE SERVICES and support activities

Complete this template for each of the clients that you work with. You must complete each part of the template. As you complete the tasks, ask your supervisor to sign off each entry to indicate that it is a true account and that you followed workplace policies and procedures. Your assessor may ask you questions about your project during a workplace visit. Note: Make sure that you do not disclose any personal information that would identify the client. Do not use names, contact information or any other identifying information.

CLIENT 1
	Comments	Supervisor initials
1. Access the client’s individual development plan (IDP) and consult with client, family and colleagues as appropriate
1. What are the goals of this client?
What needs does this client have for services and support activities?
c) Does the client have any particular preferences that need to be taken into account when coordinating services and support activities?
d) What are three priorities for this client?

1. Make a plan and document at least four services and activities to be provided (an example has been provided for you)
Day	Date	Service or activity	Time	Location	Service provider	Resources required	Arrangements
1	1/12/2015	Podiatrist District nurse	10 am 2pm	Clinic Home visit	Tammy Smith, Podiatrist Jenny Jones	Wheelchair Transport None	Client to be picked up at 9.40am by community service driver to podiatrist. Client to be picked up at 10.30 to be taken home. Jenny has all the information required and has confirmed visit
2
3
4
5
Obtain supervisor’s initials to confirm your fortnightly plan

For each of the services and activities identified, confirm with the service provider that they understand the client’s needs and preferences and confirm their roles and responsibilities (An example has been provided for you)
Name of service or activity	Service provider	How did you confirm that they understood the client’s needs and preferences	Roles and responsibilities of service provider	Supervisor’s initials
Podiatry	Tammy Smith	Phoned Tammy and discussed client’s needs – has been experiencing pain in feet over past week Let them know that client prefers to have a morning appointment rather than afternoon as she likes to nap after lunch	To manage foot problems caused by diabetes and lack of circulation. To provide information about foot care to district nursing service.

CHCAGE003 Coordinate Services for Older People

© Advance College

Page 26

July 2020 Version 3.0

For each of the services and activities identified, list the support that the client will need to arrange and/or access the services, activities and/or support agencies. If you need extra space either add lines electronically to this template or provide an attachment (An example has been provided for you)
Name of service or activity	Service provider	What support will the client need to arrange or access? (an example has been completed for you)	Supervisor’s initials
Podiatry	Tammy Smith	Make appointment on client’s behalf Arrange community services transport to pick up at 9.40am Arrange for home care to provide personal care services early so that she is ready to be picked up at 9.40am Remind client the day before by phone call

How will the effectiveness of each service, activity and support worker/agency be monitored? What action will be taken? (An example has been provided for you)
Name of service or activity	Service provider	How will effectiveness be measured?	What action will be taken if services are found to be ineffective	Supervisor’s initials
Podiatry	Tammy Smith	Feedback from Tammy Consultation with client Feedback from district nurse	District nurse to discuss with podiatrist, client and medical practitioner

CLIENT 2
	Comments	Supervisor initials
1. Access the client’s individual development plan (IDP) and consult with client, family and colleagues as appropriate
1. What are the goals of this client?
What needs does this client have for services and support activities?
f) Does the client have any particular preferences that need to be taken into account when coordinating services and support activities?
g) What are three priorities for this client?

1.

CHCAGE003 Coordinate Services for Older People

© Advance College

Page 32

July 2020 Version 3.0

1. Make a plan and document at least four services and activities to be provided (an example has been provided for you)
Day	Date	Service or activity	Time	Location	Service provider	Resources required	Arrangements
1	1/12/2015	Podiatrist District nurse	10 am 2pm	Clinic Home visit	Tammy Smith, Podiatrist Jenny Jones	Wheelchair Transport None	Client to be picked up at 9.40am by community service driver to podiatrist. Client to be picked up at 10.30 to be taken home. Jenny has all the information required and has confirmed visit
2
3
4
5
Obtain supervisor’s initials to confirm your fortnightly plan

For each of the services and activities identified, confirm with the service provider that they understand the client’s needs and preferences and confirm their roles and responsibilities (An example has been provided for you)
Name of service or activity	Service provider	How did you confirm that they understood the client’s needs and preferences	Roles and responsibilities of service provider	Supervisor’s initials
Podiatry	Tammy Smith	Phoned Tammy and discussed client’s needs – has been experiencing pain in feet over past week Let them know that client prefers to have a morning appointment rather than afternoon as she likes to nap after lunch	To manage foot problems caused by diabetes and lack of circulation. To provide information about foot care to district nursing service.

