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Chaptersevenpart2.pptxChapter seven
Interpersonal behavior
Lecture 2 – 2
Assertive behavior
Power and politics
Definition : Process of expressing feeling asking for legitimate changes and giving and receiving feedback honestly.
Assertive people are direct honest and expressive, they feel confident have self respect and help others feel valued, in contrast to aggressive ones.
Assertiveness means encouraging others to be open and honest about their views, wishes and feelings, so that both parties act appropriately.
1. Is it positive or negative to be assertive ? Read page261 , 262
Assertive behavior
Stages of assertiveness
2. How can assertive behavior be most effective? page 262
Interpersonal Orientation
It stems from a combination of two points of view.
Dominant way of relation with people
Every person exhibits one of four Interpersonal orientation, .
3.Which one is the best perspective? and can be learned ?(see chart ) and read more on p263
STROKING
Definition : Any act of recognition of others.
Types of stroking :
Positive : Feel good when received and contribute to OK sense
Negative: hurt physically or emotionally recipient feel less ok about him/her self.
Mixed stroking
4.What is meant by Conditional , and unconditional strokes , read p 263
Assertive behavior stroking
Power and politics
Read more about the 5 types of power and
(5) mention the relationship between them based on the chart above ,refer to p 265
Types of power
The use of power base must fit its organizational context to be effective
Effect of power bases
6. In what way do responses to the use of power relate to the types of power ? Read page 265
Organization politics
Definition : Intentional behavior that are used to enhance or protect a persons influence and self interest while also inspiring confident and trust by others.
Self-interest is the key.
What are the four keys of organization politics?
Influence and political power p266
Read about Steps for increasing the influence p 266
END OF CHAPTER SEVEN
