A 500 word paper APA format
MaryQAQ
Chapter5.ppt
*
Coping with Organizational Life
Chapter 5
Learning Objectives
- Distinguish between emotions and moods
- Describe how emotions and moods influence behavior in organizations
- Describe ways that people manage their emotions in organizations
Learning Objectives
- Identify the major causes and consequences of stress
- Describe the adverse effects of organizational stress
- Identify various ways of reducing stress in the workplace
Emotions and Moods
- Emotions: Overt reactions that express feeling about events
- Mood: An unfocused, relatively mild feeling that exists as a background to our daily experiences
*
Emotions
*
Emotions
China / Hong Kong: Note that this survey was completed prior to Hong Kong's reunification with China.
*
Major Emotions and Subcategories
Emotion Sources
- Self-conscious emotions: Stem from within.
- Shame
- Embarrassment
- Guilt
- Pride
- Social emotions: Based on external information
- Pity
- Envy
- Jealousy
- Scorn
Circumplex Model of Affect
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
Moods
- Unfocused, relatively mild feeling that exists as a background to our daily experiences
- More subtle and difficult to detect than emotions
Video: Zappos and happy employees
Happiness and Success
Happiness and Success
Briefly discuss with a neighbor
- What do you think of Zappos’ workplace? Do you think that Zappos approach makes sense?
- Overall, do you think that happy people are more or less likely to be successful in their careers?
Happiness and Success
Happier People
- Higher Job performance
- Better jobs
- Perform jobs more successfully
- Less likely to resign
- Correlates with Higher Income
- Better Decision Quality
- Better Memory
- Increased Cooperation
Happiness and Success
Why Happier Workers More Successful?
Affective Events Theory
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. Publishing as Prentice Hall
Managing Emotions in Organizations
- Emotional dissonance
- Inconsistencies between emotions we feel and emotions we express
- Emotional labor
- Effort involved in holding back true emotions
- Anger management
- What jobs might require large amounts of emotional labor?
Organizational Stress
Organizational Stress: East Haven Fire Dept
Stress
- Do you feel that your life is stressful?
Briefly discuss with your neighbor:
- What typically causes you stress? School, job, finances, family, relationships?
- What do you do to reduce stress?
Organizational Stress
Stress
Causes of Workplace Stress
Occupational Demands
- Making decisions
- Performing boring, repetitive tasks
- Repeatedly exchanging information with others
- Working in unpleasant physical conditions
- Performing unstructured vs. structured tasks
- Conflict between work and non-work
- Role conflict and juggling (e.g., working parents)
- Sexual harassment
- Role ambiguity
More Causes of Workplace Stress
- Workload
- Overload
- Underload
- Information anxiety
- Responsibility for others
- Lack of Social Support
More Causes of Workplace Stress
Most and Least Stressful Jobs
Stress’ Negative Effects
- Task performance suffers
- Desk rage
- Health issues
- Stress plays a role in 50-70% of all physical illness
Stress’ Health-related Effects
*
Burnout
Some Ways Organizations Manage Stress
- Employee assistance program (EAP)
- Stress management and wellness programs
Managing Stress
Individuals
- Seek social support
- Eat healthier diet
- Be physically fit
- Relax and meditate
Managing Stress
Individuals
- Get a good night’s sleep
- Avoid inappropriate self-talk
- Take a time-out
- Manage time wisely
Managing Time Wisely
From Steven Covey: 7 Habits of Highly Effective People
*
