NETFLIX AND BLOCKBUSTER PAPER
Lucyya
CHAPTER4LEADINGCHANGE.pptx
Leading Change
Steven H Kim
Leader’s Role in the Change Process
Multi – Dimensional
MACHINE – PLAN – Chief, Manager, Boss
POLITICAL – FACTIONS – Politicians
ORGANISM – ENVIRONMENT – Coach
FLUX & TRANSFORMATION – CHAOS – Facilitator
Most Important : Visionary Leadership
CLEAR VISION
DETERMINATION
COMMUNICATION
PRESENCE
TOUGH as needed
BRAVE, COURAGEOUS
WARREN BENNIS: Visionary
GUIDING VISION
PASSION
INTEGRITY
Managers vs Leaders
Managers DO THINGS RIGHT
What and How?
Maintain status quo
Leaders DO THE RIGHT THINGS
Why?
Challenge status quo
Kotter : 3 areas of focus for leaders
SETTING DIRECTION
Vs planning and budgeting
ALIGNING PEOPLE
Vs organizing and staffing
MOTIVATING PEOPLE
Vs controlling and problem solving
Bass
TRANSACTION
PSEUDO-TRANSFORMATIONAL
TRANSFORMATIONAL
Transactional
Focuses on the exchanges that occur between leaders and their followers.
Pseudo-Transformational
Focuses on the leader’s own interests rather than the interests of his followers.
Ref: Northouse, P.G. (2016). Leadership: Theory and Practice (7th ed.). California, U.S.A. SAGE Publications, Inc. p. 161-194.
Transformational
Process of engaging with others to create a connection that increases motivation and morality in both the leader and the follower
Bass cont.
Gardner
Leaders to Embody a STORY (MESSAGE)
PERSONAL
AUTHENTIC
CONNECT WITH FOLLOWERS
Heifetz and Laurie
VISION ALONE IS NOT THE ANSWER
ADAPTIVE LEADERSHIP IS THE KEY
Facilitate
Confront
Adapt
Manage stress
Lipman – Blumen
Vision alone is not the answer
FINDING MEANING AND CONNECTIONS
GLOBAL environment , Diversity, Interdependence
CONNECTIONS , common purpose in DIVERSITY
Connecting Skills / Strengths
Politically saavy
Ethical
Authentic
Accountable
Long term vs Short term (SUCCESSION PLAN, DEVELOPMENT)
HIGH EXPECTATIONS
GIVE MEANING
“Clear, visionary, authoritative leadership is no longer working.” (p. 144)
21TH CENTURY Leadership
LESS VISIONARY , AUTHORITATIVE
LESS HIERARCHY
GLOBAL
DIVERSITY
DIFFERING AGENDAS
MORE CONNECTIVITY
MORE ADAPTIVE
Senge
SUCCESSFUL CHANGE
NOT TOP DOWN
But FROM WITHIN
AVOID “HERO COMPLEX”
Typical Hero Scenario
Crisis
SAVIOR (ceo)
Change Rapid
Roots (problems) still there
O’NEILL: 4 Key Roles for Successful Change
SPONSOR
AUTHORITY / SUPPORT / RESOURCES
IMPLEMENTOR
ACT, PLAN, DO IT
CHANGE AGENT
FACILITATOR
ADVOCATE
IDEA
LEADERSHIP STYLES / QUALITIES / SKILLS
Coleman – 6 Relationship Oriented Styles
COERCIVE
CRISIS , CHANGE NOW, USED SPARINGLY
AUTHORITARIAN
VISIONARY, LEADER (credible, enthusiastic, RESPECTED)
AFFLIATIVE
REPAIR relationships, RE-ESTABLISH TRUST
DEMOCRATIC
FACILITATOR (team knows more about situation than leaders)
PACE-SETTING
For Highly Motivated teams (potential burnout)
COACHING
New skills, knowledge DURING CHANGE
COLEMAN: Leader - (Emotional Intelligence)
SELF AWARENESS
KNOW THY SELF
SELF MANAGEMENT
SELF CONTROL
SOCIAL AWARENESS
EMPATHY
SOCIAL SKILLS
EMPOWER, INSPIRE, LISTEN, CONFLICT MANAGEMENT
COLEMAN: Heart Issue – SELF AWARENESS
SELF – AWARENESS IS KEY
WHAT
WHY
INNER THEATRE
IF NO self- awareness, then the other three components of E.I. not competent
CAMERON & GREEN : 5 leadership Qualities to support change
EDGY – CATALYST
“SOMETHING IS WRONG” (Urgency)
VISIONARY MOTIVATOR
“we can do it” (Buy in)
MEASURED CONNECTOR
“Let’s get together” (Focus, Purpose, Connect)
TENACIOUS IMPLEMENTOR
“Follow the Plan” (Projects, deadlines, progress)
THOUGHTFUL ARCHITECT
“Strategy” “Big Picture” ( How it will all fit together )
Kanter: Key is FOLLOW THROUGH
De – emphasize Kotter
PERSEVERANCE is KEY
Sticky Moments : “watch out for it”
Forecasts Falls short
“NOT AS PLANNED”
Curveballs
“SOMETHING UNEXPECTED”
Slowing of MOMENTUM
“revisit Mission”
Critics
“they are everywhere”
BRIDGES: Leading People through TRANSITION
ENDING
NEUTRAL
NEW BEGINNING
Kotter
GET THE EARLY STEPS RIGHT
URGENCY
COALITION
VISION – STRATEGY
COMMUNICATING
Ending
People are LOSING something
Acknowledge
Let people GRIEVE
COMPENSATE
ACCURATE INFO
What is over and what is not
MARK ENDING
Honor the past
Neutral
MIDDLE/TRANSITION
UNCERTAINTY
ANXIETY
Decrease in MOTIVATION / Energy
Monitor
Facilitate : Holding Room
Encourage
Short term goals
New Beginning
Communicate New Purpose
Help people FIND THEIR PLACE
Find QUICK SUCCESSES
CELEBRATE new beginning
