Movie/TV Show Case Analysis
Rain Ashbell
Chapter3AttitudesandJobSatisfactionBB1.pptx
Chapter 3: Attitudes and
Job Satisfaction
3-1
Helena Addae Ph.D
Chapter 3: Attitudes and Job Satisfaction
1
Chapter 3 Outline
Job Attitudes
What? Components?
Relationship between attitudes and behavior.
Major job attitudes
Job satisfaction and its measurement
Job involvement
Organizational Commitment
Perceived Organizational Support (POS)
Employee Engagement
3-2
Helena Addae Ph.D
2
Attitudes
What?
Attitudes are evaluative statements – either favorable or unfavorable – about objects, people, or events.
3-3
Helena Addae Ph.D
3
Three Components of an Attitude
3-4
4
Attitudes and Behavior
Attitudes determine what we do
Seek consistency among attitudes and between their attitudes and their behavior.
Cognitive dissonance
Inconsistency between two or more attitudes or between behavior and attitudes.
3-5
Helena Addae Ph.D
5
Job Satisfaction
Evaluate characteristics - positive feeling
Job Involvement
Degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.
Psychological identification with job - to self-worth.
.
3-6
Major Job Attitudes
Helena Addae Ph.D
6
Organizational Commitment
Identify with organization goals
Perceived Organizational Support (POS)
organization values their contribution and cares about their well-being
Employee Engagement
Involvement, satisfaction, and enthusiasm for the job; passionate about work and company.
Effects of OC, POS, and engagement?
3-7
Major Job Attitudes
Helena Addae Ph.D
7
Exhibit 3-2 Worst Jobs of 2016 for Job Satisfaction*
*Based on physical demands, work environment, income, stress, and hiring outlook.
Source: Based on CareerCast.com (2016), http://www.careercast.com/jobs-rated/worst-jobs-2016.
8
Job Satisfaction Measurement
Measurement
The single global rating.
“All things considered, how satisfied are you with your job?” Respondents circle a number between 1 and 5 on a scale from “highly satisfied” to “highly dissatisfied.”
The summation of job facets.
identifies key elements in a job, such as the nature of the work, supervision, present pay, promotion opportunities, and relations with coworkers.
3-9
Helena Addae Ph.D
9
Job Satisfaction
3-10
How satisfied are people in their jobs?
Employees in the U.S. and most developed countries have generally been satisfied with their jobs.
With the recent economic downturn, more workers are less satisfied.
Satisfaction levels differ depending on the facet involved.
Employees in Western cultures have higher levels of job satisfaction as compared to employees in Eastern cultures.
Helena Addae Ph.D
10
Job Satisfaction
3-11
11
Job Satisfaction
3-12
Source: Based on J. H. Westover, “The Impact of Comparative State-Directed Development on Working Conditions and Employee Satisfaction,” Journal of Management & Organization 19, no. 4 (2013): 537–54.
12
Job Satisfaction
What causes job satisfaction?
Interesting jobs
Social context of their workplace
Job satisfaction is correlated with life satisfaction.
Pay influences job satisfaction only to a point.
Personality also plays a role in job satisfaction.
positive core self-evaluations, self-efficacy, competence
negative core self-evaluations.
Corporate Social Responsibility (CSR)
Includes environmental sustainability initiatives, nonprofit work, and charitable giving.
Increasingly affects employee job satisfaction.
CSR is particularly important for Millennials.
But, not everyone finds value in CSR.
3-13
Helena Addae Ph.D
13
Job Satisfaction
3-14
United States, that occurs at about $40,000; $80K
14
Exhibit 3-5 Relationship between Average Pay in Job and Job Satisfaction of Employees in That Job
Source: Based on T. A. Judge, R. F. Piccolo, N. P. Podsakoff, J. C. Shaw, and B. L. Rich, “The Relationship between Pay and Job Satisfaction: A Meta-Analysis of the Literature,” Journal of Vocational Behavior 77, no. 2 (2010): 157–67.
15
Outcomes of Job Satisfaction
Job Performance
Happy workers are more likely to be productive workers.
OCB
People who are more satisfied with their jobs are more likely to engage in OCB.
Customer Satisfaction
Satisfied employees increase customer satisfaction and loyalty.
Life Satisfaction
Research shows that job satisfaction is positively correlated with life satisfaction.
16
Employee Responses to Dissatisfaction
3-17
17
Employee Responses to Dissatisfaction
Exit:
Voice: actively and constructively
Loyalty: passively, but optimistically, waiting for conditions to improve, management to “do the right thing.”
Neglect: passively allowing conditions to worsen, including chronic absenteeism or lateness, reduced effort, and increased error rate.
3-18
Helena Addae Ph.D
18
Employee Responses to Dissatisfaction
Job Satisfaction and Job Performance
Job Satisfaction and OCB
Job Satisfaction and Customer Satisfaction
Job Satisfaction and Absenteeism
3-19
Helena Addae Ph.D
19
Employee Responses to Dissatisfaction
Counterproductive Work Behavior (CWB)
Counterproductive work behavior: actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent.
Absenteeism: the more satisfied you are, the less likely you are to miss work.
Turnover: a pattern of lowered job satisfaction is the best predictor of intent to leave.
20
Employee Responses to Dissatisfaction
Job Satisfaction and Turnover
Job Satisfaction and Workplace Deviance
Managers Often “Don’t Get It”
Many managers are unconcerned
Others overestimate employee job satisfaction - don’t think there’s a problem when there is one.
3-21
Helena Addae Ph.D
21
Implications for Managers
Pay attention to your employees’ job satisfaction levels performance, turnover, absenteeism, and withdrawal
Measure employee job attitudes objectively and at regular intervals
Fit between the employee’s work interests and the intrinsic work aspects
Pay?
3-22
Helena Addae Ph.D
22
