Chapter 19
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Chapter12Slides.pptxITS 835 enterprise risk management Chapter 12
Measuring Performance at Intuit
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introduction
Intuit’s ERM Journey
ERM Maturity Model
Benefits of Measuring Performance in ERM Models
ERM Performance Measurement and Reporting
Conclusion
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Intuit erm journey
Began with ad hoc risk management
Very common entry point
Escalated to ERM when seminal event occurred
Desire was to stop firefighting and start prevention
Intuit ERM Core Principles
Enterprise-wide risk framework
Risk assessment is ongoing
Focus on most significant risks
Ownership and accountability
Measure and monitor performance
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Erm maturity model
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Benefits of measuring performance in erm models
Key Performance Indicators (KPI)
Based on business objectives
Quantitative and qualitative KPI
Leading and lagging indicators
Input, process, and output indicators
KPIs must be
Tangible
Flexible
Standardized
Outcome or objective focused
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Erm performance measurement and reporting
First evolution -ERM process adoption
Second evolution –Risk Mitigation Process Management
Third Evolution – Multidimensional Risk Management Performance Measurement
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Erm process adoption
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Risk mitigation process management
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Multidimensional Risk Management Performance Measurement
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conclusion
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At Intuit, risk management is everyone’s responsibility
ERM must be a core business competency
Coordination is a key to success
Recognizes
Upside opportunity
Downside risk
ERM process is regularly audited
ERM is an integral part of Intuit’s operating mode
