Health Care Risk Management
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Chapter7.pptxChapter 7: Assuring Safety and Security in Healthcare Institutions
Safety and Security – Risk?
Health facilities that experience adverse events due to safety or security issues can incur penalties ranging from large fines to loss of accreditation.
An aggressive and well-organized safety and security management program can help minimize risk of and adverse event.
Regulation and Accreditation
Medicare and Medicaid require a participating healthcare organization to satisfy the Conditions of Participation (CoP) relevant to the management of safety and security.
Accreditation by the Joint Commission, DNV Healthcare Inc. or HFAP ensures that the facility meets the CoP requirements
State Departments of Health also regulate safety and security in healthcare organizations
Safety vs. Security
Safety can be a broad category with standard policies and procedures throughout a facility or system.
Hand-washing policy
Use of Personal protective gear
Hazardous waste disposal
Security must be more site specific.
Safety and security policies sometimes conflict.
High Risk Events
A facility may incur major penalties if a “never” adverse event occurs (an event that should not occur if appropriate safety/security measures were in place)
CMS may not reimburse costs of a never event and many third party payers have a non-reimbursement program as well.
Techniques for Managing Safety and Security
Risk Assessment Estimate
Failure Modes and Effects Analysis (FMEA)
Root-cause Analysis (RCA)
Technological Redundancy
Crew Resource Management
Red Rules
Potential Environmental Hazards
OSHA has a list of the types of hospital-wide hazards and provides information on how to prevent and respond to them
Three categories of hazardous materials
Biological
Chemical
Radioactive
Security: Unwanted Intruders
Use of high-tech solutions to manage visitor and employee access
Automated turnstiles with card swipe readers for employee entrances
Visitor areas/desk where all visitors enter and sign-in.
Employee ID badges
Secured areas
Potential Security Hazards
Theft of Patient Valuables/Employee theft
Infant abduction
Workplace Violence
Gangs
Patient Valuables
Provide a safe in the building to house valuables
Provide receipts for any valuable stored by facility
Encourage patients to leave valuables at home or give to family to take home
Violence in the Workplace
Patients have a right to treatment but staff have a legal right to a safe workplace
Watch for signs that may lead to violence (in patients, visitors and staff)
Anger
Stress
Under the influence of drugs/alcohol
Gangs
Many health facilities treat victims of gang violence and occasionally the dispute continues upon arrival at the facility.
Use of metal detectors is increasing to prevent entrance of weapons into the health facility
Information Security
With increasing use of information management systems, healthcare facilities must insure that the system itself is secure from unauthorized access or violate HIPAA regulation
Entry to system is password or thumbprint protected
Use of firewalls to block unauthorized internet access
Use of Virtual Private Networks
Fire Safety
Health facilities must comply with NFPA standards for fire suppression systems, fire barriers, smoke compartments, detectors and alarms, and emergency exits and lighting
Defend in Place
Fire Safety Plans and Training
Facility Design and Operation
The design of the physical plant can help ensure safety and security of the facility
Proper ventilation design can ensure indoor air quality and safety
Use of improved technologies to keep water clean and prevent growth of bacteria
Use of technologies to prevent scalding from high water temperatures
Emergency Preparedness
Dedicated resources for emergency preparedness
Designation of a command structure
Culture of continuous training
Frequent and critiqued disaster drills
Constant updating of plan to reflect changing risk and conditions
Types of Threats
Security
Utility Failures
Geologic
Structural
Other
Plan for Information System Continuity
As healthcare organizations rely more heavily on information technologies, it is imperative that there be a specialized disaster plan for information technology.
Backup data systems
Independent emergency power supplies
Alternative network communication
Summary
Safety and security incidents can be serious threats to the financial well-being of the healthcare organization.
The Risk Manager must be aware of potential safety and security situations and ensure policies and procedures are in place to minimize the risk of an incident.
