Human Resources Comprehensive Assignment - Editing and formatting

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Chapter3-CreatingaCultureofWelling-Being.ppt
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CHAPTER 3

Creating a Culture of Well-Being

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KEY CONCEPTS

  • Organizational culture
  • Culture and employee engagement
  • Culture and health and safety in the workplace
  • Measures to reduce safety concerns
  • Importance of building a culture of well-being

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Impact of Culture

Copyright © 2017 by Nelson Education Ltd.

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Copyright © 2017 by Nelson Education Ltd.

Impact of Culture

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LEARNING OUTCOMES

  • Describe organizational culture
  • Explain the impact of organizational culture on employees
  • Discuss the relationship of organizational culture and employee engagement

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LEARNING OUTCOMES (continued)

  • Describe the link between culture and health and safety in the workplace
  • Cite the measures to use to reduce health and safety concerns
  • Explain the importance of building a culture of well-being
  • Describe the programs and services that help create well-being in the organization

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ORGANIZATIONAL CULTURE

  • Collective understanding of beliefs and values that guide how employees act and behave
  • The “personality” of the organization

You may wish to ask students to describe the culture in your class.

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IMPACT OF ORGANIZATIONAL CULTURE

  • what is “organizational culture”?
  • Role of supervisor/line manager?

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IMPACT OF ORGANIZATIONAL CULTURE

  • Provides the compass of what employees do and say
  • Several dimensions to culture, including how management does or does not involve employees in decision-making and whether the focus is on team or individual
  • Culture has profound impact on success of organization

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EMPLOYEE ENGAGEMENT

  • Importance?
  • Do more-engaged employees tend to be:
  • more productive?
  • More committed?
  • Have better work relationships?
  • Examples?

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EMPLOYEE ENGAGEMENT

  • Amount of commitment and dedication an employee has toward organization
  • Way in which organization has truly captured the total person in achieving organizational outcomes

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EMPLOYEE ENGAGEMENT

  • Examples of what makes employees more engaged?
  • What can leaders do to facilitate and improve engagement?

EMPLOYEE ENGAGEMENT

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CREATING A HEALTHY AND SAFE WORK ENVIRONMENT

  • Duties and responsibilities of employers, employees, and supervisors?

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DUTIES AND RESPONSIBILITIES OF EMPLOYERS, EMPLOYEES, AND SUPERVISORS

Ask students if, in any of their work, the employer has reminded them of their duties as employees.

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CREATING A HEALTHY AND SAFE WORK ENVIRONMENT

  • Legal framework providing protection
  • Recognize that younger employees may need more training and understanding of their role in creating the environment

Ask students about any work experiences they’ve had and whether younger students have been provided with good safety and health orientation.

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CREATING A HEALTHY AND SAFE WORK ENVIRONMENT

  • External validators:
  • Given the focus on culture as part of ensuring that the workplace is safe and healthy, publisher Thomson Reuters created an award to recognize and honour the safest employers in Canada each year.

Ask students about any work experiences they’ve had and whether younger students have been provided with good safety and health orientation.

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WORKERS’ COMPENSATION

  • Workers can receive benefits in the form of cash payouts or wage loss payments if absent due to work-related injury or serious illness
  • Pays for medical expenses and vocational rehabilitation

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WAYS TO REDUCE WORKERS’ COMPENSATION COSTS

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PROMOTING WORKPLACE HEALTH AND SAFETY

  • Promoting safety awareness
  • Safety awareness programs
  • Communication role of supervisor
  • Proactive safety training programs including use of technology
  • Enforcement of safety rules
  • Accident investigations and records

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PROMOTING WORKPLACE HEALTH AND SAFETY (continued)

  • Health hazards and issues
  • WHMIS
  • Psychological strain
  • Cumulative trauma disorders

You may wish to inform students that the use of fragrances—perfume, aftershave, deodorant, etc.—has become an issue of indoor air quality in some organizations.

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WHMIS SYMBOLS

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Review the various symbols with students and ensure that they know these symbols apply to things such as bleach or hand cleaners.

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WORKPLACE SECURITY,
VIOLENCE, AND BULLYING

  • Reducing workplace violence
  • Training
  • Risk assessment
  • Violence response teams
  • Proactive security measures
  • Examples?

You may wish to get students to list other ways in which employers may deal with protecting employees from these issues in the workplace. Point out that concern about bullying at work has increased.

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STOPPING VIOLENCE IN THE WORKPLACE

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STRESSORS IN THE WORKPLACE

  • Any demand on the physical or emotional self that requires a person to cope with that demand
  • Newer legislation is requiring that organizations provide “psychologically” safe work environments
  • Manifestations of mental illness are increasing in the workplace

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You may wish to review Toolkit 3.4 so that students are more aware of what constitutes a mentally healthy workplace. It may also be helpful to review Figure 8.4 and discuss how these tips might be used for students.

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BUILDING A CULTURE OF
WELL-BEING

  • Better health benefits individuals and organization
  • Close relationship between physical and emotional health and job performance
  • Comprehensive approach

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BUILDING A CULTURE OF
WELL-BEING (continued)

  • Health services
  • Wellness programs
  • Disability management
  • Employee assistance programs

Safety Concerns at the Grand Hotel

Case Study 2: Safety Concerns at the Grand Hotel

Why might the accident and injury claims be increasing? 

By law, workplace safety is the responsibility of the employer and employee. What else can Grand Hotel do to ensure that employees are doing their work in a safe and healthy way?

Do you think the hotel has a culture of well-being?

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Safety Concerns at the Grand Hotel

Why might the accident and injury claims be increasing? 

  • Claims might be rising due to the age of employees, the level of overall experience, and whether or not there are other issues around employee morale and motivation. 

By law, workplace safety is the responsibility of the employer and employee. What else can Grand Hotel do to ensure that employees are doing their work in a safe and healthy way?

  • The Grand Hotel may wish to develop a more visible “safety awareness” strategy, create a health and safety committee, develop an incentive program to reduce accidents and injuries, and possibly include safety and health objectives in the performance management system. It may also wish to see if any stated values relate to safety as well as to examine the culture of the hotel.

Do you think the hotel has a culture of well-being?

  • While the hotel does have a stated policy regarding its culture of well-being, it isn’t clear how engaged the employees are, how empowered the employees are in doing their work, and exactly what kind of management is visible.

 

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Review

What is organizational culture?

  • Organizational culture is the collective understanding of beliefs and values that guide how employees act and behave, also known as the “personality” of the organization.

How does culture affect employees?

  • It provides the compass for guiding what employees do and say.
  • Culture has a profound impact on the success of the organization.
  • Affects whether employees want to be at the organization and stay; it can affect how managers treat employees; and it can facilitate whether the organization is innovative or not.

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Review

What is the legislation that covers health and safety in the workplace?

  • Workers’ compensation.

Ways employers can reduce their workers’ compensation cost?

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