Initian Team Planning Report
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Chapter4.AttitudesandBehaviors.pptxIndividual Attitudes and Behaviors
Chapter 4
Learning Objectives
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Identify the major work attitudes that affect work behaviors
List the key set of behaviors that matter for organizational performance
Understand the link between work attitudes and ethics
Understand cross-cultural differences in job attitudes and behaviors at work
Work Attitudes
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Opinions, beliefs, and feelings about aspects of our environment
Feelings that people have toward their job
Emotional attachment that people have toward the company they work for.
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Attitude
Job Satisfaction
Organizational Commitment
Positive Work Attitudes
Personality
Person-Environment Fit
Job Characteristics
Psychological Contract
Organizational Justice
Work Relationships
Stress
Work-Life Balance
Job Satisfaction
Organizational Commitment
Types of Commitment
Discussion
Do you think making employees happier at work is a good way of motivating people? When would high satisfaction not be related to high performance?
In your opinion, what are the three most important factors that make people dissatisfied with their job? What are the three most important factors relating to organizational commitment?
How important is pay in making people attached to a company and making employees satisfied?
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Work Behaviors
Job Performance
Absenteeism
Turnover
Organizational Citizenship Behavior
Factors That Have the Strongest Influence Over Work Behaviors
| Job Performance | Citizenship | Absenteeism | Turnover |
| General mental abilities | Treatment at work | Health problems | Poor performance |
| How we are treated at work | Personality | Work/life balance issues | Positive work attitudes (-) |
| Stress | Positive work attitudes | Positive work attitudes (-) | Stress |
| Positive work attitudes | Age of the employee | Age of the employee (-) | Personality |
| Personality | Age and tenure of the employee (-) |
Note: Negative relationships are indicated with (-)
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OCB and Absenteeism
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© 2010 JupiterimagesCorporation
© 2010 Jupiterimages Corporation
Organizational citizenship behaviors are voluntary actions beyond the scope of normal job duties that contribute to the effective functioning of an organization. On the other hand, absenteeism costs companies an estimated $153 billion annually.
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Turnover
Employees leave their jobs for many reasons, including:
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Performance
Job dissatisfaction
Personality
Age
Company tenure
Discussion
What is the difference between performance and organizational citizenship behaviors? How would you increase someone’s performance? How would you increase citizenship behaviors?
Are citizenship behaviors always beneficial to the company? If not, why not? Can you think of any citizenship behaviors that employees may perform with the intention of helping a company but that may have negative consequences overall?
Given the factors correlated with job performance, how would you identify future high performers?
What are the major causes of absenteeism at work? How can companies minimize the level of absenteeism that takes place?
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Job Attitudes, Behavior, and Ethics
Ethical work environment
Happier employees
Strong organizational commitment
Employees less likely to recognize and report unethical behavior
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Job Attitudes Around the Globe
| No Effect on Job Satisfaction | Lower Job Satisfaction | |
| Work-family conflict | Collectivistic culture | Individualistic cultures |
| Higher Job Satisfaction | Lower Job Satisfaction | |
| Empowerment | United States, Mexico, and Poland | India |
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Relevant Resources
“Milton Hershey and Organization’s Commitment to its members”
https://www.talkingaboutorganizations.com/tag/organizational-commitment/
Moral Behavior in Animals (Super Fun!!)
https://www.youtube.com/watch?v=GcJxRqTs5nk
