Complete this questions before Sunday at Midnight
1. Formulate a brief definition of consumer behavior.
2. Why must salespeople understand consumer behavior?
3. What are the 5 stages of the buyingdecision process? What is a salesperson's function in each of these stages?
4. What is cognitive dissonance? How can a salesperson prevent it?
5. What are the four purposes a salesperson may have in encoding a message to be presented to a prospect?
6. How can you be sure someone has received, understood, and accepted your message?
7. What is the role of perception in the buyingdecision process?
8. What are some of the psychological influences on the purchasedecision process?
9. What are your typical body language actions? How do you react, point your feet, where are your hands, what kind of eye contact do you portray?
10. What did you learn from the Body Language video? Explain in detail.
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