Setting the Table by Danny Meyer paper

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MANAGING A PROFESSIONAL STAFF Chapter 4

David K. Hayes | Allisha A. Miller | Jack D. Ninemeier

The Professional Restaurant Manager

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Recruiting employees

Selecting employees

Orientating employees

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Recruiting Employees

Job description

A list of the tasks that must be performed by a person working in a specific position.

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Recruiting Employees

Internal recruiting

External recruiting

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Selecting Employees

Application form Employment

interview

Drug test results

Knowledge or skill tests

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Selecting Employees

Application form Employment

interview

Drug test results

Knowledge or skill tests

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Selecting Employees

Reference checks

Background checks

Physical examinations

Other (internal) interviews

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Securing Professional Staff

Orientating Employees

• Overview of the property

• Employee’s current role and future promotional opportunities

• Explain policies

• Outline expectations

• Motivate new staff members

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Training Employees

Motivating Employees

Facilitating Employee Performance

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Training Employees

• Define training needs

Step 1

• Conduct position analysis

Step 2

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Training Employees

• Develop training objectives

Step 3

• Develop a training plan

Step 4

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Training Employees

• Develop training lessons

Step 5

• Prepare trainees

Step 6

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Training Employees

• Conduct training

Step 7

• Evaluate training

Step 8

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Motivating Employees

High absenteeism rates

High turnover rates

Increases in accidents

High number of employee complaints

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Autocratic A leadership approach in which decisions are

typically made and problems are resolved without input from affected staff members.

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Bureaucratic A leadership approach that involves “management

by the book” and the enforcement of policies, procedures and written rules.

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Democratic A leadership approach in which employees are

encouraged to participate in the decision-making process.

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Facilitating Employee Performance

Laissez-faire A leadership approach that minimizes directing

employees and, instead, maximizes the delegation of tasks and results to affected staff members

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Consider the viewpoints of

others

Seek to learn what others

know Make messages

meaningful

Being tactful Emphasizing positive actions

Demonstrating and reviewing appropriate procedures

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Explaining the reasons for

changes

Maintaining open

communications

Providing professional development opportunities

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Allowing interested staff members to

contribute to their work

Conducting negative coaching interviews in private and praising

staff members for good performance in public

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Comparing employees’ performance against standards rather than

against other staff members’ work

Establishing and agreeing upon

corrective action time frames

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Facilitating Employee Performance

Code of ethics A formal statement that defines how restaurant employees should relate to each other and the persons and groups with whom they interact.

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Ethics

Is the proposed action legal?

Does the proposed action hurt anyone?

Is the proposed action fair?

Book Title Author name

The Professional Restaurant Manager, 1e David K. Hayes, Allisha A. Miller, and Jack D. Ninemeier

Leading Professional Staff

Ethics

Am I being honest as I undertake the proposed action?

Can I live with myself if I do what I am considering?

Would I like to publicize my decision?

What if everyone did it?