Introduction to health care

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Introduction to Health Care

Haroun/Mitchell, Introduction to Health Care, 5th Edition. © 2021 Cengage. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Chapter 13

Professionalism

Essential quality of individuals who work in health care

Difficult to define

Consists of many characteristics and behaviors

“Caring competence”

Dedication to doing the best

Maintaining high-quality service

Compassion and Empathy

Sincere concern for others

Foundation of caring

Basis for developing empathy

Trying to understand another person’s thoughts and feelings

“Walk a mile in my shoes”

“I’m available to walk this road with you”

Professional Attitude

Attitude: how a situation is viewed

Positive or negative

Problems

Difficulties or opportunities to learn

Demonstrating a Professional Attitude

Approach work positively

Be committed to work

Recognize impact on patient care

Use objective approach to situations

See problems as opportunities for positive action

Develop and practice self-discipline

Question 1

True or False:

The primary focus of health care professionals should be the welfare of their patients.

Answer 1

True

Main focus of health care professionals:

Well-being of patients

True even for occupations that do not involve direct patient contact

Question 2

True or False:

Patients who are difficult or rude may be reacting out of fear or pain.

Answer 2

True

Fear and pain can cause individuals to take out feelings on others in negative ways

Professional Behaviors (1 of 5)

Each individual represents facility

Actions influence patient satisfaction with care

Never complain to patients about work

Question 3

Jaime believes his supervisor does not listen to him and deliberately makes the workplace unpleasant. Jaime should discuss this problem with _____ .

A. The supervisor

B. His coworkers

C. His friends

Answer 3

A. The supervisor

Employees should discuss problems with their supervisor

Even if situation involves supervisor

Other people do not have authority to solve problem

Question 4

True or False:

If you are having problems at home that are worrying you, it is a good idea to share them at work so your coworkers will understand if you cannot perform at your best.

Answer 4

False

Although difficult, it is important to continue to do your best at work

Discussing personal problems with coworkers not a good idea

Professional Behaviors (2 of 5)

Be dependable

Perform all duties as assigned and needed

Be flexible

Accept differences

Treat everyone with courtesy and consideration

Professional Behaviors (3 of 5)

Practice good communication skills

Keep personal problems separate from work

Be well organized and plan ahead

Behave ethically and set high personal standards

Professional Behaviors (4 of 5)

Conduct self calmly

Serve as role model for good health

Set professional goals and strive for continual improvement

Technical Skills

Develop in-depth understanding of work

Observe and listen carefully

Consult employee manual or ask questions

Perform all work neatly and accurately

Dedicate time to acquire new knowledge and skills

Question 5

True or False:

It is not necessary to understand why you are performing a procedure as long as you can do it well and without making mistakes.

Answer 5

False

Health care professionals should understand theories that support what they do

Question 6

True or False:

If you are asked to do something by your supervisor, you should never question whether directions are appropriate.

Answer 6

False

Appropriate to ask for further information

Health care professionals should think about what they are doing and question directions if circumstances do not seem right

Professional Appearance

Appearance

Outward sign of professionalism

Influences patients’ opinions about care

Generally conservative in health care

Extremes can undermine patient confidence

Maintaining a Professional Appearance

Practice personal hygiene

Use deodorant or antiperspirant daily

Pay attention to dental hygiene

Avoid perfumes

Avoid extreme styles

Consider safety of self and others

Question 7

True or False:

Perfumed products can trigger asthmatic attacks.

Answer 7

True

Products with fragrances can trigger asthmatic attacks and allergic reactions

Professional Distance

Maintain healthy balance in professional–patient relationship

Have caring attitude

Do not depend on friendship and approval of patients

Focus on achieving patients’ health care goals

Question 8

True or False:

It is acceptable to develop a friendship with a patient if the patient seems lonely and in need of friendship.

Answer 8

False

Not a good idea to become friends with patients

However, caring and friendly approach is desirable

Handling Difficult Situations

Aim for objective, although caring, response

Understand own behavior and reactions

Apply problem-solving technique to change negative habits and behaviors

Separate fact from emotion

Question 9

Approaching situations objectively means:

A. Having a caring attitude

B. Addressing the patient’s needs before your own

C. Considering the facts

Answer 9

C. Considering the facts

Objective approach

Consider facts

Rather than respond emotionally or based on one’s opinion

Professional Acceptance of Criticism

Criticism can help you learn

Try to react gracefully

Evaluate information

If appropriate, use for self-improvement

Professionalism Outside the Workplace

You represent your profession both on and off the job

Avoid inappropriate behaviors

Take care with social media

Do not post photos of inappropriate behavior

Avoid negative comments and complaints

Rudeness

Bullying

Professional Leadership

Leadership

Encourage people to achieve common goals

Characteristics of health care leader:

High level of competence

Commitment to high-quality service

Willingness to recognize and support work of others

Professional Behaviors (5 of 5)

Characteristics of health care leader:

Dedication to high standards

Belief in change and improvement

Serving as example and completion of tasks as needed

Ability to communicate effectively

Question 10

Which of the following is an example of a leader as defined in the textbook?

A. A manager who hires, schedules, and evaluates employees

B. An employee who inspires his coworkers to work together

C. A supervisor who has highly developed technical skills

Answer 10

B. An employee who inspires his coworkers to work together

Leader does not have to be in supervisory position

But person who inspires others to do their best