bus 101 assign 5e & chap 9-10 kwo's

Chapter 9 KWO’s

1. Human relations-

2. Motivation-

3. Morale-

4. Intrinsic rewards-

5. Extrinsic rewards-

6. Classical theory of motivation-

7. Maslow’s hierarchy-

8. Physiological needs-

9. Security needs-

10. Social needs-

11. Esteem needs-

12. Self-actualization needs-

13. Hygiene factors-

14. Motivational factors-

15. Theory x-

16. Theory y-

17. Theory z-

18. Equity theory-

19. Expectancy theory-

20. Goal-setting thepry-

21. Behavior modification-

22. Job rotation-

23. Job enlargement-

24. Job enrichment-

25. Flextime-

26. Compressed workweek-

27. Job sharing-

Chapter 10 KWO’s

1. Human resources management-

2. Job analysis-

3. Job description-

4. Job specification-

5. Recruiting-

6. Selection-

7. Title VII of the civil rights act-

8. Orientation-

9. Training-

10. Mentoring-

11. Development-

12. Turnover-

13. Promotion-

14. Transfer-

15. Separations-

16. Wage/salary survey-

17. Wages-

18. Commission-

19. Salary-

20. Bonuses-

21. Profit sharing-

22. Benefits-

23. Labor unions-

24. Collective bargaining-

25. Picketing-

26. Strikes-

27. Boycott-

28. Lockout-

29. Strikebreakers-

30. Conciliation-

31. Mediation-

32. Arbitration-

33. Diversity-

34. Affirmative action programs-