Wk5 Discussion 2

CHAPTER twelve Supply Chain Information Systems SUPPLEMENT OUTLINE Introduction 12S.1 Understanding Supply Chain Information Needs 12S.2 Supply Chain Information Systems 12S.3 Trends to Watch Supplement Summary SUPPLEMENT OBJECTIVES By the end of this supplement, you will be able to: • Explain why information flows are a necessary part of any supply chain and describe in detail how supply chain information needs vary according to the organizational level and the direction of the linkages (upstream or downstream). • Describe and differentiate among ERP, DSS, CRM, SRM, and logistics applications. • Describe what business process management (BPM) tools and cloud computing are and how they might impact future operations and supply chain activities.