Usability Questionnaire
RUNNING HEAD: USABILITY TEST QUESTIONNAIR 1
USERBALITY TEST QUESTIONNAIR 10
Usability Test Questionnaire
Charles Williams
CTU/CS346/ Unit 3 IP
Prof. Jeffery Williams
12/5/18
SECTION 1: USER DEMOGRAPHIC INFORMATION
Under this section, the respondent is requested to fill in the indicated areas to the best of personal knowledge possible. You are therefore requested to only respond to the questions where you deem comfortable and appropriate.
1. Please tell us about your age range?
· Under 18
· Between 18 and 26
· Between 27-35
· Between 36-45
· Between 46-55
· Other
2. What is your marital status?
· Widowed
· Married
· Separated
· Single
· In a domestic relationship
· Other
3. Please indicate your current employment status
· Retired
· Unemployed and actively looking for paid work
· Working part-time
· In a fulltime employment
· Homeworker
· Student
· Other
4. Kindly indicate your gender
· Male
· Female
· Other
5. Do you have any disability challenges?
· Yes
· No
6. What is your religion? (Tick where applicable, otherwise none and specify where necessary)
· Hindu
· Jewish
· Christian (Any Christian denomination)
· Sikh
· Muslim
· Buddhist
· None
· Other (kindly specify)
7. Are you an American citizen? (Choose yes if applicable and specify otherwise)
· Yes
· specify your country
8. Do you live with your family? (Please choose no if none and specify where applicable)
· No
· Yes
· Children (5 years and under)
· children (6-16)
· Adults (17-50)
· (All the above
9. Please tell us if you or any other member of your family benefit from any of the following
· Attendance allowance
· Careers allowance
· Pension credit
· Income support
· Housing benefit
· Incapacity Benefit
· None of the above
· Other (kindly specify)
10. Please tell us about your annual earning (including benefits and allowances; before tax and other deductions)
· Below $ 10,000
· $10,001-$25,000
· $25,001-$35,000
· $35,001-$45,000
· Above $45,000
11. How long have youb been lived in the United States (if applicable, please indicate the number of years)
· Less than 5 years
· 6-10 years
· 11-15 years
· 16-20 years
· More than 20 years
· None
12. What is the tenure status of your current home?
· Buying with mortgage
· Owner occupied
· Rented
· Accommodation provided by the employer
· Other (kindly specify)
13. Please tell us about your race (choose only one)
· White/Caucasian
· African American/Black
· Hispanic American
· Asian
· Pacific Islander
· Multiple ethnicity (kindly specify)
14. What is your primary language if fluent in one or more kindly tick where applicable?
· English
· Chinese
· French
· Spanish
· Korean
· Italian
· German
· Russian
· Vietnamese
· Other (kindly specify)
SECTION 2: USABILITY QUESTIONS
Thank you for dedicating part your time to participate in this survey. Your responses shall go along into improving the application user experience and user interface and make it more robust and responsive. The main aim of measurability experience is to measure application’s effectiveness, efficiency, and satisfaction as defined by System Usability Scale (Brooke, 1555) and IBM’s Computer System Usability Questionnaire (Lewis, 1995; Lewis & Lauro, 2009). A
1. This application is more often interesting and helpful to use
Strongly disagree Disagree Neutral Agree Strongly agree
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2. The system is easy to use
Strongly disagree Disagree Neutral Agree Strongly agree
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3. This system is less technical than I previously thought
Strongly disagree Disagree Neutral Agree Strongly agree
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4. This system’s modules and functionalities are well organized and integrated
Strongly disagree Disagree Neutral Agree Strongly agree
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5. This system is complicated and cumbersome to use
Strongly disagree Disagree Neutral Agree Strongly agree
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6. Many people will find this system interactive and easy to navigate
Strongly disagree Disagree Neutral Agree Strongly agree
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7. I would want to learn more about various system functionalities before is start using
Strongly disagree Disagree Neutral Agree Strongly agree
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8. The system is mostly inconsistent and difficult to navigate
Strongly disagree Disagree Neutral Agree Strongly agree
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9. The system is friendly and I can comfortably use it to complete the task
Strongly disagree Disagree Neutral Agree Strongly agree
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10. The system is responsive and quick to respond to errors I make while using it
Strongly disagree Disagree Neutral Agree Strongly agree
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11. The system’s interface is easy to understand and interact with
Strongly disagree Disagree Neutral Agree Strongly agree
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12. The system’s graphics are attractive and bright to use even in low visibility
Strongly disagree Disagree Neutral Agree Strongly agree
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SECTION 3: APPLICATION FUNCTION SPECIFIC QUESTIONS
The main aim of this section is to seek user feedback on the applications overall performance and usability experience. The responder is requested to give a fair analysis of how the system has responded and functioned during the entire time of its use (Berkman, 2016). The feedback shall help the developer incorporate suggestions and make the system more useful.
1. Does the system react as fast as it should be or does it lag sometimes?
· Fast
· Slow
· Average
· Difficult to tell
2. Is the system easy to get familiar with or does it take long to get used to it?
· Difficult to understand
· Easy to familiarize with
· The interface is too technical to understand
3. Do you feel in control of the system interaction?
· Yes
· No
· Sometime
4. Is the system design creative?
· No, not interesting
· Yes, very interesting
· Average
5. Is the system efficient?
· Yes, it solves the task
· No, it requires a lot of effort to use
· It has an average performance
6. Do you find the login and password requirement flexible?
· Yes, it is easy to login into the system
· No, the login system requirements are rigid
7. Is the system easy to navigate?
· Yes, it is intuitive
· No, some features are hard to find
8. Are the system requirements compatible with the device you are using?
· Yes, all touch features are responding well
· No, it is not compatible with some third-party apps
· Sometimes it freezes
9. Is the system accurate?
· Yes, it returns correct results
· No, other features such as GPS are not pinpoint
10. Do you think you understand terms and conditions on personal information used in the system?
· Yes, terminologies used are easy to read and comprehend
· No, the explanation is hard to read and understand
SECTION 4: COMMENT SECTION
What do you think can be done to improve the system and make it more user-friendly? How would change the interface, features, structures, and functions to make the application suite its purpose? What is your suggestion regarding the overall application look and how its design? If there are additional features, what would you suggest the developer include in the app to make it more robust and responsive? Do you think the system is secure? If not, what is the best possible solution to fix the problem? Kindly specify your responses to the previous prompts and statements or bring up additional issues where you best deem necessary, and that this questionnaire did not address.
REFERENCES
Lewis, J. R. (1995). IBM computer usability satisfaction questionnaires: Psychometric evaluation
and instructions for use. International Journal of Human-Computer Interaction, 7, 1, 57-78.
Lewis, J. R., Sauro, J., & 1st International Conference on Human Centered Design, HCD 2009.
Held as Part of HCI International 2009. (2009). The factor structure of the system usability scale. Lecture Notes in Computer Science (including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 94-103.
Brooke, J. (2013). SUS: A Retrospective. Journal of Usability Studies, 8(2) 29-40
Retrieved from: https://uxpa.org/sites/default/files/JUS_Brooke_February_2013_0.pdf
Berkman, I. M., (2016). Re-Assessing the Usability Metric for User Experience (UMUX) Scale.
Journal of Usability Studies, 11(3) 89-109. Retrieved from: http://uxpajournal.org/wp-
content/uploads/pdf/JUS_Berkman_May2016.pdf