3 ASSESSMENT
KCplul76
CHAPTER9pptx.pptxChapter 9
Leadership Communication
6e
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
Learning Objectives
Act as a communication champion and a sensegiver rather than just as an information processor
Use key elements of effective listening and understand why listening is important to leader communication
Using candor appropriately to improve communication effectiveness, and recognize and apply the difference between dialogue and discussion
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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
Learning Objectives
Incorporate metaphor and storytelling into leadership communications
Select an appropriate communication channel for the message and effectively use social media and nonverbal communication
Communicate in a way that persuades and influences others
Effectively communicate during times of stress or crisis
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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
Exhibit 9.1 - A Circular Model of Interpersonal Communication
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Source: Based on Gabriela Moise, “Communication Models Used in the Online Learning Environment,” The 3rd International Conference on Virtual Learning 2008 , ICVL (http://www.icvl.edu/2008), pp 247–254; and Wilbur Schramm, The Process and Effects of Mass Communication, 6th Ed. (Urbana, IL: University of Illinois Press, 1965)
©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
Exhibit 9.2 - The Leader as Communication Champion
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Exhibit 9.3 - Why Open the Communication Climate?
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Questions that Leaders Ask
Leader-centered
Seeks to inform the leader about what is going on in the organization
Investigates specific issues, problems, or opportunities
Gathers information, ideas, or insights
Follower-centered
Seeks to connect with followers
Develops new insights
Encourages critical thinking
Expands people’s awareness
Stimulates learning
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Benefits of Asking Questions
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Encourages people to think and empowers them to find answers
Helps to build positive attitudes and follower self-confidence
Provokes critical thought and leads to deeper and lasting learning
Shows that leaders:
Care about people on an individual basis
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Benefits of Asking Questions
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Value the opinions and knowledge of others
Are open to new ideas
Have faith that people want to contribute to the organization
Helps to build trusting, respectful relationships
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Listening
Skill of grasping and interpreting a message’s genuine meaning
Taken for granted
People focus on presenting their own ideas more effectively
Effective listening is engaged listening
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Keys to Effective Listening
Listen actively
Keep an open mind
Resist distractions
Capitalize thought being faster than speech
Seek understanding
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Keys to Effective Listening
Judge content, not delivery
Hold one’s fire
Listen for ideas
Work at listening
Show respect
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Exhibit 9.5 - Dialogue and Discussion: The Differences
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Exhibit 9.6 - A Continuum of Channel Richness
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Exhibit 9.7 - Dos and Don’ts of Electronic Mail
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©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part
Nonverbal Communication
Messages transmitted through action and behavior
Selection of a communication channel conveys a symbolic message
People grant more weight to nonverbal cues and judgments are quick
Management by wandering around (MBWA) - Sends symbolic positive messages to followers that leaders care about their ideas, opinions, and feelings
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Current Communication Challenges
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Using social media
Developing skills for communicating in a crisis
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Leadership via Social Media
Social media: Internet-based applications that allow the creation and sharing of user generated content
Supports openness and transparency
Provides a new way to connect and build relationships with employees
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Being Crisis-Ready
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Stay calm
Be visible and supportive
Tell the truth
Communicate a vision for the future
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