For each of the services and activities identified, list the support that the client will need to arrange and/or access the services, activities and/or support agencies. If you need extra space either add lines electronically to this template or provide an attachment (An example has been provided for you)
Name of service or activity	Service provider	What support will the client need to arrange or access? (an example has been completed for you)	Supervisor’s initials
Podiatry	Tammy Smith	Make appointment on client’s behalf Arrange community services transport to pick up at 9.40am Arrange for home care to provide personal care services early so that she is ready to be picked up at 9.40am Remind client the day before by phone call

How will the effectiveness of each service, activity and support worker/agency be monitored? What action will be taken? (An example has been provided for you)
Name of service or activity	Service provider	How will effectiveness be measured?	What action will be taken if services are found to be ineffective	Supervisor’s initials
Podiatry	Tammy Smith	Feedback from Tammy Consultation with client Feedback from district nurse	District nurse to discuss with podiatrist, client and medical practitioner

CLIENT 3
	Comments	Supervisor initials
1. Access the client’s individual development plan (IDP) and consult with client, family and colleagues as appropriate
1. What are the goals of this client?
What needs does this client have for services and support activities?
i) Does the client have any particular preferences that need to be taken into account when coordinating services and support activities?
j) What are three priorities for this client?

1. Make a plan and document at least four services and activities to be provided (an example has been provided for you)
Day	Date	Service or activity	Time	Location	Service provider	Resources required	Arrangements
1	1/12/2015	Podiatrist District nurse	10 am 2pm	Clinic Home visit	Tammy Smith, Podiatrist Jenny Jones	Wheelchair Transport None	Client to be picked up at 9.40am by community service driver to podiatrist. Client to be picked up at 10.30 to be taken home. Jenny has all the information required and has confirmed visit
2
3
4
5
Obtain supervisor’s initials to confirm your fortnightly plan

For each of the services and activities identified, confirm with the service provider that they understand the client’s needs and preferences and confirm their roles and responsibilities (An example has been provided for you)
Name of service or activity	Service provider	How did you confirm that they understood the client’s needs and preferences	Roles and responsibilities of service provider	Supervisor’s initials
Podiatry	Tammy Smith	Phoned Tammy and discussed client’s needs – has been experiencing pain in feet over past week Let them know that client prefers to have a morning appointment rather than afternoon as she likes to nap after lunch	To manage foot problems caused by diabetes and lack of circulation. To provide information about foot care to district nursing service.

CHCAGE003 Coordinate Services for Older People

© Advance College

Page 40

July 2020 Version 3.0

For each of the services and activities identified, list the support that the client will need to arrange and/or access the services, activities and/or support agencies. If you need extra space either add lines electronically to this template or provide an attachment (An example has been provided for you)
Name of service or activity	Service provider	What support will the client need to arrange or access? (an example has been completed for you)	Supervisor’s initials
Podiatry	Tammy Smith	Make appointment on client’s behalf Arrange community services transport to pick up at 9.40am Arrange for home care to provide personal care services early so that she is ready to be picked up at 9.40am Remind client the day before by phone call

How will the effectiveness of each service, activity and support worker/agency be monitored? What action will be taken? (An example has been provided for you)
Name of service or activity	Service provider	How will effectiveness be measured?	What action will be taken if services are found to be ineffective	Supervisor’s initials
Podiatry	Tammy Smith	Feedback from Tammy Consultation with client Feedback from district nurse	District nurse to discuss with podiatrist, client and medical practitioner

ASSESSMENT TASK 5: WORKPLACE PROJECT 2

Task summary: Part A: You are to advise service providers how to give feedback on effectiveness of services and activities. Part B: You are to obtain feedback from at least one of the service providers from each of the clients in Assessment Task 4. Part C: You are to obtain feedback from each client in Assessment Task 4. Part D: You are to prepare a report to your supervisor on the feedback for each client and provide recommendations for the Individual Development Plan.

What do I need in order to complete this assessment?

Access to the three clients from Assessment Task 4

Access to obtain feedback from one service provider for each client

Individual development plans for each client

Resources to complete work (such as feedback forms)

Access to relevant organisational policy and procedures

Coordination of services and activities for clients

Obtaining feedback from service providers.

When and where do I need to do this?

You will do this task in your workplace

what do I need to do if I get something wrong?

If your assessor identifies that your documentation is not clear or you have not provided sufficient detail, they will give you some feedback and talk to you about resubmission.

Instructions:

This assessment follows on from Assessment Task 4.

You are required to work with three clients to coordinate services and support activities.

You will need to do the following:

Provide information to service providers to explain feedback methods regarding the effectiveness of services and activities provided to clients

Obtain feedback from service providers

Obtain feedback from clients and/or their family and carers

Provide a report to the supervisor.

