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Chapter 12

Advertising

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Chapter 12 Learning Objectives

Recognize the differences between the two basic forms of advertising: product and institutional.

Describe the steps followed when developing an advertising campaign.

Know the alternative approaches to budget for advertising.

Understand the value of alternative media in developing an integrated advertising and marketing campaign.

Introduction

Advertising

Defined as directly paid form of nonpersonal presentation of goods, services, or ideas by an identified sponsor

Paid—distinguished from publicity

Nonpersonal—distinguished from personal selling

Learning Objective 1

Common classifications of advertising

Product advertising—focus on a particular product or service.

Competitive—try to generate selective demand for the organization’s service over that of competitors.

Help seeking—provide information.

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Learning Objective 1

Product advertising

Informational—used in introduction stage of new product

Reminder—most often used in maturity stage

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Learning Objective 1

Institutional advertising

Used to build goodwill and to enhance the public’s image of a particular organization

Pioneering—some introduce or announce openings

Some compare programs

Some advocate public policy position

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Learning Objective 2

Developing the ad campaign

Six steps

Define target audience.

Determine advertising objectives.

Determine budget.

Develop message.

Specify communication program.

Evaluate response.

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Learning Objective 2

Developing the ad campaign: steps

Step 1: Define target audience.

Specify the group to whom the organization is trying to communicate.

Includes demographics, psychographics

The more detailed this section, the easier subsequent sections will be.

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Learning Objective 2

Developing the ad campaign: steps

Step 2: Determine advertising objectives.

Facilitates consumers along hierarchy of effects

Awareness

Interest

Evaluation

Trial

Adoption

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Have students discuss the steps in the hierarchy of effects model.

Learning Objectives 2, 3

Developing the ad campaign: steps

Step 3: Determine budget.

Percentage of sales—fiscally sound, but flawed in relationship between advertising and sales

Competitive parity—prevents being out-impressioned in the marketplace by competitors, but assumes competitors’ goals are the same

All you can afford—could result in spending too little or too much on promotion

Objective and task*

Most appropriate way, marketer’s dream budget

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Have students discuss the different budgeting methods, pp. 325–327.

Learning Objective 2

Developing the ad campaign: steps

Step 4: Develop message.

Appeals

Rational—functional attributes

Emotional—fear and humor

Moral/social—focus on causes or issues

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Learning Objective 2

Developing the ad campaign: steps

Step 4: Develop message. (cont.)

Pretesting—assessing advertising copy options before their general use

Portfolio tests—testing alternative copy

Jury tests—shown to panel of consumers, usually one ad is shown

Theater tests—immediate feedback; done often in health care in less expensive form

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Have students discuss the different pretesting, pp. 318–319.

Learning Objective 2

Developing the ad campaign: steps

Step 5: Specify communication program.

Medium—the form of communication selected (print, broadcast, direct mail, outdoor)

Reach

Frequency

Waste

Vehicle—Advertising alternative chosen within each medium

Specific publications, stations

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Learning Objective 2

Developing the ad campaign: steps

Step 5: Specify communication program. (cont.)

Scheduling

Seasonal

Steady

Flighting

Concentration

Pulsing

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Discussion—each of the scheduling variations, p. 330.

Learning Objective 2

Developing the ad campaign: steps

Step 5: Specify communication program. (cont.)

Selecting the most cost-effective approach

CPM—cost per thousand: print

Cost per point—based on gross rating points: television

Digital media costing—cost per mille, cost per click, cost per action

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Learning Objectives 2, 4

Developing the ad campaign: steps

Step 5: Specify communication program. (cont.)

Selecting the right medium

Television

Radio

Newspaper

Magazines

Outdoor advertising

Direct marketing

Digital advertising (banner, button ads, pop-ups, email)

Streaming media

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Discussion—each of the media, pp. 333–336, advantages and disadvantages of each. (think-pair-share)

Learning Objectives 2, 4

Inbound marketing—effort to drive individuals to the organization’s website

Advertising is outbound

FIGURE 12-4 The Flow of Inbound Marketing Efforts

Mitch Fanning, “HubSpot’s Annual Review of Inbound Marketing,” (May 1, 2013)

http://www.fruitioninteractive.com/2013/05/inbound-marketing-review

Learning Objective 2

Developing the ad campaign: steps

Step 6: Evaluate response.

Posttesting—attitude tests

Broadcast—day-after recall

Print—aided or unaided recall

Direct mail—response rates

Internet—level of action

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Learning Objective 4

The Web 2.0 and social media

Blogging

Facebook

Podcasts

Twitter

Learning Objective 4

Working with ad agencies

Full-service agency—one-stop shopping

Boutique agency—limited range

Creative services

Media buying

Broker other services

Fees—commission or fee-based structure

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Summary

Advertising can take one of several forms; it can be product-based or institution-based.

The basis for an advertising campaign is the media plan, which is built on the definition of the target audience.

Advertising objectives are based on the hierarchy of effects model.

Advertising budgets are often derived on different bases. The most effective basis is an objective and task method.

Summary (cont.)

The creation of effective advertising copy requires pretesting of the message with a sample similar to the target audience.

In selecting the media for use in an advertising campaign, an organization often must make trade-offs between reach and frequency.

There are several patterns by which advertising exposures can be scheduled: steady, seasonal, or flighting.

Advertising media must be selected to minimize wasted coverage. Media choices can be compared on a cost-per-thousand or cost-per-point basis.

Summary (cont.)

Cable television has greatly reduced the cost of television advertising, while technological advances have affected both print and direct mail. Environmental constraints limit outdoor advertising.

Integrated advertising campaigns are required to coordinate traditional media campaigns with online campaigns.

Advertising agencies differ in the structure, fee, and range of services provided. In recent years, there is a trend to a fee payment system.

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