mini case studies on erm and risk
E_RK
chapter26-27.pptx
Chapters 26-27
ERM and Risk Mini-Case Studies – Part 1
Mini Case Studies
Chapter 26, “Bim Consultants Inc.”
Chapter 27, “Nerds Galore”
Bim Consultants Inc.
Consulting firm
10 offices in Canada
3,000 staff
30 partners
“Customers are number one”
But revenue is stagnant
Opportunity to buy out competitor
Purchase would double size and sales
Negotiations must be kept confidential
Nerds Galore
Canadian IT service company
12 offices
1,000 employees
Grew from founder’s garage
Shift from small start-ups to medium size customers
High turnover of 20% is causing concern
Decreasing customer satisfaction
Steady revenue (for now)
Nerds Galore (Cont’d)
Strategy from new HR VP
Attract the best talent
Retain talented people
Manage talent
Optimize the use of people
Rely on outsourcers
Executive team workshop to explore HR risks
Inability to recruit people with needed skills
Loss of staff with key internal knowledge
Uncompetitive labor production
Increased departures of skilled technical staff
Loss of key business know-how
