Chapter 4 Quiz - 2 Questions.

1. One of the four building blocks of competitive advantage is customer responsiveness. Thinking about recent events, discuss Facebook’s performance in this area and how that may affect them going forward. (10 pts.)

2. When a new business starts, there are many unknowns with which the owner must deal. After a while, decisions get made and things run more smoothly. Explain what is happening using the concepts of chapter 4. (10 pts.)