Discussion and responses

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Chapter6.ProjectTeamBuildingConflictandNegotiation.pptx

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Project Management: Achieving Competitive Advantage

Fifth Edition

Chapter 6

Project Team Building, Conflict, and Negotiation

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Learning Objectives (1 of 2)

6.1 Understand the steps involved in project team building.

6.2 Know the characteristics of effective project teams and why teams fail.

6.3 Know the reasons why project teams often fail.

6.4 Know the stages in the development of groups.

Learning Objectives (2 of 2)

6.5 Describe how to achieve cross-functional cooperation in teams.

6.6 See the advantages and challenges of virtual project teams.

6.7 Understand the nature of conflict and evaluate response methods.

6.8 Understand the importance of negotiation skills in project management.

P M B o K Core Concepts

Project Management Body of Knowledge (P M B o K) covered in this chapter includes:

Plan Human Resource Management (P M B o K 9.1)

Acquire Project Team (P M B o K 9.2)

Develop Project Team (P M B o K 9.3)

Manage Project Team (P M B o K 9.4)

Figure 6.2 Basic Steps in Assembling a Project Team

Effective Project Teams

Clear Sense of Mission

Productive Interdependency

Cohesiveness

Trust

Enthusiasm

Results Orientation

Reasons Why Teams Fail

Poorly developed or unclear goals

Poorly defined project team roles and interdependencies

Lack of project team motivation

Poor communication

Poor leadership

Turnover among project team members

Dysfunctional behavior

Stages in Group Development

Forming—members become acquainted

Storming—conflict begins

Norming—members reach agreement

Performing—members work together

Adjourning—group disbands

Punctuated equilibrium is a different model.

Figure 6.3 Stages of Team Development

Figure 6.4 Model of Punctuated Equilibrium

Achieving Cross-Functional Cooperation

Figure 6.5 Project Team Cross-Functional Cooperation

Building High-Performing Teams

Make the project team tangible.

Publicity

Terminology and language

Reward good behavior.

Flexibility

Creativity

Pragmatism

Develop a personal touch.

Lead by example

Positive feedback for good performance

Accessibility and consistency

Virtual Project Teams

Use electronic media to link members of a geographically dispersed project team.

How Can Virtual Teams Be Improved?

Use face-to-face communication when possible.

Don’t let team members disappear.

Establish a code of conduct.

Keep everyone in the communication loop.

Create a process for addressing conflict.

Conflict Management

Conflict is a process that begins when you perceive that someone has frustrated or is about to frustrate a major concern of yours.