communication

Chapter 6: Listening

Learning Outcomes

Define listening Identify three challenges of listening

Practice the steps involved in active listening

American University of the Middle East | COM114 1

What is Listening? (p.69) W

ha t i

s l is

te ni

ng ? Listening and Hearing are not the

same.

Hearing is a physiological process.

Listening, on the other hand, consists of cognitive and behavioral processes.

American University of the Middle East | COM114 2

Challenges to effective listening (p.69)

1. Listening apprehension

2. Listening style

3. Processing approach

American University of the Middle East | COM114 3

Processing approach (p. 71)

American University of the Middle East | COM114 4

Passive listening Habitual and unconscious process of receiving messages

Active listening Deliberate and conscious process of attending to, understanding, remembering, evaluating, and responding to messages

We process information in two ways: passively and actively.

Active Listening: Five steps (p. 72)

American University of the Middle East | COM114 5

1. Attending 2. Understanding 3. Remembering 4. Evaluating 5. Responding

Alex Lyon: Barriers to effective listening

https://www.youtube.com/results?search_qu ery=alex+lyon+barriers+to+effective+listening

Alex Lyon: Effective listening skills

https://www.youtube.com/watch?v=IwWj_SfDpzg