Note: You will need to observe privacy and confidentiality while completing this assessment. Do not use any information that would identify clients. Refer to clients as ‘Client 1’, ‘Client 2’ and so on.

Part A: Advise service providers how to give feedback on effectiveness of services and activities

For this task you must prepare information that can be given to all service providers to let them know how they can provide feedback on the services and support activities that they provide to clients.

You must read your organisation’s policies and procedures on obtaining feedback from service providers and discuss with your supervisor or other colleagues to find out how feedback is obtained in your service.

Your advice to service practitioners may be prepared in the following formats:

Email

Printed information sheet

Other mechanism specified by organisational policies and procedures.

The advice must include the following information:

How your organisation will ask for feedback

How the service provider can provide feedback at other times

What the feedback will be used for

Contact information for your organisation.

Hand in your completed advice to your assessor.

Part B: Obtain feedback from service providers

For Part B you are required to obtain feedback from at least one service provider for the three clients you worked with in Assessment Task 4.

You must obtain the feedback under the supervision of your supervisor or a work colleague nominated by your supervisor.

The feedback method will depend on procedures, but may include such things as:

Case management meeting

Service provider’s report

Phone call

Email.

Complete the following template to record the feedback you receive for each client.

Page 42

July 2020 Version 3.0

CHCAGE003 Coordinate Services for Older People

© Advance College

Feedback from service providers

CLIENT 1

Date feedback received	Service/s provided	Service provider	How long have services been provided?	Are services meeting the needs of the client – provide information?	Does the service provider recommend any changes to service provision?

Feedback from service providers

CLIENT 2

Date feedback received	Service/s provided	Service provider	How long have services been provided?	Are services meeting the needs of the client – provide information?	Does the service provider recommend any changes to service provision?

CLIENT 3

Date feedback received	Service/s provided	Service provider	How long have services been provided?	Are services meeting the needs of the client – provide information?	Does the service provider recommend any changes to service provision?

Part C: Obtain feedback from clients

For Part C you are required to obtain feedback from each of the three clients you worked with in Assessment Task 4.

You should obtain feedback about one of the services that the client is receiving.

You must obtain the feedback under the supervision of your supervisor or a work colleague nominated by your supervisor.

The feedback method will depend on procedures, but may include such things as:

Face-to-face meeting

Phone call

Feedback form.

You may obtain the feedback directly from the client or, if more appropriate, you may seek feedback on the client’s behalf from family or carer.

Complete the following template to record the feedback you receive for each client.

Receive feedback from clients
CLIENT 1
Date feedback received	Service/s provided	Service provider	How long have services been provided?	Are services meeting the client’s needs/ Provide details	Is the client satisfied with services? Are there any changes recommended?

CLIENT 2

Date feedback received	Service/s provided	Service provider	How long have services been provided?	Are services meeting the client’s needs/ Provide details	Is the client satisfied with services? Are there any changes recommended?

CLIENT 3
Date feedback received	Service/s provided	Service provider	How long have services been provided?	Are services meeting the client’s needs/ Provide details	Is the client satisfied with services? Are there any changes recommended?

CHCAGE003 Coordinate Services for Older People

© Advance College

Page 49

July 2020 Version 3.0

Part D: Report feedback to supervisor

For Part D you are required to analyse the feedback you received from each of your three clients and write down any recommendations for changes to services.

Use the templates provided.

FEEDBACK REPORT TO SUPERVISOR
Client 1
What service did you receive feedback on?
Name of service provider
What feedback and recommendations were received from service provider?
Who did you obtain client feedback from? (Tick appropriate box.)	· Client · Family member __________________________________ · Carer/Advocate __________________________________
What feedback and comments were received from the client or their representative?
What recommendations do you have for changes to services (if any)?
FEEDBACK REPORT TO SUPERVISOR
Client 2
What service did you receive feedback on?
Name of service provider
What feedback and recommendations were received from service provider?
Who did you obtain client feedback from? (Tick appropriate box.)	· Client · Family member __________________________________ · Carer/Advocate __________________________________
What feedback and comments were received from the client or their representative?
What recommendations do you have for changes to services (if any)?

FEEDBACK REPORT TO SUPERVISOR
Client 3
What service did you receive feedback on?
Name of service provider
What feedback and recommendations were received from service provider?
Who did you obtain client feedback from? (Tick appropriate box.)	· Client · Family member __________________________________ · Carer/Advocate __________________________________
What feedback and comments were received from the client or their representative?
What recommendations do you have for changes to services (if any)?

Page 52

July 2020 Version 3.0

CHCAGE003 Coordinate Services for Older People

© Advance College