BADM370 - Quality Mgmt U3IP
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Chat3BADM370-2.pptxHomework
Unit 3 Discussion Board
This one is straightforward. Use your experiences from the last DB to answer the questions. DB is due on Friday and responses due on Tuesday.
Discuss the following points regarding the total quality management (TQM) concept:
Using personal experience in regard to the quality improvement programs that you discussed in the previous week, which of the following specific quality program tactics were involved?
Increased or decreased inspection
Designing quality in
5S
Kaizen
Mistake-proofing
Other
Describe the specifics of what was done.
Unit 3 Discussion Board
Responses to Other Students: Respond to at least 2 of your fellow classmates with at least a 100-word reply about their Primary Task Response regarding items you found to be compelling and enlightening.
DUE TUESDAY
Unit 3 Individual Project due Wednesday.
Update the Quality Training Manual document title page with the new date.
Update the previously completed sections based on the instructor’s feedback.
Add the following section for Week 3:
Week 3: General Quality Strategies and Tools (400–500 words), due Wednesday.
Create a comparative table that shows he various definitions, risks, and value for each of the following quality management tactics or tools.
Establishing customer expectations
Designing quality in
Defining metrics
Mistake-proofing
Kaizen
Six Sigma
(WORD)
Companies use the TQM Toolbox to improve.
We will go over some of the TQM Toolbox tools.
You would like to know what these tools are and how to use them.
Once you know the Toolbox components, you can implement them in your life and the company you work for.
This Unit will discuss some of the TQM Toolbox and how to implement them.
Personal Comment: God bless Staples.
What is Process Management Improvement?
What is a process and a system?
What is a Process?
What is a system
The first step is to design quality into products and services.
6 Sigma has a 4 step design process.
The 6 Sigma design process is quantified with DMADV.
Define opportunities:
Measure customer needs:
Analyze design concept:
Design:
Verify:
For breakthrough products you need concept development and innovation.
Identify failure before it happens.
Process Variation Control is essential for Quality.
What type of Variation Corrective Action should be used and by whom?
Short term
L o n g T e r m
Measurement for effect
Short Term Variation Corrective action is owned by:
Long term Variation Corrective Action is owned by:
Now you see it, now you don’t: tracking improvements.
Process control and process improvement are different.
Process improvement needs to be driven by management.
Tennessee Eastman chemical plant benchmarking visit was very interesting.
Quick History:
Founded in 1920 in Kingsport, Tennessee by George Eastman
Winner of the 1993 Malcolm Baldrige National Quality Award
Spun-off from Eastman Kodak in 1994 and became a publicly traded company
Named 2012 and 2013 ENERGY STAR® Partner of the Year
Named 2013 Responsible Care Company of the Year
Company Structure: Eastman is divided into five business segments including: Additives & Functional Products
Adhesives & Plasticizers
Advanced Materials
Fibers
Specialty Fluids & Intermediates
A structured improvement approach generally includes four key steps:
The Kaizen philosophy has been called the most important Japanese concept.
Kaizen has dramatic results.
Kaizen needs to be companywide.
Most important factor for implementing Kaizen is:
The Deming cycle and six Sigma improvement cycle are similar.
The Deming cycle is an adaptation of the scientific method for process improvement.
Six Sigma DMAIC method
Define
Measure
Analyze
Improve
Control
Ideology is similar.
There are other improvement methodologies.
FADE
DRIVE
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Many tools are being created or adapted from other disciplines for TQM.
These TQ tools are used extensively to gather and analyze data.
Flowcharts
Flowcharts
Cause-and-effect diagram
Effect
Cause
Cause
Cause
Cause
Cause
Cause
Root Cause Analysis
Effect
Environment
People
Measurement
Machine
Methods
Materials
E,P and the 4 M’s
Check sheets
Check sheets
1. Are parts present?
2. Get instructions from parts’ box.
3. Install Parts.
4. Customer sign off.
Histograms
Pareto diagram
| Complaint Category | Total % |
| Auto Dealers | 34 |
| Reair Shops | 59 |
| Furnishing Stores | 82 |
| Computer Sales | 92 |
| Dry Cleaning | 100 |
Scatter diagram
Body Fat, %
Weight, lbs
Scatter diagram - Conclusions
Ice Cream Sales Journal of Irreproducible Results
Murder Rate in NY, NY
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We need to use Statistical Thinking.
Control charts
Time
UCL
LCL
X -Bar
A company is made up of various processes.
Silo 1
Silo 2
Silo 3
Silo 4
Silo 5
Measurement of process variation is crucial.
Why Statistics have not succeeded.
You are not finished if you lose,
you are only finished if you quit.
Statistical Process Control is the way to go.
How SPC Started.
Parts of a Control Chart.
Time
UCL
LCL
X -Bar
Expect resistance to Change
Resistance
Benchmarking is a search for best practices that will lead to superior performance.
There are two types of benchmarking: competitive and generic.
The benchmarking process can be described as follows:
Benchmarking is a search for best practices in any company in any industry.
Reengineering is focused on breakthrough improvement.
Reengineering involves asking basic questions about business processes:
The results of Reengineering can be dramatic.
The irony of reengineering is:
Mistake proofing (Poka-Yoke) is necessary for processes, goods and services.
Production Examples are:
Consumer goods examples are:
Service Examples are:
Pick Chart
| Ease of Implementation | EASY | POSSIBLE | IMPLEMENT | |
| DIFFICULT | KILL | CHALLENGE | ||
| LOW | HIGH | |||
| Benefit of Implementation |
Boston Consulting Group Matrix
Scamper
Root Cause Analysis
Effect
Environment
People
Measurement
Machine
Methods
Materials
E,P and the 4 M’s
Quality Circles
Companies use the TQM Toolbox to improve.
We discussed some of the TQM Toolbox tools.
Now you know what these tools are and how to use them.
Once you know the Toolbox components, implement them in your life and the company you work for.
The TQM Toolbox and how to implement them.
