Reflect of the course
qais
Chapter4WorkplaceEmotionsAttitudesandStress-1.pptxWORKPLACE EMOTION, ATTITUDES, AND STRESS
LEARNING OBJECTIVES
Upon completion of this lecture/discussion, you will be able to:
define emotions and stress.
differentiate between emotions and attitudes.
list and describe the four dimensions of emotional intelligence.
list and describe two types of commitment
list and describe workplace stressors.
EMOTIONS DEFINED
Psychological, behavioral, and physiological episodes that create a state of readiness
Most emotions are nonconscious
Two features of all emotions
Evaluation (core affect)
Activation
TYPES OF EMOTIONS
ATTITUDES vs EMOTIONS
Attitudes
Judgments about an attitude object
Involve conscious logical reasoning
More stable over time
Emotions
Experiences related to an attitude object
Exist as events, usually nonconsciously
Experienced briefly
COGNITIVE DISSONANCE
Emotional response that our beliefs, feelings, and behavior are incongruent with each other.
How do we reduce cognitive dissonance?
EMOTIONAL LABOR
Effort, planning and control needed to express organizationally desired emotions during interpersonal transactions.
In what types of jobs are emotional labor levels higher?
EMOTIONAL LABOR CHALLENGES
Difficult to accurately display expected emotions and to hide true emotions
Emotional dissonance – tension when trying to display required emotions which contrast with true emotions
Emotional labor solutions
Perceive emotional labor as professional skill
Engage in deep acting, not surface acting
EMOTIONAL INTELLIGENCE
A set of abilities to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.
EMOTIONAL INTELLIGENCE MODEL
EMOTIONAL INTELLIGENCE HIERARCHY
management of others’ emotions
aware of others’ emotion
management of our own emotions
aware of our own emotions
JOB SATISFACTION
A person’s evaluation of his or her job and work context.
An appraisal of the perceived job characteristics, work environment and emotional experiences at work.
Problems with general job satisfaction surveys.
EVLN: RESPONSES TO DISSATISFACTION
Exit
Leaving the situation
Quitting, transferring
Voice
Changing the situation
Problem solving, complaining
Loyalty
Patiently waiting for the situation to improve
Neglect
Reducing work effort or quality
Increasing absenteeism
ORGANIZATIONAL COMMITMENT
affective commitment
continuance commitment
BUILDING AFFECTIVE COMMITMENT
justice and support
shared values
trust
organizational comprehension
employee involvement
STRESS
Adaptive response to situations perceived as challenging or threatening to well-being
Prepares us to adapt to hostile environmental conditions
Eustress vs. distress
WORKPLACE STRESSORS
organizational constraints
interpersonal conflict
work overload
low task control
MANAGING WORK-RELATED STRESS
Remove the stressor
Minimize or remove stressors
Work–life balance initiatives
Withdraw from the stressor
Permanent (transfer) and temporary (vacation) solutions
Change stress perceptions
Positive self concept, humor
Control stress consequences
Healthy lifestyle, fitness, wellness
Receive social support
Emotional and informational support
THE END…
Comments.
Questions.
Concerns.
