e x a m on communication class
ahabuloshi
Chapter8Spring.pptJosé I. Rodríguez
An Internal Conflict That’s Not So Fun To Face
I went to the Hauth Center in AS-122…
Jolly Spring Break!
Check out the Hauth Center in AS-122! You’ll be glad you did!
Chapter 8
Learning Objectives
- Recognize typical myths of conflict that prevent you from approaching conflict productively.
- Identify what makes a conflict constructive versus destructive.
- Summarize the types and stages of conflict.
- Analyze your individual conflict style and be able to identify those of your significant others.
- Discuss the effect your emotions have on how you handle conflict.
- Apply conflict management strategies to manage emotions and increase the likelihood of constructive conflict.
Defining Conflict
- Interpersonal conflict - a struggle that occurs when two interdependent people have seemingly incompatible goals or needs.
Conflict Myths
Conflict can always be avoided
Conflict arises from misunderstanding
Conflict can always be resolved
Conflict is a sign of troubled relationships
Types of Conflict
- Pseudo conflict - conflict triggered by miscommunication or misunderstanding.
- Simple conflict - conflict that stems from differences in ideas, definitions, perceptions, or goals.
- Ego conflict - When two people are in conflict because neither will let go of their personal position. It often includes personal attacks.
- Texting confusion
- https://www.youtube.com/watch?v=naleynXS7yo
- Hillary Train vs. Trump Train
- https://www.youtube.com/watch?v=Tr4JALbrdIY
Stages of Conflict
A. Latent conflict stage - one or both people become aware that there are important differences between members of the dyad.
B. Conflict emergence stage- at least one person becomes aware that the differences in the relationship are causing increased internal turmoil and dissatisfaction.
Stages of Conflict
C. Conflict escalation stage - active conflict; one or both people make their frustrations explicit to the other.
D. Conflict stalemate stage - both parties are stuck in their perspectives and attitudes.
E. Conflict de-escalation stage - emotions calm down and each person is willing to negotiate to resolve the conflict.
Stages of Conflict
F. Conflict dispute settlement stage - one or both individuals try to either manage or resolve the conflict entirely by suggesting approaches or solutions.
G. Post-conflict stage - or aftermath, each person assesses how the conflict has affected the overall dynamic, and tries to get the relationship back on track.
Stages of Conflict
Approaches to Conflict
- Constructive conflict - helps build new insights into the relationship and establishes new patterns of communication.
- Destructive conflict - dismantles rather than strengthens a relationship.
Conflict Styles
- Conflict style - is the learned and consistent pattern or approach we use to manage disagreements with others.
Conflict Styles
- Avoidance - a conflict style that involves “managing” conflict by trying to work around it, never addressing it directly.
- Accommodation – a conflict style that involves managing conflict by giving in to the demands of others, often at the expense of meeting your own needs.
Conflict Styles
- Competition - a conflict style that involves managing conflict by seeking to win, often at the expense of the other person involved.
- Compromise – a conflict style that involves managing conflict by attempting to find a middle ground, which stems from a high concern for both the self and the other.
- Collaboration – a conflict style that involves managing conflict by using a creative and thoughtful approach to achieve the most positive solution for both people involved.
Conflict Styles
Communication Styles
- Aggressiveness - expressing one’s own needs while denying the needs and rights of others.
- Jorge Ramos: Hate in America
- https://www.youtube.com/watch?v=FoKiD_zQPkM
- Assertiveness - communication that expresses your own needs while also considering the needs of the other.
Emotions and Conflict
- Emotional contagion theory - points out that emotional expression is contagious; people can “catch” emotions just by observing each other’s emotional expressions.
The Origin of Emotions
- Norms - ideas held by most members of the society about what is appropriate and expected behavior.
- Socialization - learning the norms of your culture through experience with its members.
The Effect of Emotions
The Neurophysiology of Emotions
- Making a Fist: A Useful Model
- The Amygdala – The inner thumb
- The alarm
- The Brainstem – The wrist area
- Fight-flight-freeze
- The Frontal Areas – The knuckles
- Essential for creating self-regulation, balance and choices
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Notes:
Managing Emotions and Conflict
- Table the issue - decide to let it go for a while (an hour or even a day), and promise yourself to re-evaluate it later, you can prevent the common errors of bad timing and bad delivery.
Managing Emotions and Conflict
- Evaluate your own expectations and needs – identify the root of your emotions.
- Set a specific time and place to reconvene – it should be convenient for both parties.
- Establish a positive tone - most important for avoiding the spiral of negativity.
Learning Objectives
- Understand typical myths of conflict that prevent us from approaching conflict productively.
- Identify what makes a conflict constructive versus destructive.
- Summarize the types and stages of conflict.
- Understand your individual conflict style and be able to identify those of your significant others.
- Identify the effect your emotions have on how you handle conflict.
- Apply conflict management strategies to manage emotions and increase the likelihood of constructive conflict.
